Provider profile
SERVPRO of Downtown Tucson Flowing Wells
Provider snapshot
What this listing says
Tucson homeowners and commercial property managers who need mold remediation bundled with water damage restoration and reconstruction under one franchise operation.
Best for
- Downtown Tucson, Flowing Wells, Catalina Foothills, or South Tucson homeowners dealing with mold after a water damage event.
- Property owners who want one company to handle water mitigation, mold remediation, and reconstruction without coordinating multiple contractors.
- Commercial property managers who need fast-response mold or water damage work with minimal business interruption.
- Homeowners facing monsoon-season water intrusion who need 24/7 emergency response and want a crew on-site within hours.
About this company
SERVPRO of Downtown Tucson Flowing Wells is a franchise operation in Tucson, Arizona, owned by Kevin A. Thole and Matthew Hulsey. Mold remediation is one piece of a much larger restoration business — water damage, fire damage, storm damage, sewage cleanup, construction, and general cleaning all fall under their umbrella. They sit at 6221 S Palo Verde Rd and cover Downtown Tucson, Flowing Wells, Catalina Foothills, and South Tucson.
Their mold page describes a seven-step process: inspection with moisture detection tools, containment, HEPA air filtration, removal of affected materials with antimicrobial treatment, cleaning, and reconstruction if needed. They also offer contents packout and storage during mold jobs. The website references IICRC-trained technicians on every job. Because they handle water damage restoration too, they can address the moisture source that caused the mold in the first place — but that also means they test for mold and remediate it, which is a conflict of interest worth noting.
As a SERVPRO franchise, they draw on the national brand's 50+ years of systems and training. The local franchise serves both residential and commercial properties and staffs a large crew — reviewers regularly name 3-5 different workers on a single job, suggesting the operation has real depth for bigger projects.
4.9 stars across 78 Google reviews is unusually strong. Only one review in the last 18 months fell below 4 stars, and that one had no text at all. The volume of named staff in positive reviews — project managers, mitigation techs, content crews — suggests consistent performance across different teams.
Services
Service area
Headquartered at 6221 S Palo Verde Rd in Tucson, Arizona. They list Downtown Tucson, Tucson, Catalina Foothills, Flowing Wells, and South Tucson as their service areas. The coverage footprint is focused and specific to the greater Tucson metro area.
Review consensus
Robert Negrette stands out as the most frequently named staff member — at least eight reviews call him out for fast response times, clear communication, and strong project management on water damage jobs. Dominika appears in five reviews for content packing and cleaning work. Cameron and Alex Fonseca each draw praise as project managers who coordinate well with insurance companies. Jesus is named in five reviews for mitigation and demo work. Reviewers consistently highlight speed: multiple people report crews arriving within 20-40 minutes of their call, including on weekends and holidays. The crew depth is notable — reviewers routinely name 3-5 workers per job, and the names change across reviews, indicating a sizable and consistently performing team.
1 found across 78 total reviews at 4.9★. The single recent negative came from Thomas McCoy (June 2026), a Local Guide with 107 reviews, who left 1 star with no text. The owner responded with a generic message asking to learn more. Without complaint text, there is no way to assess what went wrong.
The overwhelming review volume is for water damage and fire damage restoration, not mold remediation. Reviewers who mention mold (Elliot B., Holly I.) describe finding it and calling SERVPRO for fast help, but do not describe the remediation process in detail. The owner response to the single negative review is a short template — too little data to assess whether the franchise engages meaningfully with complaints. The high ratio of named staff to total reviews suggests the owners encourage personal accountability across the team.
Robert Negrette (project manager — positive, named in 8+ reviews). Cameron (project manager — positive). Alex Fonseca (project manager/restoration — positive). Alberto (project manager — positive). Tony (project coordination — positive). Dominika (content/cleaning crew — positive, named in 5 reviews). Jesus (mitigation/demo — positive, named in 5 reviews). Sebastian (mitigation/dryout — positive). Jonah (mitigation — positive). Oscar (mitigation — positive). Derrick Cushing (drywall — positive). Lupita (supervisor — positive). Karina (content crew — positive). Yoselin (content/cleaning crew — positive). Luis (mitigation — positive). Willie (demo crew — positive). Danny (demo crew — positive). Kelsey (cleaning crew — positive). Julio (content crew — positive). Maritza (cleaning crew — positive). Jasmine (cleaning crew — positive). Malenny (crew — positive). Mariana (cleaning/packing — positive). Jacob (mitigation — positive). Claudio (mitigation — positive). Andrew (mitigation — positive). George (crew — positive). Jonathan (crew — positive). Junior (crew — positive). Eric (construction — positive). Derek (construction — positive). Ruben (two different, HVAC and crew — positive). Raul (restoration team — positive). Karla (demo crew — positive). Mario (crew — positive). Doritza (packing crew — positive). Rob (crew — positive). Daniel (crew — positive). Victor (content crew — positive). Josi (packing crew — positive). Karen (packing crew — positive). Richard (mitigation — positive). Rudy (mitigation — positive).
Robert Negrette is the name that comes up most — if you need water or mold work, ask if he is managing your project. Confirm upfront whether the crew assigned to your job has done mold-specific remediation before, since most of the review evidence is for water damage. Get an independent mold test before agreeing to remediation work, given the conflict of interest.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold and then gets paid to remove it has a financial incentive to find problems. Get an independent test before committing to remediation work.
- This is a franchise. The SERVPRO brand provides training and systems, but the local franchise operates independently. Quality depends on the local owners and their crew, not the national brand.
- Nearly all reviews reference water damage or fire damage work, not mold-specific jobs. Only a handful of the 78 reviews mention mold directly (Elliot B. and Holly I.), so the mold remediation track record is thin compared to their water damage volume.
- Their service area covers Downtown Tucson, Flowing Wells, Catalina Foothills, and South Tucson. If you are outside those areas, confirm they will service your location before booking.