Provider profile
Restoration 1 of Tucson
Provider snapshot
What this listing says
Tucson homeowners dealing with water damage that led to mold growth, where one franchise crew handles extraction, drying, and mold removal under a single scope.
Best for
- Tucson-area homeowners with water damage that needs mold remediation as a follow-on, handled by one company.
- Property owners in Oro Valley, Sahuarita, Green Valley, Vail, or Catalina who want a single restoration contractor for water, fire, or mold.
- Insurance-claim situations where you want a company that works directly with your adjuster on documentation and billing.
- Commercial property managers needing 24/7 emergency response for water or fire events in the greater Tucson area.
About this company
Restoration 1 of Tucson is a franchise location of the national Restoration 1 chain, based at 3755 E 34th St in Tucson. Their primary identity is a full-service restoration company: water damage, fire damage, and mold remediation under one roof. They also do mold testing and inspection, which means the same company that finds your mold problem can sell you the fix.
The website lists a wide service menu: water extraction and drying, crawlspace encapsulation, sewage cleanup, fire damage reconstruction (including controlled demolition, roofing, flooring, plumbing, HVAC, and electrical), odor removal, air duct cleaning, carpet cleaning, and crime scene cleanup. Nothing on the site describes proprietary equipment or unusual methods. The mold remediation page mentions checking behind walls and under flooring, but that is standard practice for any mold job.
This is a franchise operation, not a locally founded business. The Tucson "About Us" page mentions serving Tucson, Oro Valley, and surrounding areas, and lists Vail, Catalina, Sahuarita, and Green Valley as specific service cities. A blog post credits Gary Olsen, who also left a 5-star review as a Google Local Guide with 99 reviews, suggesting he has a working relationship with the company.
4.8 stars across 42 Google reviews is a strong rating, and the absence of any negative reviews in the past 18 months is unusual. The review volume is modest, which makes the clean record less statistically significant than it would be at 200+ reviews.
Services
Service area
Headquartered in Tucson, Arizona at 3755 E 34th St. The website lists five specific service cities: Vail, Catalina, Oro Valley, Sahuarita, and Green Valley. That covers a roughly 60-mile north-south stretch from Catalina to Green Valley, so confirm response times for locations outside central Tucson.
Review consensus
Beto Cota draws the most mentions as an estimator: reviewers call him knowledgeable, punctual, and responsive. Arturo Hoyos appears across multiple years for mold work, water damage estimates, and air quality testing, consistently praised for clear explanations. Armando is noted for honest assessments, with one reviewer (adena bank lees) crediting him for telling them their problem did not require paid work. Cindy gets a mention for prompt scheduling. Gary is praised for fire restoration finish work. Multiple reviewers highlight reasonable pricing compared to competitors and on-time arrivals.
0 found across 42 total reviews at 4.8★. No negative reviews found in the last 18 months. With 42 total reviews at 4.8 stars, the math allows for only a few low ratings over the company's entire history, and none fall in the recent window.
A cluster of reviews from January 2022 (eight 5-star reviews in a single day, January 19) stands out. Several of those are text-free. This pattern is common with franchise locations that solicit reviews from past customers in a batch. It inflates review count without adding useful buyer information.
Beto Cota (estimator — positive). Arturo Hoyos (restoration technician — positive). Armando (estimator — positive). Cindy (office/scheduling — positive). Gary (fire restoration — positive). Gus (mold inspector — positive). Manny (remediation technician — positive).
The review record is clean but thin. Ask for Beto or Arturo by name if you want the staff members reviewers consistently praise. Get an independent mold test before hiring them for remediation so you are not relying on the same company for diagnosis and treatment.
Keep in mind
- They do both mold testing and mold remediation. The same company that diagnoses your mold problem profits from fixing it. Ask whether they will accept a third-party test or recommend an independent inspector.
- This is a franchise, not a locally owned independent company. Quality, staffing, and management can change when franchise ownership turns over.
- 42 total reviews over several years is a thin track record. The 4.8-star rating is encouraging but comes from a small sample.
- Their service area covers Tucson plus five surrounding cities across a wide geographic range. Confirm response time to your specific location before booking.