Provider profile
Commercial Cleaning & Restoration
Provider snapshot
What this listing says
Tucson homeowners dealing with water damage that led to mold, who want one company to handle cleanup, remediation, air testing, and reconstruction under a single ROC-licensed contractor.
Best for
- Tucson residents with water damage that has already led to mold growth, where a single company managing extraction, drying, remediation, and rebuild simplifies the insurance claim.
- Homeowners who want air quality testing handled through a named local lab (Dr. Sneller's Aero Allergen Research) rather than an anonymous third-party mail-in kit.
- Property managers and real estate agents needing post-damage restoration with insurance documentation and adjuster communication handled by the contractor.
- Commercial building owners dealing with monsoon-related water intrusion or biohazard situations who need 24/7 emergency response in the greater Tucson area.
About this company
Commercial Cleaning & Restoration is a Tucson restoration company that handles the full chain from water emergency to mold remediation to reconstruction. Manny and Tania Rivera own the business, which operates as a division of Commercial Carpet Cleaning, Inc. out of a north Tucson office on Shamrock Place. They hold Arizona ROC license #338422 as a general contractor, which means they can do their own rebuild work after remediation rather than handing you off to a separate firm.
The mold-specific differentiator here is their partnership with Dr. Mark Sneller of Aero Allergen Research for air quality lab work. CCR collects the samples and hand-delivers them to Dr. Sneller's Tucson lab, and he writes the official report identifying contaminants and sources. Each air sample runs $150 with a three-sample minimum ($450). They use HEPA-filtered negative air machines during containment and follow the IICRC S520 standard for mold remediation. If their post-remediation clearance test still shows contamination, they continue cleaning and pay for the additional clearance test.
The company has been operating since 1985, starting as a carpet cleaning business and expanding into restoration and environmental services. They carry memberships in the Restoration Industry Association, Indoor Air Quality Association, and multiple Tucson-area chambers of commerce. The BBB gives them an A+ rating with a 2014 Torch Award for customer service.
4.8 stars across 74 Google reviews is strong for a restoration company. The volume is modest, but the consistency is notable: only 2 reviews below 4 stars in the last 18 months, and neither contained any text explaining the complaint.
Services
Service area
Headquartered in Tucson, Arizona at 4925 N Shamrock Pl STE 105. Serves the greater Tucson area including Oro Valley, Marana, Vail, SaddleBrooke, Green Valley, and neighboring communities in Southern Arizona. The service area claims are reasonable for a single-office company given Tucson's spread, though Green Valley and SaddleBrooke are 30-45 minutes from their north Tucson office.
Review consensus
Manny Rivera shows up repeatedly by name. Reviewers credit him for clear communication, accurate estimates, and hands-on involvement in projects. Chris draws praise alongside Manny on water and restoration jobs for professionalism and courtesy. Sean gets a mention for punctuality and carpet cleaning. Anthony, Thomas, and Lane each earned individual callouts for carpet and tile work. Multiple reviewers highlight the company's ability to manage the full insurance claim process, including adjuster communication and documentation. A recurring theme: CCR assigns a project manager and field crew, and reviewers say the company kept them informed throughout multi-week and even year-long restoration projects.
2 found across 74 total reviews at 4.8★. Neither recent 1-star review included any complaint text. The October 2025 review came from a single-review account with no explanation. CCR responded asking for details and offering to resolve the issue, but no follow-up appeared. The March 2025 review came from a tenant (Leslie Schmidt), while the property owner submitted a separate statement praising the work quality, drying, and repairs. The owner's response included a direct quote from the property owner confirming satisfaction with the crew's timeline, quality, and communication.
CCR responded to both recent negative reviews within one day, and both responses were personalized rather than templated. In the Leslie Schmidt case, the owner went further by attaching a written statement from the property owner contradicting the review. This suggests active reputation management with substance behind it, not just form responses. The absence of any text in either 1-star review makes pattern detection impossible from the negative side.
Manny Rivera (owner — praised repeatedly for communication, estimates, and project oversight). Chris (restoration team — praised for professionalism and courtesy). Sean (carpet cleaning tech — praised for punctuality and professionalism). Anthony (carpet cleaning tech — praised for timeliness and quality). Thomas (carpet and tile tech — praised for efficiency and grout cleaning results). Lane (carpet cleaning tech — praised for punctuality and knowledge). Richard/Rich (leadership/crew — praised for craftsmanship and mentoring).
Ask for Manny directly on any mold or water damage project. Reviewers consistently say he stays involved from estimate through completion and manages insurance communication. Given the conflict of interest on testing and remediation, request that CCR provide Dr. Sneller's lab report to you directly so you can get a second opinion before approving remediation work.
Keep in mind
- CCR does both air quality testing and mold remediation, which is a conflict of interest. The company that tells you whether you have a mold problem also profits from fixing it. Ask whether you can bring your own independent tester or get a second opinion before committing to remediation.
- Their primary identity is water damage restoration, not mold work. Mold remediation is one service within a broad menu that includes carpet cleaning, fire restoration, biohazard cleanup, and remodeling. If you need a mold-only specialist, this is a generalist.
- Office hours are Monday through Friday, 7am to 4pm. The after-hours emergency line (520-391-4615) is a different number. If you call the main line on a weekend for a non-emergency, you will not reach anyone.
- Both recent 1-star reviews contained no text. One reviewer's property owner actually posted a rebuttal praising the work. The other reviewer never responded to CCR's request for details. Without complaint text, these ratings are impossible to interpret.