Provider profile
NWA Restore It Inc.
Provider snapshot
What this listing says
Northwest Arkansas homeowners dealing with water damage or mold who want one company to handle mitigation through rebuild, with IICRC-trained crews and 24-year local roots in Centerton.
Best for
- Homeowners in Bentonville, Rogers, Springdale, or Fayetteville who need water damage or mold handled from start to finish by one company.
- Post-flood situations where you want emergency response within an hour and do not want to coordinate separate mitigation and rebuild crews.
- Insurance-claim projects where you need a contractor willing to document damage for the adjuster and push back on underpayment.
- Rental property owners managing restoration remotely, since the company handles the full scope and communicates throughout.
- Mold discovered during a home sale where you need remediation done on a tight timeline with post-work air sampling.
About this company
NWA Restore It is a Centerton, Arkansas restoration company that handles water, fire, storm, and mold damage across Northwest Arkansas. Their main pitch: they do not stop at mitigation. They carry a job from emergency extraction through drying, mold removal, and full reconstruction, so you do not need to hire a second contractor for repairs.
On the mold side, they use HEPA filtration, containment, and post-remediation air sampling. They also do their own mold testing, which creates a conflict of interest worth noting. Their water damage process includes moisture mapping, commercial-grade extractors, air movers, and dehumidifiers. The website claims on-site arrival within one hour for emergencies.
The company started in 2002 with a small shop in Bentonville and moved to a larger Centerton facility in 2008. Jeff is the owner and shows up regularly in reviews as someone who visits job sites personally. Today they report 600 pieces of equipment, 18 trucks, and 35 employees. They also offer hazmat service, trauma scene cleanup, dumpster rental, rug cleaning, upholstery cleaning, and odor removal.
Google reviews sit at 4.5 stars across 68 reviews. That is a solid but not exceptional rating. The three recent negative reviews raise specific, detailed concerns that differ from the overwhelmingly positive majority.
Services
Service area
NWA Restore It is headquartered in Centerton, Arkansas. They serve Northwest Arkansas including Bella Vista, Bentonville, Fayetteville, Lowell, Rogers, Siloam Springs, Springdale, and surrounding communities. The service area is focused and regional, consistent with a 35-person local operation.
Review consensus
Jeff (owner) appears in more reviews than anyone else. Multiple reviewers describe him visiting the job site daily to check moisture levels and reposition equipment. Austin Kennedy credited Jeff with drying a home in 6 days after a previous company failed over a month. Amy Swank, A Carter, and Dawn Hairston all name Jeff as responsive and hands-on. Beau drew praise from John Lott as a project manager who did a final walkthrough and followed up a week later. Stacey Johnson was named by Amy Groves as easy to reach throughout a project. Jose and Endi were called out for showing up on time every day with attention to detail. Reviewers consistently mention fast response times, with Mitzi Miller reporting a Saturday arrival within 45 minutes and multiple others noting next-morning or same-day starts. Several reviewers highlight the company absorbing costs on warranty issues, including Brandon C. whose faulty LVP flooring was replaced at no charge.
3 found across 68 total reviews at 4.5★. Ashley Goodyear (December 2025) had a leak affecting multiple rooms. The crew arrived quickly but missed an entire bedroom until she demanded they check it. She later hired another company that found mold and wet insulation behind drywall NWA Restore It left intact. Jacob Stuckey (May 2025) was charged $100 for a house call, then received an estimate that included two asbestos testing kits for a house built in 2015 and what he described as inflated material prices. He named Manny as the on-site technician who seemed honest, but the written estimate did not match that impression. Amy Jackson (July 2025) described an experience from years ago involving months of delays, no-call no-shows, missing jewelry, reuse of old materials billed as new to insurance, and damaged TV wiring. She credited one unnamed older Hispanic worker as the sole positive. Her review is explicitly retrospective and may not reflect current operations.
The three negative reviews each describe a different problem: missed damage, inflated estimates, and project delays. No single complaint theme repeats enough to constitute a pattern. However, two of the three negatives come from Local Guide accounts with substantial review histories (22 and 80 reviews), which adds credibility. The owner has not responded to any of these three reviews, offering no counterpoint or resolution. That silence stands in contrast to the positive review volume.
Jeff (owner — praised repeatedly for hands-on site visits, daily moisture checks, and direct communication). Beau (project manager — praised for responsiveness and post-project follow-up). Manny (technician — praised by Dawn Hairston for shower leak repair; named by Jacob Stuckey as seeming honest despite estimate concerns). Stacey Johnson (project manager — praised for accessibility and guidance). Jose (crew member — praised for punctuality and attention to detail). Endi (crew member — praised for punctuality and positive attitude). Earl (technician — praised for carpet cleaning quality by Shelly van Zyl; named alongside Jeff by Peggy Westfall for crawlspace mold work). Kerry (team lead — praised by Peggy Arend and John Laney for follow-through and reliability). Nathanael (crew member — praised for water damage cleanup). Derrick (crew member — praised for water damage cleanup). Vallery (staff — praised by Addy Osornio for overall coordination).
Ask for Jeff by name if your project involves water damage or mold. His personal involvement is the most consistent theme in positive reviews. Get your estimate in writing and review every line item before signing, especially material costs and any testing charges. If you need mold testing, consider hiring an independent inspector first to avoid the conflict of interest.
Keep in mind
- NWA Restore It does both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find problems. Consider getting an independent mold test before committing to remediation.
- One recent reviewer reported asbestos testing kits included on an estimate for a home built in 2015, along with inflated material prices. Review your estimate line by line before signing.
- A December 2025 reviewer said the crew missed water damage in a bedroom until she insisted they check it, and later found mold behind drywall they left in place. Ask specifically what areas they plan to open up and inspect.
- The owner has not responded to any of the three recent negative reviews. That zero percent response rate means you cannot gauge how the company handles disputes publicly.
- Most reviews focus on water damage restoration and rebuilds. Mold-specific reviews are limited, so the track record for mold-only jobs is harder to assess.