Provider profile
Disaster Services San Tan Valley
Provider snapshot
What this listing says
San Tan Valley homeowners dealing with water damage or mold who want a family-owned operation where Van, the lead tech, handles most jobs personally.
Best for
- San Tan Valley and east Valley homeowners who need water damage cleanup and mold removal handled by the same small crew.
- Homeowners navigating insurance claims for the first time — reviewers specifically credit Ester for walking them through the process step by step.
About this company
Disaster Services operates out of Apache Junction and serves San Tan Valley, Gilbert, and surrounding east Valley communities. They handle water damage restoration and mold remediation as a family-owned business, founded in 2016. Their lead technician Van runs most jobs directly, and Ester handles insurance coordination and customer intake.
The website mentions thermal imaging, industrial dehumidifiers, moisture meters, and high-powered pumps. They advertise response times within an hour to 90 minutes for the Phoenix metro area. For reconstruction work after water or mold damage, they use a partner contractor rather than doing it in-house.
With 16 Google reviews and a 5.0 rating, every single reviewer gave them 5 stars. That is unusual volume-wise — 16 reviews is a small sample — but the consistency is notable. Multiple reviewers with established Google accounts (Local Guides, reviewers with 7-22 other reviews) confirm the same pattern: fast arrival, honest pricing, and hands-on work from Van.
Services
Service area
Disaster Services is headquartered at 1361 East Roosevelt Street in Apache Junction, Arizona. They list dedicated service pages for San Tan Valley, Apache Junction, and Gilbert. Gallery photos show completed jobs in Chandler, and blog content references Mesa. Their FAQ states technicians arrive within 60-90 minutes for properties in the Phoenix metro area.
Review consensus
Van is named in at least 12 of 16 reviews. Reviewers describe him arriving within an hour, explaining the damage honestly, and quoting fair prices. Matt Chilson, a Local Guide with 22 reviews, used them twice and noted attention to detail both times. Ester (also spelled Esther) appears in multiple reviews for guiding first-time homeowners through insurance paperwork. Nathan Stegall noted Van arrived within an hour of calling. Amanda Smallwood praised punctuality, communication, and pricing. Several reviewers mention feeling reassured during stressful flooding situations.
0 found across 16 total reviews at 5.0★. No 1-star or negative reviews exist. Zero complaints across all 16 reviews.
This is a very small operation where the owner-operator (Van) handles most jobs personally. That explains the consistent praise — customers interact with the same person from assessment through completion. The risk is capacity: if Van is on another job, wait times could stretch. Several reviews mention the same family dynamic (Van in the field, Ester in the office), which reinforces that this is a two-person core team.
Van (lead technician/owner — positive across nearly all reviews). Ester/Esther (office/insurance coordinator — positive, praised for guiding homeowners through claims). Paul (technician — positive, one review from 2021 noting punctuality and fair quoting). Damien Hale (technician — positive, one review from 2019 praising communication and responsiveness).
Ask for Van by name — he is the operation. If your job involves insurance, ask Ester to walk you through the claims process before work starts. Given the small team size, confirm availability and expected start date before booking, especially during monsoon season.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a mold problem is the one billing to fix it. Consider getting an independent mold test before committing to remediation.
- Reconstruction work goes through a partner contractor, not their own team. Ask who that contractor is and whether you can vet them separately.
- 16 reviews is a thin track record for a company founded in 2016. The perfect 5.0 rating is encouraging but based on limited data.
- They list service locations for San Tan Valley, Apache Junction, and Gilbert, but their physical address is in Apache Junction. Confirm travel time and any trip charges for San Tan Valley jobs.