Provider profile
ServiceMaster of Prescott
Provider snapshot
What this listing says
Yavapai County homeowners dealing with water damage that has turned into mold -- this owner-operated franchise responds same-day and handles both mitigation and remediation under one roof.
Best for
- Prescott Valley and greater Yavapai County residents who need mold remediation tied to a recent water event -- the crew handles water extraction and mold work as one continuous job.
- Homeowners whose insurance company recommended a restoration contractor -- multiple reviewers mention insurer referrals to this company, and the team assists with claim filing.
- Commercial property managers with multi-unit buildings prone to recurring water intrusion -- one reviewer has used them across a nine-unit apartment complex since 2019.
- Anyone who needs weekend or after-hours emergency response -- several reviews confirm same-day Saturday visits and Sunday follow-ups.
- Out-of-town property owners who need a crew they can trust remotely -- one reviewer managed an entire water mitigation project while overseas.
About this company
ServiceMaster of Prescott is a locally owned ServiceMaster Restore franchise based at 8330 E. Pecos Dr. in Prescott Valley, AZ. Eppie and Colleen Vicente own and operate it. The franchise covers Yavapai County -- Prescott, Prescott Valley, Cottonwood, Chino Valley, Dewey, and Camp Verde -- and runs a 24/7 emergency line.
Mold work here is part of a broader restoration operation. The company handles mold inspection, remediation, water extraction, structural drying, fire and smoke cleanup, storm damage, odor removal, content packout, and reconstruction. Their mold page describes containment, air filtration, and moisture-source correction, but nothing on the site distinguishes their mold process from standard franchise procedures. No proprietary equipment or unusual methods stood out.
Eppie and Colleen have run this franchise since at least 2019, based on a long-term commercial client's review. The team page lists Jeremy Barrow as Lead Technician, David Thomas as Project Manager, Beth Meisheid as Project Coordinator, and Roy Clayton and Harrison Molina as Technicians. Multiple reviews confirm these names in the field.
The company holds a 4.8-star Google rating across 67 reviews with zero 1-star or 2-star reviews in the last 18 months. That is unusually clean for a restoration company. Reviewers consistently describe same-day response, daily check-ins during drying, and direct communication from Eppie himself on larger jobs.
Services
Service area
Headquartered in Prescott Valley, AZ at 8330 E. Pecos Dr. Serves Yavapai County including Prescott, Prescott Valley, Cottonwood, Chino Valley, Dewey, and Camp Verde. These six cities are listed on the company's website as named service areas.
Review consensus
Fast initial response is the most common theme. Multiple reviewers describe same-day visits, sometimes within 30 minutes of calling. Jeremy Barrow and Roy Clayton are the most frequently named technicians -- reviewers praise them for clear explanations, daily check-ins during the drying process, and careful work around personal belongings. Eppie Vicente gets direct mentions on larger or more complex jobs, with reviewers noting his hands-on involvement. Beth Meisheid is credited with coordinating logistics from the office. Harrison Molina draws praise for skill and friendliness. Sherri earned a standout mention for a Saturday evening visit and arranging a Sunday follow-up. Several reviewers specifically mention the team helped file insurance claims and worked directly with adjusters.
0 found across 67 total reviews at 4.8★. No 1-star or 2-star reviews exist in the last 18 months. The single piece of critical feedback comes from a 4-star review: the crew missed water damage in an office and family room and left exposed insulation that should have been removed. The reviewer still rated the overall job positively, framing it as an oversight rather than a systemic failure.
The review pattern here is unusual for a restoration company. Nearly every review describes a water damage event that either caused or risked mold, and the same crew names (Jeremy, Roy, Harrison) recur across years of reviews. This suggests low technician turnover for a franchise operation, which matters because restoration quality depends heavily on the field crew. The lone criticism -- missed damage in two rooms -- reads as a one-off inspection gap rather than a pattern.
Jeremy Barrow (Lead Technician -- praised repeatedly for fast response, clear explanations, and leading water/mold jobs). Roy Clayton (Technician -- praised for daily check-ins, thoroughness, and friendly demeanor). Harrison Molina (Technician -- praised for skill and friendliness). Eppie Vicente (Owner -- praised for hands-on involvement, customer service, and personal attention on larger jobs). Beth Meisheid (Project Coordinator -- praised for office coordination). David Thomas (Project Manager -- praised in water damage context). Sherri (role unclear -- praised for Saturday emergency response and arranging next-day follow-up). Rob (Technician -- praised for immediate remediation and helping with insurance claim). Aaron (Technician -- praised alongside Jeremy and Harrison on a water damage job). George (Technician -- praised alongside Roy for friendliness and quality work). Christian (Technician -- praised for knowledge and helpfulness during a radiator leak). Armando (referenced by name in a positive review for empathy and patience). Karen (referenced alongside Eppie for helping prepare a property for sale).
With zero negative reviews in the last 18 months and consistent crew names spanning years, this franchise location runs a tight operation for Yavapai County. Ask for Jeremy or Roy on mold jobs -- they are the most frequently praised. Do your own final walkthrough before signing off, and get an independent mold test if the scope of work feels larger than expected.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you how much mold you have also profits from removing it. Consider hiring a separate inspector to confirm the scope of work.
- This is a franchise operation. The ServiceMaster Restore brand sets standards and training, but the local team's performance depends on Eppie Vicente's crew. Franchise staff can turn over, and corporate-level marketing claims on the website do not necessarily reflect this specific location's capabilities.
- One 4-star reviewer reported the team missed damage in an office and family room, leaving exposed insulation that should have been removed. A detailed final walkthrough before signing off on completed work is worth your time.
- The website uses generic franchise copy for most service pages. Specific equipment, drying timelines, and containment methods for this Prescott Valley location are not detailed online.
- Their service area spans six cities across Yavapai County. Response times to outlying areas like Camp Verde or Cottonwood may differ from Prescott Valley jobs.