Provider profile
ServiceMaster Fire & Water Restoration By Copperstate
Provider snapshot
What this listing says
Tucson homeowners facing water damage with secondary mold growth who want a single franchise operation to handle mitigation, pack-out, and reconstruction under one roof.
Best for
- Tucson homeowners with water damage that has led to mold growth, where one company handling extraction, drying, mold remediation, and rebuild simplifies the process.
- Insurance-referred customers who want a franchise that coordinates directly with their carrier and handles the claims paperwork.
- Homeowners who need contents pack-out and secure storage during remediation or reconstruction — Savannah's team handles this specifically.
- Property owners in central Tucson who need same-day emergency response for water or mold situations.
- Commercial property managers needing mold inspection and remediation with pre-loss planning support.
About this company
ServiceMaster Fire & Water Restoration by Copperstate operates out of 2935 N. Stone Ave in Tucson, AZ. It is a locally owned franchise of ServiceMaster Restore, the national brand founded in 1929 with over 800 locations. Mold is one service line within a broader restoration operation covering water damage, fire and smoke damage, storm damage, odor removal, and reconstruction.
The Tucson franchise handles mold inspection, remediation, and containment. The website describes a process of identifying the mold source, creating a remediation plan, and keeping the customer informed through each step. They work with third-party testing facilities for lab analysis. Beyond mold, the team does full pack-out and contents storage through Savannah's department, structural demolition and rebuild, and carpet cleaning. The 24/7 response claim checks out in reviews — multiple customers confirm same-day arrivals, including one at 9 PM.
The team page names Savannah as Contents Manager, Raul as Operations Manager, and Nate as Project Manager. Walter, who appears in the most reviews, functions as general manager based on customer descriptions of him overseeing full projects from assessment through completion. The franchise leans heavily on insurance referrals — several reviewers mention their insurance company sent ServiceMaster to them.
A 4.9 rating across 33 Google reviews is strong. Nearly every review mentions fast response times and personal attention. The volume is modest, but the consistency of the praise around specific staff members suggests a tight operation rather than padded numbers.
Services
Service area
Headquartered at 2935 N. Stone Ave in Tucson, AZ 85705. The website lists only Tucson as the service area without naming surrounding cities. Confirm coverage for Oro Valley, Marana, Sahuarita, Green Valley, or other communities outside central Tucson.
Review consensus
Walter is the most frequently named person across reviews. Customers describe him arriving within 15 minutes, stopping leaks on the spot, assessing damage, and coordinating with insurance companies throughout the project. Multiple reviewers — Robert Welles, Abi Bogdan, Elizabeth Cordova, Chick Matthews, Elizabeth Taylor, betsy boatwright, Laura Medina, Ale Cordova, Amazing Grace Temple, Christa Catalan — all name Walter and describe hands-on involvement rather than delegation. Savannah runs the contents side and draws praise from E George, Mick Holmes, betsy boatwright, and Kathie Garman for careful packing and reassurance during stressful situations. Nathan/Nathaniel gets mentions from Natalie Kellerman, Holly Spencer, and J.f Rose for knowledge and clear communication. Fernando drew praise from Kathie Garman for a late-night water emergency response with his team on-site by 9 PM.
1 found across 33 total reviews at 4.9★. The single recent negative is a 3-star review from Joy White in December 2024. She describes the crew as pushy while her husband was working out of town. The team placed fans and dehumidifiers for weeks, then proposed ripping out the dried ceiling. They submitted an estimate for only one room but wanted to demolish two rooms. Her husband had to come home and ask them to leave, and the situation dragged on for six months. The owner responded with a generic message promising someone would reach out but did not address the drying-then-demolishing question or the incomplete estimate.
The praise clusters around a small core team — Walter, Savannah, Nathan, Fernando — rather than an anonymous crew rotation. This is consistent with a tight franchise operation where the same people handle most jobs. The one negative, however, suggests the sales-to-scope process can break down when the primary decision-maker is not present. The owner response was a template message rather than a specific engagement with the complaint, which is notable given there was only one recent negative to address.
Walter (general manager/project lead — positive, named in 10+ reviews). Savannah (contents manager — positive). Nathan/Nathaniel (project manager — positive). Raoul/Raul (operations manager — positive). Fernando (technician — positive). Eric (team lead — positive). Oracle (technician — positive).
Walter and his team deliver fast, personally attentive restoration work, and the reviews back that up consistently. Ask for Walter by name if your job involves mold after water damage. Watch the scope of work carefully — the one complaint describes a crew that pushed for more demolition than the customer agreed to. Get your mold test from an independent party, and make sure the estimate covers every room before signing.
Keep in mind
- They do both mold testing and mold remediation. The same company that identifies your mold problem profits from fixing it. Get an independent mold test or a second opinion on the scope of work before signing a work authorization.
- One reviewer described a pushy experience where the crew dried an area and then wanted to tear it out, did not complete a full estimate for insurance, and had to be removed from the home by her husband. The owner responded but did not address the specific complaints.
- This is a franchise of a national brand. The local team is strong based on reviews, but corporate website text sometimes bleeds through — the homepage references Louisiana and "Alexandrians," which are template errors. Confirm that all estimates and scopes come from the local Tucson team.
- Thirty-three reviews is a small sample for a restoration company. The 4.9 rating is encouraging, but it does not tell you how they handle disputes at scale.
- The website lists Tucson as the service area without specifying which surrounding communities they cover. Ask about travel time if you are in Oro Valley, Marana, Sahuarita, or Green Valley.