Provider profile
T & T Cleaning & Restoration
Provider snapshot
What this listing says
Tucson-area homeowners dealing with water damage or mold after monsoon season who want a family-owned restoration company with 25+ years in southern Arizona and 24/7 response.
Best for
- Tucson homeowners who need same-day water damage mitigation with insurance coordination built into the process.
- Residents across southern Arizona — from Marana to Green Valley to Sierra Vista — who need a single company for both the water damage and the mold work that follows.
- Repeat cleaning customers who want the same technician each time — multiple reviewers specifically request Eric for carpet and duct work.
- Commercial property owners, including churches and studios, needing air duct or carpet cleaning at scale.
- Homeowners after monsoon flooding who want a company familiar with Tucson's seasonal water damage patterns.
About this company
T & T Cleaning & Restoration is a family-owned restoration and cleaning company based in Tucson, Arizona, operating since 1999. They handle water damage, fire damage, mold removal, sewage cleanup, biohazard work, and a full suite of cleaning services including carpet, tile, air duct, and upholstery. They hold an Arizona contractor license (R.O.C. #359263) and are IICRC-certified. They work directly with insurance companies and advertise a one-hour emergency response time.
Their mold page describes a six-step process: inspection with moisture meters and air sampling, containment using HEPA filters and negative air pressure, removal with antimicrobial treatments, structural drying with dehumidification, restoration, and clearance testing. One page on their site mentions they work with "a trusted outside company" for mold testing, while other pages describe in-house inspection and remediation as a bundled service. They also offer free in-home inspections across all service lines.
The company is rooted in Tucson. Their about page describes the team as "lifelong Tucson, AZ residents" who understand monsoon-season damage. They are members of the Marana, Oro Valley, Green Valley/Sahuarita, and U.S. Chambers of Commerce. They hold an A+ BBB rating and are EPA lead-safe certified. Danny Nolan serves as general manager.
At 4.7 stars across 368 Google reviews, T & T holds a strong rating for a restoration company with this volume. Most positive reviews mention individual technicians by name, which suggests consistent staffing rather than rotating subcontractors.
Services
Service area
Headquartered at 420 E Columbia St in Tucson, Arizona. They list service coverage across 11 southern Arizona cities: Tucson, Marana, Oro Valley, Sahuarita, Green Valley, Vail, Sierra Vista, Benson, Tubac, Tombstone, and Nogales. Some of these locations are 60-90 miles from their Tucson office, so response times for outlying areas may differ from the advertised one-hour window.
Review consensus
Eric is the most frequently named employee, praised across carpet cleaning, tile and grout, and air duct work. Multiple reviewers specifically request him by name and describe him as punctual and consistent. Austin appears in restoration reviews for communication and keeping customers informed throughout multi-step projects. Alex Carillo is praised as a repair project manager who maintains constant communication. Rainee and Rebecca get credit for easy scheduling. Ronnie is highlighted for detail-oriented vent and carpet cleaning. Reviewers consistently mention same-day service, on-time arrivals, and transparent pricing on the cleaning side of the business.
6 found across 368 total reviews at 4.7★. Billing and estimate disputes dominate the complaints. One reviewer describes a $3,500 estimate for a 6-square-foot ceiling patch, alleging Xactimate line-item inflation including charges to wipe down the company's own plastic sheeting. Another reviewer paid $2,500 upfront on a roughly $5,000 job, then received a revised invoice for $4,529 and a lien for $8,200 — they also allege demolition was performed without required asbestos testing. A biohazard cleanup customer says waste was not properly handled per standards, and a second visit still did not correct the issue. A fire restoration customer in Rio Rico describes poor communication, messy crews, and a project manager named Iric who dismissed cleanup complaints. One review about unsafe driving is from a non-customer. One vague review mentions overcharges without specifics; the owner responded with a phone number but did not engage with the details.
The complaints split along a line that many restoration companies share: the cleaning side of the business runs smoothly with consistent technicians and predictable pricing, while the restoration side — which involves insurance billing, Xactimate estimates, and multi-phase projects — generates the friction. The owner response rate on recent negatives is 50%, and responses vary from personalized (Danny Nolan's reply to the fire restoration complaint acknowledges the issue and provides a direct number) to generic ("please contact me at..." without addressing specifics). The most detailed negative reviews come from single-review accounts, which is worth noting but does not invalidate them — the complaints contain specific, verifiable claims about line items and procedures.
Eric (cleaning technician — strong positive, most frequently named across carpet, tile, and duct work). Austin (restoration/project management — positive, praised for communication and thoroughness). Alex Carillo (repair project manager — positive, praised for constant communication). Rainee (scheduling — positive). Rebecca (scheduling — positive). Ronnie (cleaning technician — positive, detail-oriented). Paul D. (mold inspector — positive, went above expectations on a holiday weekend). Juan (technician — positive, punctual and knowledgeable). Taylor (scheduling/coordination — positive). Victor (restoration technician — positive). Danny Nolan (general manager — responds to negative reviews). Iric (project manager — negative, cited in fire restoration complaint for dismissing cleanup concerns).
For carpet, tile, and duct cleaning, T & T delivers consistent results with named technicians who show up on time — ask for Eric if you want the person most reviewers trust. For restoration work, get an itemized estimate upfront and compare it against at least one other bid, especially on insurance-billed jobs where Xactimate estimates can inflate scope. Ask whether mold testing will be handled by a genuinely independent third party.
Keep in mind
- T & T both tests for and remediates mold, which creates a financial conflict of interest — the company finding the mold also profits from removing it. One page on their site mentions using a third-party testing company, but other pages describe in-house inspection. Ask upfront whether your mold testing will be done by an independent lab or by T & T's own team.
- Two recent one-star reviews describe billing disputes involving Xactimate estimate inflation and duplicate line-item charges. One reviewer alleges a clean-water leak was reclassified to a higher damage category to justify higher costs. These are serious allegations worth weighing, though they represent 2 complaints out of 368 reviews.
- Their service area spans 11 cities across southern Arizona, including Tombstone, Nogales, and Sierra Vista — locations roughly 60 to 90 miles from their Tucson office. Response times may be slower for outlying areas.
- Office hours are Monday through Friday, 8 AM to 4 PM, with Saturday by appointment. Their 24/7 availability is for emergency calls, not routine scheduling.
- One negative review about a fire restoration project in Rio Rico described poor communication, messy crews, and a project manager named Iric who was unresponsive to cleanup concerns. The owner responded offering to discuss further.