Provider profile
PuroClean Restoration Specialists
Provider snapshot
What this listing says
Scottsdale homeowners and commercial facility managers who need fast-response water or mold damage remediation from a locally owned PuroClean franchise with dedicated pack-out crews.
Best for
- Scottsdale, north Phoenix, Cave Creek, and Carefree homeowners dealing with water damage or mold after a pipe break, leak, or monsoon event
- Property owners who need pack-out, storage, and move-back services during displacement from fire or water damage
- Commercial facility managers, HOAs, and property management companies needing a restoration vendor with an emergency management plan
- Out-of-state landlords managing rental property damage remotely, since reviewers confirm strong communication for absentee owners
- Homeowners selling a property who need fast mold remediation to clear inspection findings before closing
About this company
PuroClean Restoration Specialists is a locally owned PuroClean franchise in Scottsdale, AZ, run by Matt and Debi Heileman. Their primary work is water damage restoration, but they handle mold removal, fire and smoke damage, biohazard cleanup, and full pack-out services for both residential and commercial properties.
What stands out is the dedicated pack-out operation led by Rosanna, who coordinates contents moving, storage, and move-back for displacement situations. The water damage side uses thermal imaging, moisture meters, and a drying panel system for hardwood floors that they say reduces refinishing needs. They also run desiccant dehumidification for cabinet and vanity drying, which avoids the drill-and-dry approach that damages cabinetry. The company holds IICRC and EPA Lead Safe credentials.
The Heilemans have built a referral network with insurance agents, plumbers, realtors, and property managers across the Phoenix metro. Multiple reviewers mention being referred by their insurance company or contractor. The franchise also offers an Emergency Management Plan for commercial clients, which includes pre-loss facility assessments and customized response plans.
A 4.8-star rating across 99 Google reviews is strong. The volume of named-staff praise is unusually high for a restoration company this size, with reviewers routinely calling out individual techs by name and describing specific actions they took.
Services
Service area
Headquartered at 7464 E. Tierra Buena Ln in Scottsdale, AZ. Their website lists Scottsdale, Phoenix, Mesa, Glendale, Fountain Hills, Rio Verde, Tempe, Chandler, Carefree, and Cave Creek as service areas. Reviews confirm jobs in Scottsdale and Phoenix. The broader metro claims covering Mesa, Glendale, Tempe, and Chandler are plausible for a single franchise but worth confirming for response time.
Review consensus
Connor White and Jake Barendt are the most frequently named techs, praised for fast response times, clear explanations, and courteous demeanor. Isaiah draws similar praise as a lead on water damage and mold jobs. Shaun gets consistent mentions for after-hours arrivals, detailed moisture investigation, and daily check-in calls. Rosanna leads the pack-out team and draws strong praise for organization and communication during displacement situations. Debi Heileman, the owner, is noted by insurance agents and repeat referral partners for running the operation with personal attention. Shadow in the office gets a specific callout for scheduling responsiveness. Multiple reviewers describe same-day or within-hours response for weekend and evening emergencies. The crew regularly sends photos, calls with updates, and explains each step of the process.
2 found across 99 total reviews at 4.8★. 2 found across 99 total reviews at 4.8★. Brandi Andrews (1★, November 2025) described a tech visit that produced no findings, no follow-up, and no cost estimate over a week. She said she called three times with no callback and lost a tenant. The owner responded that they have no record of providing service under her name, suggesting a possible mix-up with another company. Willie Browning (2★, January 2026) said initial service was fast, but a packer threw a Christmas decoration into the truck, destroying it. After insurance paid, communication and scheduling for storage access became difficult. The owner acknowledged the issues and apologized without disputing the claims.
The two complaints point to different issues — one possibly involves a different company entirely given the owner's claim of no records. The other reveals a post-payment drop in communication, a pattern worth watching in insurance-driven restoration where the financial incentive shifts after the carrier pays. Owner responses are personalized and substantive (100% response rate on recent negatives), not template deflections. The overwhelmingly positive reviews consistently name individual crew members by first and last name, which is unusual and suggests the company encourages personal accountability.
Connor White (technician/lead — positive, named in 15+ reviews). Jake Barendt (technician — positive, named in 10+ reviews). Isaiah (technician — positive, named in 10+ reviews). Shaun/Shawn/Sean (technician — positive, named in 10+ reviews). Pedro (technician — positive, named in 8+ reviews). Angel (technician — positive, named in 8+ reviews). Rosanna/Roseanne (pack-out team lead — positive, named in 5+ reviews). Ashley (packer — positive). Debi/Debbie Heileman (owner — positive). Matt Heileman (owner — positive). Shadow (office staff — positive). Ethan (packer — positive). Marcos (packer — positive). Steve (team lead — positive). Blais (technician — positive, praised by referral partner). Dustin (technician — positive). Andrew (technician — positive). Victor (technician — positive). Tony (staff — positive). Mario (staff — positive). Alex (packer — positive). Jonathan/Jon (crew lead — positive). Jacob (technician — positive). Matthew (technician — positive).
Ask for Connor, Jake, Isaiah, or Shaun by name if you can — they draw the most consistent praise. Get a written communication schedule before work starts, including who to contact if you need storage access or status updates after insurance has paid. The 4.8-star rating across 99 reviews reflects genuine, detailed satisfaction, not fluff.
Keep in mind
- One reviewer reported that communication and scheduling became difficult after insurance payment was received, suggesting you should confirm a communication timeline and escalation contact before work begins.
- This is a PuroClean franchise, not an independent company. National branding and pricing systems apply, which can mean higher costs than a local-only operator but also standardized processes.
- Their website lists service areas including Phoenix, Mesa, Glendale, Tempe, and Chandler beyond their Scottsdale base. Confirm response times for locations farther from their 85260 office.
- They do not do mold testing or inspection. You will need a separate testing company to identify the problem before they remediate, and potentially a post-remediation clearance test from a third party.