Provider profile
ServiceMaster Yuma
Provider snapshot
What this listing says
Yuma homeowners and businesses dealing with water damage or mold after monsoon flooding, backed by a national franchise with 24/7 availability and a team reviewers mention by name.
Best for
- Yuma-area homeowners needing water extraction and drying after monsoon flooding or pipe bursts.
- Property owners who want a single company to handle mold testing, removal, and the underlying water damage in one engagement.
- Commercial property managers in Yuma or Imperial County, CA who need 24/7 emergency restoration with insurance documentation support.
- Homeowners recovering from fire or smoke damage who want board-up, cleanup, and reconstruction managed by one crew.
About this company
ServiceMaster Yuma is a franchise of ServiceMaster Restore, a national restoration brand with over 65 years of history. Based at 2896 East 16th St in Yuma, AZ, they handle water damage, fire and smoke restoration, mold remediation, storm damage, biohazard cleanup, and odor removal for both residential and commercial properties. Their Google listing categorizes them as a fire damage restoration service, but mold work is a significant part of their offering.
Their mold page describes inspections, testing, removal, and remediation as separate service lines. They mention using containment and industry methods for mold work, but the website reads mostly like franchise-standard copy rather than descriptions of locally owned equipment or methods. Nothing on the site stands out as unusual for a restoration company of this size. The water damage page lists dehumidification and industrial-grade drying equipment, which is standard for the trade.
This is a locally owned franchise operating under the ServiceMaster Restore brand. The national brand was founded in 1929 and has over 800 locations. The Yuma franchise serves the surrounding desert region, including cities across the border in Imperial County, California, like El Centro, Calexico, and Brawley.
With a perfect 5-star rating across 42 Google reviews, this is an unusually strong score. Most of the reviews are brief and appeared on the same date in February 2026, which is worth noting. The detailed reviews that do exist consistently name specific crew members and describe fast, communicative service.
Services
Service area
Based in Yuma, AZ (2896 East 16th St, 85365). Their website lists service areas including El Centro, Calexico, Brawley, Imperial, Thermal, and Holtville in Imperial County, California. That cross-state coverage from a Yuma office may mean longer response times for California locations.
Review consensus
Multiple reviewers name specific crew members for fast, careful work. Jackie Robinson is mentioned across several reviews as the business development contact who coordinates scheduling and communicates clearly. Rita gets praise for comforting families during stressful situations. Carlos Celaya and his team (Sorin, Victor, Efrain, Christian, Esteban) are called out for quick, high-quality demolition, drywall, and cabinet work. Rebeca earns praise for communication and customer service. Naomi and her packing crew (Amy, Deliaha, Alex) are recognized for efficient and careful packouts. A Local Guide reviewer noted immediate response when a school flooded.
1 found across 42 total reviews at 5★. The single negative is a 1-star review from Ralph Johnson (January 2025) that says only "DO NOT DEAL WITH THIS COMPANY! WORST EXPERIENCE EVER" with no specifics about what went wrong. The reviewer has 12 reviews on Google, suggesting a real account, but the lack of detail makes it impossible to identify a service failure. The owner did not respond.
A large cluster of 5-star reviews appeared on the same date (February 19, 2026), many with minimal or no text and from accounts with very few other reviews. This pattern is common when companies run review drives. The reviews with substance are consistently positive and name real staff, but the volume spike on a single day is unusual. Separately, the owner did not respond to the only negative review, so there is no data on how they handle complaints publicly.
Jackie Robinson (business development / scheduling — positive across multiple reviews). Rita (customer support / comfort — positive). Carlos Celaya (technician / restoration lead — positive across multiple reviews). Rebeca (customer service / communication — positive). Sorin (drywall installation — positive). Victor (drywall installation — positive). Efrain (technician — positive). Naomi (packing team lead — positive). Jason (project guidance — positive). Martin (restoration work — positive). Jonathan (restoration work — positive). Amy (packing crew — positive). Deliaha (packing crew — positive). Alex (packing crew — positive). Christian (restoration — positive). Esteban (cabinets — positive). Tracey (scheduling — positive). Moise (technician — positive).
If you hire ServiceMaster Yuma, ask for Jackie Robinson as your point of contact — she appears in the most reviews and is consistently praised for communication. The crew names that keep appearing (Carlos, Sorin, Victor, Rita) suggest a stable team. Get your mold testing done independently before engaging them for remediation, given the conflict of interest.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you whether you have a problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation services.
- The website is largely franchise-standard copy. Details about local equipment, specific methods, or the Yuma team's own credentials are thin. Ask what training the local crew holds beyond the corporate brand.
- Their service area includes cities in Imperial County, California (El Centro, Calexico, Brawley). If you are in those areas, confirm response times since the office is based in Yuma.
- The single 1-star review received no owner response. With only one negative out of 42, the complaint is vague, but the lack of any reply is a data point about how they handle public criticism.