Provider profile
Zona Restoration
Provider snapshot
What this listing says
East Valley homeowners in Tempe, Mesa, or Chandler dealing with water damage who want one company to handle mitigation, mold remediation, and full rebuild under one roof.
Best for
- Homeowners in Tempe, Mesa, Scottsdale, or Chandler who need water damage mitigation and want the same company to handle the rebuild.
- Property owners who want insurance claim coordination handled by the restoration company, including Xactimate estimates and adjuster meetings.
- Landlords or property managers who need a crew that can coordinate access with tenants during multi-day restoration work.
- Buyers or sellers who need an expedited mold inspection to meet a real estate transaction deadline.
- Commercial property owners in the East Valley who need after-hours emergency response for water or fire damage.
About this company
Zona Restoration is a Tempe-based restoration company that handles the full arc of property damage: emergency water extraction, mold inspection, mold remediation, fire and smoke cleanup, and reconstruction. They do both testing and remediation for mold, which creates an inherent conflict of interest worth understanding before you hire them.
What stands out is the breadth of their in-house capabilities. They handle everything from initial water mitigation through drywall, flooring, and HVAC repairs, using Xactimate for insurance estimates and coordinating directly with adjusters. They also offer asbestos testing and abatement and radon mitigation, which is unusual for a restoration company. Their mold remediation page describes containment with HEPA air scrubbers, structural drying with industrial dehumidifiers, and post-remediation air quality testing.
The company has been operating since 2012 and holds two Arizona contractors licenses (ROC283644 and ROC296212) along with IICRC credentials. They run 24/7 emergency service out of their Tempe office and list 11 cities across the Phoenix metro as their service area.
4.9 stars across 466 Google reviews is exceptionally strong volume for a restoration company. Zero negative reviews appeared in the last 18 months. The review base includes a mix of Local Guides and multi-review accounts, lending credibility to the pattern. Reviewers consistently name specific technicians and describe detailed interactions, which suggests the ratings reflect genuine experiences rather than solicited one-liners.
Services
Service area
Zona Restoration is headquartered in Tempe, Arizona. They list 11 service cities across the Phoenix metropolitan area: Phoenix, Tempe, Mesa, Scottsdale, Chandler, Gilbert, Glendale, Peoria, Surprise, Goodyear, and Queen Creek. That covers a wide swath of Maricopa County, spanning roughly 60 miles from Surprise in the northwest to Queen Creek in the southeast.
Review consensus
Shane LaCour is the most frequently named employee, praised as a project coordinator who drives communication between the homeowner, insurance, and field crews. Aaron Chapin draws praise for fast response times and going above and beyond during stressful situations. Chris Middleton is named as a field supervisor who explains findings clearly during mold inspections. Glenn Kok gets specific recognition for drywall and finish repair quality. Santana is praised repeatedly for professionalism during water damage mitigation visits, including weekend and follow-up checks. Tonia at the office is called out for being knowledgeable and patient when explaining the inspection process over the phone. Multiple reviewers describe the company returning for daily moisture checks, coordinating with insurance adjusters, and keeping homeowners informed throughout multi-day jobs.
0 found across 466 total reviews at 4.9★. No 1-star or negative reviews appeared in the last 18 months. Across 466 total reviews at 4.9 stars, no recent complaints are available to analyze.
The review pattern shows a company that relies on named project coordinators (Shane, Aaron, Mary) to own the customer relationship from start to finish. Reviewers frequently mention the coordinator by name and describe them managing insurance paperwork, scheduling, and communication. This coordinator model appears to be a deliberate operational choice and likely explains the high satisfaction: customers feel like they have a single point of contact rather than being handed off between departments. Several reviews also come from plumbers and contractors who refer their own clients to Zona, which is a strong trust signal from industry peers.
Shane LaCour (project coordinator — praised repeatedly for communication, responsiveness, and managing insurance coordination). Aaron Chapin (project coordinator/point of contact — praised for fast response, going above and beyond). Chris Middleton (field supervisor/inspector — praised for clear explanations during mold inspections). Glenn Kok (repair technician — praised for drywall and finish work quality). Santana (mitigation technician — praised for professionalism during water damage visits). Tonia (office staff — praised for patience and knowledge on calls). Mary Daniels (project manager — praised for communication and coordination). Cruz (technician — praised for professionalism and taking time with customers). John D (technician — praised for responsiveness and knowledge). Jesse Pierman (technician — praised for professionalism). Raquel (technician — praised in group with Shane and Glenn). Nate (technician — praised alongside Glenn for ceiling repair). Liam (technician — praised alongside Santana for shower leak repair). Hector (technician — praised alongside Santana for setup). Tony (project coordinator/manager — praised for seamless insurance process). Dustin (crew lead — praised for water damage mitigation). Annette (coordinator — praised for step-by-step guidance). Hasso (technician — praised alongside Glenn). Luis Ro (technician — praised for fast service).
Zona's review history is remarkably consistent. Ask for Shane, Aaron, or Mary as your project coordinator and confirm upfront who your single point of contact will be. Since they do both mold testing and remediation, consider getting an independent inspection to validate their findings before committing to a remediation scope.
Keep in mind
- Zona does both mold testing and mold remediation. That means the company identifying the problem is also selling the fix. Ask whether they will accept a third-party inspection report, or request that a separate inspector verify their findings.
- Their service area spans 11 cities across the Phoenix metro, from Queen Creek to Surprise. That is a wide geographic spread. Confirm response time for your specific location, especially for emergencies.
- The website is heavy on marketing language and light on specifics about equipment models, certifications held by individual technicians, or remediation methodology details. Ask what training their field techs carry.
- With zero recent negative reviews, there is no pattern of complaints to warn you about. That said, a 4.9 rating across 466 reviews is unusually clean, and you should still do your own due diligence on pricing and scope.