Provider profile
SERVPRO of Saline County
Provider snapshot
What this listing says
Saline County and Hot Springs homeowners who need mold remediation tied to water damage, with reconstruction handled by the same crew under one insurance claim.
Best for
- Benton, Bryant, and Hot Springs homeowners dealing with mold that followed a water leak, burst pipe, or sewage backup.
- Buyers who want one company to handle water extraction, mold remediation, and the rebuild under a single insurance claim.
- Commercial property owners in Saline County who need fast mold response to minimize business downtime.
- Homeowners with contents that need packout and offsite storage during mold work.
- Anyone who values after-hours availability -- they dispatch 24/7 including weekends and holidays.
About this company
SERVPRO of Saline County is a franchise restoration company based in Benton, Arkansas, covering Saline County and the Hot Springs area. Owned by Donald Legg and Brandon M. Aydlett, the franchise operates under the national SERVPRO brand and handles the full arc from water extraction through mold remediation to reconstruction. Their mold page describes a seven-step process: containment, air filtration with air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment of colonies, removal of porous materials like drywall and carpet, and structural cleaning including HVAC systems. They also offer contents packout and storage at their own facility during remediation.
What stands out is the single-vendor pipeline. Most mold jobs here start as water damage calls, and this franchise can take the project from emergency water extraction through mold cleanup to drywall replacement and painting without handing you off to a separate contractor. They work directly with insurance carriers on claims documentation, which reviewers mention as a genuine time-saver. Their team is IICRC trained and they run 24/7 emergency dispatch.
The franchise serves a wide territory across 15 communities, from Benton and Bryant through Hot Springs, Hot Springs Village, Alexander, Haskell, Perryville, and surrounding towns. Both owners are listed on the SERVPRO site. The operation appears well-staffed, with reviewers naming dozens of different technicians over the past few years.
4.9 stars across 94 Google reviews is unusually strong for a restoration company. The volume of named employees in positive reviews suggests genuine customer interaction rather than reputation management.
Services
Service area
Based in Benton, Arkansas. Serves Saline County and the Hot Springs area, including Benton, Bryant, Hot Springs, Hot Springs Village, Alexander, Haskell, Shannon Hills, Bauxite, Traskwood, Lake Hamilton, Perryville, Mountain Pine, Piney, Rockwell, and Fountain Lake.
Review consensus
Rhashade (also spelled Rashade/Rashad) is the most frequently named employee, praised across at least seven reviews for patience, clear communication, and thoroughness. Casey appears in more than a dozen reviews spanning 2022-2025, consistently described as friendly and hardworking. Jordan and Danny are frequently paired in reviews from mid-2024, with multiple customers specifically recommending you ask for them. Brenda draws praise for careful handling of fragile items. Tracy Bunting is highlighted for communication and attention to detail on water damage projects. Reviewers consistently mention fast response times, with one noting Gary and Zach arrived at 10 PM on a Sunday and stayed until 3:30 AM. Multiple customers describe the crew explaining the drying or mold process in plain language.
1 found across 94 total reviews at 4.9★. Joey Knight's January 2026 review describes a construction subcontractor who did not speak English, making communication impossible during cabinet work. The cabinets had undersized screws, a miscut countertop, and shelves cut too short. The reviewer tried contacting Ben Woodruff, the SERVPRO construction manager, twice with no response. The reviewer noted everything else about the job was fine, including tile flooring. The owner response is a generic 5-star thank-you that does not address any of the specific complaints.
The negative review is about construction, not restoration or mold work. This aligns with a common franchise pattern where the core mitigation team is strong but reconstruction is handled by separate crews or subcontractors with less oversight. The owner response mismatch -- thanking a 1-star reviewer for a 5-star rating -- suggests responses may be automated or handled by someone who does not read the reviews before replying. Also notable: Cassondra Fountain left two reviews within four days (July 20 and July 24, 2024), each praising different crew members.
Rhashade/Rashade/Rashad (technician -- consistently positive across 7+ reviews). Casey (technician -- positive across 12+ reviews, 2022-2025). Jordan (technician -- positive across 6+ reviews, 2024). Danny (technician -- positive, often paired with Jordan). Clay (technician -- positive, paired with Rhashade). Brenda (technician/contents -- positive, praised for careful handling). Tracy Bunting (project manager -- positive, praised for communication). Cody (technician -- positive, multiple reviews). Cortland/Courtland (technician -- positive, multiple reviews). Courtney Hammett (technician -- positive). Lacey (technician -- positive, midnight response). Tyler (technician -- positive). Nathaniel (technician -- positive). Hutch (mentioned positively). Shelby (technician -- positive, multiple reviews 2023). Bryce (technician -- positive). Jon (coordination role -- positive). Christine (positive). Carla (positive, praised for finished work quality). Gary (technician -- positive, late-night response). Zach (technician -- positive, late-night response). Matt (technician -- positive). Bonnie (technician -- positive, mold consultation). Steve Jackson (positive, multiple reviews 2021-2022). London (technician -- positive). Allen (technician -- positive). Mike (technician -- positive). Rance (technician -- positive). Jeff (technician -- positive). Chip (technician -- positive). Ben Woodruff (construction manager -- negative, unresponsive to follow-up).
The mitigation and remediation crews at this franchise are genuinely well-reviewed. Rhashade, Casey, and Jordan are the names that come up most often, and asking for any of them is a reasonable move. The one area of concern is construction and reconstruction work -- the only negative review in 18 months involves a subcontracted cabinet installer. If your mold job requires rebuild work, ask up front whether the construction crew is in-house or subcontracted, and get the scope in writing before they start.
Keep in mind
- This is a franchise, not an independent local shop. Your experience depends on the local team and ownership, not the national brand. The local franchise has strong reviews, but corporate SERVPRO policies may limit flexibility on pricing or process.
- Their one recent negative review involved cabinet construction by a subcontractor who could not communicate with the homeowner and delivered poor workmanship. If your job involves reconstruction, ask whether their construction crew is in-house or subcontracted.
- They cover 15 communities across two counties. If you are on the outer edge of their territory near Perryville or Mountain Pine, confirm response times before committing.
- The owner response to their only recent negative review thanked the customer for a 5-star rating when the review was clearly 1 star with detailed complaints. That disconnect suggests automated or careless reputation management on the response side.
- They do remediation but not independent mold testing. You will want a separate inspector to confirm the scope before work begins and to do clearance testing after.