Provider profile
Disaster Recovery Restoration
Provider snapshot
What this listing says
Phoenix Metro commercial property managers and facility operators who need mold remediation inside occupied healthcare, industrial, or multifamily buildings, handled by a firm with ICRA 2.0 and HAZWOPER capability under one contract.
Best for
- Phoenix Metro commercial property managers who need mold remediation in occupied buildings where ICRA containment and carrier-grade documentation matter.
- Homeowners in Tempe, Scottsdale, Mesa, or Chandler dealing with mold that developed after water damage, who want one contractor from extraction through reconstruction.
- Healthcare facility managers who need mold work done under ICRA 2.0 Class III-V protocols without shutting down patient-care areas.
- Property owners who want their restoration company to handle Xactimate documentation and adjuster coordination directly, rather than managing that themselves.
About this company
Disaster Recovery Restoration (DRR) is a Tempe-based restoration company owned by Eduardo Ruiz that focuses heavily on commercial large-loss work across Phoenix Metro. Mold remediation is one discipline within a broad operation covering water damage, fire and smoke, biohazard, electronics recovery, roofing, and reconstruction. Their primary identity is as a commercial restoration firm that serves healthcare facilities, industrial sites, multifamily complexes, and office buildings, with residential as a secondary line.
What stands out is the healthcare-facility capability. DRR advertises ICRA 2.0 Class III-V containment for work in active patient-care environments, alongside HAZWOPER for biohazard and environmental jobs. They hold two Arizona ROC licenses: #349012 (KB-1 Dual for commercial and residential) and #365125 (CR-42 Roofing). The website references IICRC S520 for mold work and S500 for water damage. They handle Xactimate documentation in-house, which means their scopes match what adjusters use to price claims. They also run a preventive care program with recurring inspections and priority dispatch for property managers.
Ruiz has 20+ years of commercial large-loss experience according to the website. The company holds IICRC Certified Firm status (#70021258) and carries an EMR of 0.97, which is a workers' comp safety metric that commercial clients and general contractors check. Case studies on the website describe a 35-day luxury hotel fire restoration, healthcare facility water-plus-mold remediation under ICRA Class IV, a 42-unit apartment sewage loss completed in 6 days, and semiconductor cleanroom recovery.
The 4.9-star rating across 221 Google reviews is strong. That volume with that rating is unusual for a company that leans commercial; it suggests the residential side is generating most of the review volume, and those homeowners are consistently satisfied.
Services
Service area
Headquartered at 977 W 23rd St, Tempe, AZ 85282. DRR covers all of Maricopa County with a 60-minute on-site target, including Phoenix, Mesa, Chandler, Tempe, Scottsdale, Gilbert, Glendale, Peoria, Surprise, Goodyear, Avondale, Buckeye, Queen Creek, San Tan Valley, Paradise Valley, Fountain Hills, Cave Creek, Carefree, El Mirage, and Youngtown. The 60-minute target across this entire geography is ambitious; confirm for outlying cities.
Review consensus
Al Califano draws the strongest individual praise for pinpointing leak sources and saving customers from unnecessary demolition. Makenna Taubel (also spelled McKenna, Kenna) appears in more reviews than any other employee, consistently described as responsive, knowledgeable, and someone who reduces stress during the claims process. Fernanda Montoya gets praised across multiple reviews for responsiveness and guiding customers through the process. Colton draws specific praise for fire restoration work. Brad is referenced by name as the owner or a senior figure multiple reviewers trust. Multiple reviewers describe DRR answering the phone on the first call, providing daily updates, and completing work faster than expected. Insurance coordination is a recurring theme: several reviewers say DRR handled the carrier relationship so they did not have to.
2 found across 221 total reviews at 4.9★. Both 1-star reviews describe dangerous driving by DRR-branded vehicles on Phoenix-area freeways (2 found across 221 total reviews at 4.9 stars). Ji kim (August 2025, single-review account) reported a DRR van blocking a highway to cross the gore lane after missing an exit. Vanessa Garcia (January 2025, 3 reviews) described a DRR truck nearly running her off the Loop 202, identified truck #4 with license plate details. The owner responded to Garcia's review apologizing and saying they take safety seriously. Neither review describes any interaction with DRR's restoration services.
Both negative reviews are about driving behavior, not service delivery. This is unusual. It means there are zero service-quality complaints visible in the 18-month window across 221 reviews. The positive reviews skew toward office and coordination staff (Makenna, Fernanda) rather than field technicians, suggesting the customer-facing intake and project management experience is the company's strongest differentiator in the eyes of homeowners. The owner responded to the one negative that had enough detail to respond to, with a personalized (not template) response.
Al Califano (field technician/estimator — positive, praised for leak detection and saving customers money). Makenna Taubel (project coordinator — positive across many reviews, praised for responsiveness, knowledge, and stress reduction). Fernanda Montoya (coordinator — positive across multiple reviews, praised for responsiveness and guiding customers). Colton (field technician — positive, praised for fire restoration work). Brad (owner/senior role — positive, praised for integrity and follow-through). Michelle (coordinator — positive, praised for guiding customers through emergencies). Xiomarra (coordinator — positive, praised for responsiveness). Kat (coordinator — positive, praised for communication). Tony (project manager — positive, praised for making the process simple). Christian (staff — positive, praised for being helpful and attentive).
Zero service-quality complaints in the recent window is rare at this review volume. The two negatives are about vehicle driving, not restoration work. Ask for Makenna or Al by name when you call. Get an independent mold test before signing a remediation contract, since DRR does both testing and remediation.
Keep in mind
- DRR does both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a general restoration company, not a mold specialist. Mold remediation is one of nine service lines. If your situation involves unusual mold species or complex indoor air quality issues, ask specifically about their mold-specific crew credentials and whether they bring in a third-party industrial hygienist.
- The service area claim covers all of Maricopa County with a 60-minute response target. That is a large geographic area. Confirm actual response time for your specific location, especially if you are in Buckeye, Queen Creek, or San Tan Valley.
- Both 1-star reviews describe dangerous driving by DRR vehicles on Phoenix freeways. Neither complaint is about service quality, but it is a pattern worth noting for a company that emphasizes safety.