Provider profile
Quick Restore of Tucson LLC
Provider snapshot
What this listing says
Tucson homeowners dealing with water damage who need same-day mitigation and direct insurance billing through a single restoration company with 272 Google reviews.
Best for
- Tucson-area homeowners with active water damage who need same-day extraction, drying, and a crew that bills their insurance carrier directly.
- Owners of pre-1970s Tucson homes where water or mold work may uncover asbestos in drywall, tile mastic, or flooring—Quick Restore tests and abates in-house rather than subcontracting.
- Buyers who want one company from emergency mitigation through full rebuild so they avoid coordinating multiple contractors.
- Commercial property managers in Tucson, Oro Valley, or Marana who need 24/7 emergency response for water or sewage events at retail or storage facilities.
- Insurance claimants who want a restoration company to handle documentation, adjuster coordination, and claim submission on their behalf.
About this company
Quick Restore of Tucson is a locally owned restoration company on East Speedway Boulevard that handles water damage, mold, fire, sewage, and biohazard work across the Tucson metro. They run the full pipeline from emergency mitigation through demolition, drying, and rebuild—one company, one contract. They also do mold testing and mold remediation under the same roof.
The operation runs 24/7 with a stated 60-minute response time. Their mold process includes containment, HEPA filtration, and air scrubbing, with final air testing after remediation. They hold Arizona contractor license ROC 345010 (KB-2) and carry IICRC certification. For water jobs, they deploy industrial pumps, dehumidifiers, and thermal cameras for moisture detection. They also handle asbestos testing and abatement in-house, which comes up frequently on older Tucson homes.
The company claims 50-plus years of combined team experience and holds memberships in the Mead Area and Marana chambers of commerce. They bill insurance carriers directly—Allstate, USAA, The Hartford, Farmers, Liberty Mutual, and others—and offer Hearth financing for out-of-pocket costs.
A 4.8-star rating across 272 Google reviews is strong volume for a Tucson restoration company. The praise clusters heavily around the mitigation and demo crews, with field techs like John, Dominic, and Gerard earning repeat mentions. The gap between mitigation praise and repair-phase complaints is the clearest signal in the review data.
Services
Service area
Quick Restore of Tucson operates from East Speedway Boulevard in Tucson, Arizona. They list 10 service cities: Tucson, Oro Valley, Marana, Sahuarita, Green Valley, Catalina Foothills, Vail, Nogales, Benson, and Picture Rocks. The core cluster (Tucson, Oro Valley, Marana, Catalina Foothills) sits within a tight metro radius, but Nogales is 65 miles south and Benson is 45 miles east—ask whether response times and rebuild crews actually cover those outlying areas.
Review consensus
Speed dominates the positive reviews. Multiple customers describe same-day or within-the-hour arrival for water emergencies. Brandon (appears to be at least two people—one reviewer references "both Brandons") handles insurance coordination and daily check-ins, drawing the most frequent praise. Kevin Beers and Branson Gammon work as a project-manager-and-estimator team on rebuild projects, with reviewers describing them as quality-driven. Daniel shows up as a first responder who explains costs and gives choices before starting work. The demo and mitigation crews—John, Dominic, Gerard, Eddie, David, Diego—earn near-universal praise for politeness, cleanup, and clear communication. Kari draws four mentions in a single week for fast initial contact. One reviewer (Georgia Swinney) specifically notes that Josh gave an honest assessment and did not push unnecessary services.
10 found across 272 total reviews at 4.8★. The most detailed complaint (Lorelei St.Clair, Local Guide, 28 reviews) describes a rushed late-night contract signing with an undisclosed power-of-attorney clause, a project supervisor who no-call no-showed, a second flooding the company failed to prevent, dirty towels with fecal matter left on new clothing, and a subsequent contractor who found no contaminated water in the walls Quick Restore planned to tear apart. Mary S reports that Alec insisted on replacing all tile in two rooms over localized asbestos in floor mastic; when she refused the expanded scope, Alec said he would not return, leaving her to reinstall a countertop herself. Ryan Feldman describes a $1,600 charge for removing one vanity and drywall after Quick Restore refused to reassemble the bathroom unless he opened a second bathroom for inspection. The owner response on Feldman's review cites moisture readings, a 1961 build requiring asbestos testing, and AZROC warranty obligations. Cory B says the company told him to remove his shower, wall, and cabinet for what turned out to be a shower head leak. Omar Rodriguez received an unexpected bill months after being told insurance had settled everything. Nell Summers changed her review from 5 stars to 1 star specifically because the repair phase involved workers given improper instructions and management she calls rude and incompetent. Andrew Carnie gave 2 stars: mitigation was excellent, but the repair office gave him the runaround for three weeks until he hired someone else. Betty Guzman names Andrew in a complaint about a demolished kitchen left unfinished for months with false information sent to the insurer.
The negative reviews split cleanly along an internal seam: mitigation and demo crews draw praise even from unhappy customers, while the repair and rebuild operation generates most of the friction. Andrew Carnie's 2-star review states it plainly—mitigation people were great, repair office was useless. Nell Summers' 5-to-1-star edit follows the same line. This suggests two functionally separate teams with different management quality. The scope-expansion disputes (Feldman, mary s, Cory B, St.Clair) form a second pattern: each involves a customer who felt pressured to authorize more demolition or testing than they believed necessary. Quick Restore's owner responses cite regulatory obligations, but the pattern across four unrelated customers suggests the sales or estimating process does not clearly explain why expanded scope is needed before the customer feels cornered.
Sean (remediation tech — positive). Alec (asbestos abatement crew lead — positive from Ranae Hutchison, negative from mary s for refusing to continue work). Brandon / Brandon White / Brandon Perez (project manager and insurance coordinator — strongly positive across 10+ reviews). Kevin Beers (project manager, rebuild — positive). Branson Gammon (estimator — positive). Daniel (project manager/tech — positive across 6 reviews). Abel (project manager — positive across 5 reviews). John / John Navarrette (demo tech — positive across 9+ reviews). Dominic/Dom (demo tech, "the dominator" — positive across 6 reviews). Eddie (demo tech — positive across 5 reviews). Gerard/Geraldo (demo tech — positive across 6 reviews). David (tech — positive across 6 reviews). Diego (tech — positive across 4 reviews). Isaiah (tech, mold work — positive). Cole (tech — positive). Kari (intake/coordinator — positive, 4 mentions in one week). Kota (tech — positive). Josh (management — positive from Georgia Swinney, contact person in owner responses). Ernesto (front office — negative from Ed G). Andrew (named in Betty Guzman negative — negative). Shawn (tech — positive, one mention).
The mitigation and demo side of Quick Restore earns its 4.8 stars—fast arrivals, courteous crews, solid insurance coordination from Brandon and team. The risk sits in the repair and rebuild phase, where scheduling delays, scope disputes, and communication breakdowns account for nearly every negative review. If you hire them, ask upfront whether Kevin Beers or Branson Gammon will manage your rebuild, get a written repair timeline with milestones, and do not sign the contract without reading every clause—especially during an after-hours emergency.
Keep in mind
- Quick Restore does both mold testing and mold remediation. That creates a financial incentive to find problems and then sell the fix. Get an independent mold test from a company that does not do remediation before authorizing removal work.
- Multiple reviewers praise the mitigation and demo crews but report the repair and rebuild side gives runarounds, misses schedules, or never starts. One reviewer waited three weeks for repairs and gave up. Another had a kitchen left demolished for months. Ask specifically who manages the rebuild phase and get a written timeline.
- At least two negative reviews describe disputes where Quick Restore refused to continue work unless the homeowner agreed to expand the scope for asbestos-related concerns. The company cites regulatory requirements (AZROC warranty, OSHA rules), but both reviewers felt pressured into unnecessary work. Understand upfront what triggers a scope expansion and what your options are if you disagree.
- One reviewer alleges the service contract included a power-of-attorney clause that was not clearly explained before signing. Read every clause in the contract before you sign, especially late at night during an emergency.
- The owner response rate on recent negative reviews is 30%—most 1-star complaints received no reply. That low engagement rate means unresolved disputes may not get attention after the fact.