Provider profile
Quality Restoration 24 Hour Emergency Services
Provider snapshot
What this listing says
Tucson homeowners dealing with water damage that has led to mold, who want a single company to handle extraction, drying, and mold removal under one contract.
Best for
- Tucson-area homeowners with active water damage who need same-day mold assessment alongside water extraction and drying.
- Property managers and realtors who want a single vendor for water, fire, mold, and biohazard situations across Southern Arizona.
- Homeowners dealing with monsoon-related mold in attics or wall cavities, where the company's local climate knowledge matters.
- Families needing sensitive cleanup services like hoarding, unattended death, or crime scene work handled discreetly.
About this company
Quality Restoration is a family-owned restoration company based in Tucson that has operated since 1982. Lem and Kristy Nash run the business and stay involved in day-to-day operations. Mold remediation is one piece of a broader service menu that includes water damage, fire damage, biohazard cleanup, crime scene cleanup, hoarding cleanouts, and odor removal. Their Google category is water damage restoration, not mold, which tells you where most of their work lands.
On the mold side, they handle both inspection and removal in-house. Their mold page describes containment with negative air pressure, HEPA filtration, antimicrobial treatment, moisture mapping with thermal imaging, and post-remediation clearance testing. They also address Tucson-specific mold scenarios: attic mold from poor ventilation, HVAC contamination from clogged drain lines, and wall cavity mold from monsoon flooding wicking into drywall.
The Nashes have built the company on emergency response speed. Multiple reviewers confirm sub-one-hour arrival times for water emergencies. They hold IICRC certification and an Arizona ROC contractor license. The about page emphasizes that this is not a franchise operation but a locally rooted business with generational knowledge of Southern Arizona construction and weather patterns.
The 3.6-star rating across 56 Google reviews is notably low for this industry. Most restoration companies in Tucson sit above 4.5. The positive reviews are strongly positive, with repeat customers and local business owners vouching for the company. The negatives, however, describe a pattern around phone communication and owner temperament that drags the average down.
Services
Service area
Headquartered at 3401 E 44th St in Tucson, Arizona. They serve Tucson, Oro Valley, Marana, Sahuarita, Vail, Green Valley, and Catalina Foothills. Reviewers confirm fast response within Tucson proper, but no reviews specifically mention outlying areas.
Review consensus
Fast emergency response is the consistent theme. Multiple reviewers confirm crews arriving within an hour of a call, including evenings and weekends. Lem Nash gets named repeatedly as hands-on and knowledgeable, with one reviewer crediting his storm damage report for securing an insurance payout. Kristy Nash gets praise for answering after-hours calls and dispatching crews quickly. Technicians Ed and Walter earned specific praise for efficiency and humor during a late-night flood response. Trevor drew a positive mention for clear communication and setting realistic expectations. Several reviewers highlight the family feel and owner involvement on job sites. Repeat customers, including a realtor and a wealth management business owner, vouch for consistency across multiple jobs over years.
3 found across 56 total reviews at 3.6★. One review from Sarah Penisten describes calling about cleanup services, telling the woman on the phone she was exasperated and needed help, and finding the response uncompassionate. When she called back to address it, she says the employee got snarky and hung up. A second negative from Laura details a packing and moving job where boxes were left mostly empty, trash was packed with belongings, and when she pushed back on a $90 laundry charge after paying over $4,000, Lem told her to pick up her own laundry and hung up. Laura notes the company website only shows five-star reviews. A third one-star review from Thomas McCoy, a Local Guide with 107 reviews, has no text. None of the three recent negative reviews received an owner response.
The negative reviews share a thread: phone interactions that escalated when the customer expressed frustration. In both detailed complaints, the call ended with the company representative hanging up. This suggests a pattern around how the business handles confrontation rather than isolated incidents. The 0% owner response rate on recent negatives reinforces the picture. When things go well, this company earns fierce loyalty from customers who describe emergency response as genuinely fast and the Nashes as personally invested. When things go wrong, the company does not appear to have a process for de-escalation or public resolution.
Lem Nash (owner -- praised for hands-on involvement, storm damage assessment, and fast response; criticized for hanging up on a dissatisfied customer). Kristy Nash (owner -- praised for after-hours phone response and dispatching crews; one reviewer found her uncompassionate on the phone). Trevor (technician -- praised for communication and realistic expectations). Ed (technician -- praised for efficiency during flood response). Walter (technician -- praised for efficiency during flood response).
If you catch this company on a good day, the emergency response is genuinely fast and the owners show up personally. Ask for Lem or Kristy directly and set expectations about scope and cost in writing before work begins. Watch for communication breakdowns if you need to raise a concern mid-project, and consider getting a separate mold inspection before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The company that finds the mold has a financial incentive to recommend removal. Consider getting an independent mold inspection before committing to their remediation services.
- The 3.6-star Google rating across 56 reviews is below average for Tucson restoration companies. The primary complaint pattern involves phone interactions where the owner, Lem, ended calls abruptly with dissatisfied customers.
- The business has not responded to any of its recent negative reviews. A 0% owner response rate suggests the company does not actively manage its online reputation or engage with public complaints.
- Their website advertises compassionate service for trauma and biohazard cleanup, but one reviewer specifically called out the phone experience as uncompassionate when seeking help during a difficult situation.
- Their service area covers Tucson, Oro Valley, Marana, Sahuarita, Vail, Green Valley, and Catalina Foothills. Response times for outlying areas may differ from the sub-one-hour arrivals reviewers report within Tucson proper.