Provider profile
Titan Restoration of Tucson Inc.
Provider snapshot
What this listing says
Tucson homeowners dealing with water damage or mold alongside other restoration needs, where having one IICRC-firm company handle extraction through rebuild saves coordination headaches.
Best for
- Tucson homeowners who need mold remediation as part of a larger water or storm damage restoration project.
- Property managers and real estate agents who need same-day emergency response — multiple reviewers confirm Titan arrived within one to two hours.
- Homeowners whose mold problem traces to roof or structural damage, since Titan's Haag Inspector certification covers that assessment in-house.
- Commercial property owners needing a single contractor to handle extraction, abatement, and rebuild under one scope.
- Insurance-claim situations where Matterport 3D documentation can strengthen your filing.
About this company
Titan Restoration is a full-service restoration company based on North Jackrabbit Avenue in Tucson. Mold is one piece of a broader operation that also handles water extraction, fire and smoke damage, storm damage, and asbestos abatement. They do both mold testing and remediation, which means the same company that tells you whether you have a problem also sells you the fix.
Two things stand out. They use Matterport 3D virtual imaging to document damage before and during restoration — unusual for a Tucson restoration company and useful for insurance claims. They also hold a Haag Inspector certification, which matters if your mold problem traces back to storm or roof damage, because Haag-trained inspectors can assess structural damage that standard mold companies miss.
Founded in 2005 by a Tucson native and University of Arizona graduate, Titan is locally owned and now in its 21st year. They hold IICRC Firm status, EPA Lead Removal certification, and a BBB A+ rating. Their office hours run Monday through Friday, 7 AM to 4 PM, but they advertise 24/7 emergency response. ROC license number is 214554.
Services
Service area
Titan Restoration is headquartered at 2555 N Jackrabbit Ave in Tucson, Arizona. Their website and reviews focus exclusively on the Tucson metro area. No specific outlying cities or counties are named in their service area claims.
Review consensus
Fast response time is the most consistent theme — multiple reviewers confirm arrival within one to two hours, including weekends and holidays. Brenda gets named for follow-up speed and keeping projects on track. Kari draws praise for responsiveness from both homeowners and repeat commercial clients. Jeremy is credited with handling on-the-fly scope changes. Rudy, the office contact, is praised for empathy and quick scheduling. Nayelly stands out for communication and personal attention during stressful claims. Jose, Steve, Mike, and Abel get group credit for showing up on time and being respectful of homes. Ricky Rae is specifically praised for tile and painting quality on a mold-related bathroom renovation. Several insurance agents and property managers are among the reviewers, noting strong insurance coordination and clear tech reports.
1 found across 71 total reviews at 4.3★. One reviewer contracted Titan to fix a leaking front window. After removing stucco and both windows, Titan said they found and repaired the source. Months later, during monsoon season, the same leak returned with paint bubbling. It took three days for them to come back. They repaired it again, but six months later the window seal cracked. Over two years later, the seal is worse and the stucco shows crack lines where the patch was applied — two other contractors told the reviewer it was applied incorrectly. When the reviewer called, Titan said the warranty had expired. The owner's response acknowledged the issue but reframed it as normal house settling and offered a new estimate, which did not address the warranty question.
With only 1 negative review out of 71, there is no complaint pattern to identify. The owner responded to the single recent negative with a factual reframe (characterizing wall cracks as normal settling) and an offer to re-estimate, which engaged with the problem but sidestepped the warranty dispute. The positive reviews skew heavily toward water damage and general restoration rather than mold-specific work — only a handful mention mold directly (Maureen Oskandy's bathroom renovation, Jamie Robinson's kitchen wall, Rose Tucker's dishwasher leak). This suggests mold remediation is a smaller share of their actual workload.
Brenda (project coordinator — praised for availability and follow-up). Kari (project contact — praised for responsiveness by multiple clients). Jeremy (field supervisor — praised for handling scope changes). Rudy (office coordinator — praised for empathy and quick scheduling). Nayelly (customer care — praised for communication and attention to detail). Jose (field tech — praised for reliability and on-time arrival). Steve (field tech — praised for thoroughness). Mike (field tech — praised for being considerate and on time). Abel/Able (field tech — praised for water mitigation work). Ricky Rae (tile and painting — praised for quality work on mold renovation). Brian Johnson (field tech — praised for speed and problem-solving on a time-sensitive leak). Monica (office/estimating — praised for fast estimate turnaround). Ed (field supervisor — praised for explaining the process). Antonio (tile repair — praised for quality work). Paul (field tech — praised alongside Jose and Rudy). Michael (field — praised for experience). Mari (field tech — praised for being considerate).
Titan's track record is strong for water damage response and full-property restoration, with a deep bench of named staff who get individual praise. For mold-specific work, ask who on the crew handles mold remediation and what their certifications are — the reviews suggest this is a smaller part of their business. Get any warranty terms in writing before signing, especially for exterior or structural repairs.
Keep in mind
- Titan does both mold testing and mold remediation. That means they have a financial incentive to find problems they can then bill to fix. Consider getting an independent mold test before or after their assessment.
- Their only recent negative review involves a window and stucco repair that failed multiple times over two years. When the customer called back, Titan said the warranty had expired. The owner's response offered a new estimate rather than a warranty repair. If your project involves exterior work, get the warranty terms in writing.
- Regular office hours are Monday through Friday, 7 AM to 4 PM. They advertise 24/7 emergency service, but reviews confirm fast after-hours response mainly for water emergencies — not necessarily for mold-only calls.
- Mold is not their primary service. Titan is a restoration company first. If you need mold-only work with no water or fire damage involved, confirm they will send mold-specific crew rather than general restoration techs.