Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Phoenix metro homeowners dealing with water damage and mold who want a single national franchise handling extraction, drying, and remediation under one insurance claim.
Best for
- Phoenix metro homeowners who already have water damage and need mold remediation handled by the same crew that does the water extraction and drying.
- Commercial property managers who need a single vendor for cleaning and restoration services across multiple locations.
- Insurance claim situations where you want a franchise that works directly with carriers and follows IICRC S-520 standards.
- Homeowners who value a 100% satisfaction guarantee and the accountability of a national brand over a smaller local operator.
About this company
COIT Cleaning and Restoration is a national franchise operating out of Tempe, serving the Phoenix metro area. Mold remediation is one division of a much larger cleaning and restoration operation — carpets, air ducts, rugs, tile, drapery, upholstery, and wood floors make up the bulk of their day-to-day work. They also handle water damage and fire/smoke restoration. Mold is not their primary identity.
On the mold side, COIT's Phoenix page describes a four-step process: identify and contain the affected area, create negative air pressure with HEPA filter exhaust, dry the space using dehumidifiers and air movers to target Equilibrium Moisture Content, then HEPA vacuum and apply anti-microbial products. They follow IICRC S-520 standards and EPA guidelines. They also offer mold inspection and air quality testing, which means they both test for mold and do the remediation work.
COIT has been in business for over 75 years nationally. The Phoenix franchise lists Tempe as its base and names Chandler, Gilbert, Glendale, Mesa, Scottsdale, Sonoran, and Tempe as served areas. They run a 24/7 call center and work directly with insurance carriers.
At 4.6 stars across 1,610 Google reviews, COIT Phoenix maintains a strong rating for a high-volume franchise. Most of the positive feedback centers on cleaning services rather than mold work specifically, so the mold-specific track record is harder to gauge from reviews alone.
Services
Service area
COIT Phoenix operates from Tempe, AZ and serves the Phoenix metropolitan area. Their website names Chandler, Gilbert, Glendale, Mesa, Scottsdale, Sonoran, and Tempe as specific service areas. Their restoration division covers a broader Phoenix footprint — the site references areas from Deer Valley to Desert View and Encanto to Laveen.
Review consensus
Technicians Miguel, Alan, and Akil are named repeatedly for careful, on-time work across air duct cleaning, carpet cleaning, and rug care. Miguel appears most often, praised by multiple reviewers for explaining the process and showing attention to detail. Kaye Helm, a 34-review Local Guide, specifically calls out Manny and Miguel for rug cleaning she describes as perfection. Rick, Raul, Adrian, Kathryn, and Wyatt each drew individual praise for friendliness and quality results. Repeat customers are common — several reviewers mention using COIT for 10+ years. The 100% satisfaction guarantee is mentioned positively by the company but rarely referenced in customer reviews.
22 found across 1,610 total reviews at 4.6★. Pricing surprises dominate. Cindy Dobbins found pricing too expensive to consider. Catherine was quoted a price more than double what she paid for the same service in 2022. M B H Shakespeare was quoted a two-for-one deal at $150 that ended up costing $240. Shelley Thurlow described a bait-and-switch between online pricing and the in-person quote. Amy Unkefer's crew took payment for the full amount despite only completing half the planned work — she was still waiting for a refund at the time of her review. Quality complaints are the second pattern. Choice Consulting paid for a deep clean on a flooded area rug and said the crew ran a steam cleaner over it once or twice, leaving it looking worse. Kim Dolan Leto's three sets of custom drapes all shrunk by 3 inches, and the technician refused to rehang them despite the contract requiring it. George's air duct cleaning filled his guest bedroom with dust, requiring him to cancel the service and spend hours cleaning up. Dawn (D D) paid $1,600 for floor work and found spots remaining, plus marks on freshly painted walls. One review (Adam, 1-star) was about a vehicle with a non-COIT license plate — the owner clarified it was not their truck. Three 1-star reviews contained no text.
COIT is a franchise cleaning company where mold remediation is a secondary service line. Nearly all reviews — positive and negative — are about carpet cleaning, duct cleaning, and rug work. This means the 4.6 rating largely reflects cleaning performance, not mold remediation specifically. The pricing complaints may reflect a franchise model where online quotes and phone estimates are set centrally while on-site technicians quote based on what they see, creating a disconnect. Owner responses follow a consistent template: acknowledge the issue, reference the 100% satisfaction guarantee, and ask the customer to call directly. At least one response was clearly mismatched to the review it addressed (Catherine's pricing complaint received a generic thank-you response).
Miguel (technician — praised by multiple reviewers for duct and rug work). Alan/Allan (technician — praised for carpet and rug cleaning). Akil Abdulla (technician — praised for vent cleaning and commercial work). Adrian/Adrien Féria (technician — praised for carpet and rug work). Manny (technician — praised for rug cleaning). Rick (technician — praised for duct cleaning). Raul (technician — praised for wood floor work). Kathryn (technician — praised for upholstery cleaning). Wyatt (technician — praised for carpet cleaning). Aaron Farley (technician — praised in commercial project). Jerry (lead — praised for leading commercial team).
COIT Phoenix has a deep bench of well-reviewed technicians for cleaning services, but if you are hiring them for mold remediation, you are relying on a track record that is mostly built on carpet and duct cleaning. Get a written scope and price before work starts — pricing disputes are the single biggest complaint pattern. Ask which technician will handle your mold job and whether they hold individual IICRC restoration credentials.
Keep in mind
- COIT does both mold testing and mold remediation. That is a conflict of interest — the company assessing whether you have a mold problem is the same one that profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope.
- Pricing disputes are the most common complaint in recent reviews. Multiple reviewers describe quotes that came in significantly higher than online or phone estimates — one reviewer called it bait-and-switch. Get your full price in writing before work begins.
- Mold remediation is a small part of COIT's overall business. Most of their Phoenix reviews are for carpet cleaning, air duct cleaning, and rug work. You will not find many reviews from mold remediation customers specifically.
- Several negative reviews describe communication gaps between the call center, the sales representative, and the technician who shows up. Confirm the scope of work with the person actually doing the job, not just the scheduler.
- Owner responses to complaints follow a template pattern — most acknowledge the issue and offer to make it right, but few address the specific details of the complaint. Response rate is 87% on recent negatives.