Provider profile
Voda Cleaning & Restoration of Greater Phoenix
Provider snapshot
What this listing says
Greater Phoenix homeowners dealing with mold after water damage who want a single company to handle extraction, remediation, and insurance claims under one roof.
Best for
- Greater Phoenix homeowners who discover mold after a water leak and want one company to handle both water extraction and mold remediation.
- Commercial property owners — offices, retail, churches, veterinary facilities — who need mold remediation with minimal downtime.
- Homeowners looking for a company that will coordinate directly with their insurance provider on claims and documentation.
- Property owners in north Phoenix, Scottsdale, Glendale, Peoria, Surprise, Cave Creek, and Anthem who need same-day emergency response.
About this company
Voda Cleaning & Restoration of Greater Phoenix is a franchise location of the national Voda brand, operating out of north Phoenix at 21411 N 11th Ave. The business is registered with the BBB as Brayson Enterprise LLC and displays a veteran-owned business designation. Mold remediation is one of nine service lines that include water damage restoration, fire and smoke damage, storm damage, carpet cleaning, tile and grout cleaning, upholstery cleaning, air duct cleaning, and odor removal. They serve both residential and commercial properties.
The mold remediation page describes a process that includes inspection, containment, removal, and restoration. The commercial mold FAQ mentions HEPA filters, negative air pressure systems, and antimicrobial treatments. They use what they call a "professional grade mold testing device" to detect hidden mold before beginning remediation. The company is an IICRC firm. Reviews confirm mold work: one reviewer with 46 years as a general contractor called it one of the best mold mitigation companies he had dealt with in Arizona and California. Another reviewer with black mold described the team fitting him in the next day. A veterinary facility owner reported the owner personally arriving within an hour on a Friday afternoon for an emergency mold situation.
The franchise claims over 10,000 five-star reviews across all Voda locations nationally, 100+ technicians, and 500+ cities served. The Greater Phoenix location itself has 139 Google reviews at a 5.0 rating. That rating on that volume is unusually high — only one review in the recent 18-month window falls below 5 stars.
Services
Service area
Based in Phoenix, AZ at 21411 N 11th Ave #16, 85027. Website lists service areas including Anthem, Carefree, Cave Creek, Desert Hills, Glendale, New River, Peoria, Phoenix, Scottsdale, Sun City, Sun City West, and Surprise. Reviews confirm work in Cave Creek. The franchise brand claims 500+ cities nationally, but this location serves the Greater Phoenix metro area.
Review consensus
Erik Carrasco (also spelled Erick or Eric C.) appears in more reviews than any other staff member, drawing consistent praise across carpet cleaning, tile and grout, and water damage jobs. Reviewers describe him as professional, patient, and communicative. Elijah gets repeat mentions for quick response times, identifying mold and moisture issues, and explaining the process clearly. Kyler draws praise across multiple water damage and mold jobs, with one reviewer crediting him for using a moisture meter to demonstrate damage extent to the insurance company. Tucker is praised for restoration work and politeness. Rick and Abraham are mentioned together for water damage mitigation. Sandra is noted for coordination and follow-through. Multiple reviewers highlight same-day or next-day response, insurance coordination, and clear communication throughout multi-day jobs. A retired general contractor with 46 years of experience called this one of the best mold mitigation companies he had worked with.
1 found across 139 total reviews at 5.0★. The single recent negative is a 1-star review from Nicole Decoste, who reports that after her insurance claim was settled, Voda attempted to bill her an additional $3,000. She also alleges the owner called her and told her not to contact her insurance company or she would be responsible for up to $8,000. The reviewer says the work itself was good but the billing felt shady. The owner responded with a template message offering a phone number without addressing the specific billing or insurance allegations. Nicole has 9 other Google reviews, giving the complaint some credibility as a real customer.
The owner response to the only negative review is a generic template that does not engage with the specific billing and insurance allegations. With only one negative in the window, this is not a pattern — but it is worth noting that the response did not address the substance of the complaint. Separately, the franchise model means the website content is largely templated across Voda locations, so the "10,000+ reviews" and "500+ cities" claims refer to the brand, not this specific location.
Erik Carrasco / Erick / Eric C. (technician — positive across many reviews, praised for carpet, tile, grout, and water damage work, described as professional and communicative). Elijah (technician — positive across multiple reviews, praised for quick response, mold identification, and clear explanations). Kyler (technician — positive across multiple reviews, praised for water damage response, moisture documentation for insurance, and professionalism). Tucker (technician — positive, praised for restoration work and courtesy). Rick (technician — positive, praised for water damage and mold removal work). Abraham (technician — positive, praised alongside Rick for water damage work). John (technician — positive, praised for mitigation and cleanup). Joe (technician — positive, praised for carpet cleaning). Sandra (coordinator — positive, praised for organization and follow-through).
The review record is strong: 139 reviews at a 5.0 with only one negative, and that negative is about billing, not workmanship. Ask for Elijah or Kyler if your job involves mold or water damage. Get an independent mold test before signing a remediation contract, since they do both testing and remediation. Clarify the full cost in writing before work begins, especially what happens if the insurance payout does not cover the full bill.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company identifying your mold problem stands to profit from fixing it. Get an independent mold assessment before committing to remediation.
- The one negative review in the last 18 months alleges a $3,000 bill after the insurance claim was settled, and claims the owner told her not to contact her insurer or she would owe $8,000. The owner responded with a template message offering a phone number. That billing dispute and the insurance pressure claim are worth asking about before signing anything.
- This is a national franchise. The Greater Phoenix location operates under Brayson Enterprise LLC. Ask whether your job will be handled by the local team or subcontracted.
- The website claims 500+ cities served and 10,000+ five-star reviews, but those are franchise-wide numbers, not specific to this Phoenix location. The local location has 139 reviews.