Provider profile
SERVPRO of Phoenix
Provider snapshot
What this listing says
Phoenix-area homeowners and property managers dealing with water damage that has turned into mold, where having one company handle remediation, reconstruction, and contents restoration under a single contract matters.
Best for
- Phoenix, North Phoenix, Scottsdale, and Paradise Valley residents who need mold remediation tied to an existing water damage event
- Property managers and commercial building operators who want one contractor to handle water extraction, mold cleanup, and rebuild without coordinating multiple vendors
- Homeowners facing large-loss situations where contents need to be packed out and stored during remediation and reconstruction
- Insurance-claim-driven mold jobs where the company's experience coordinating with adjusters and documenting damage matters
- Situations where mold grew after a flood, sewage backup, or pipe burst and you need the water source fixed at the same time
About this company
SERVPRO of Phoenix is the oldest and largest SERVPRO franchise in Arizona, headquartered on N 15th Street in Phoenix. They focus on water damage restoration, mold remediation, fire cleanup, and reconstruction. Mold work is not their primary service — they are a full-service restoration company that handles mold as part of broader water and fire damage recovery.
What sets this location apart is an in-house construction division. Most restoration companies subcontract rebuild work; SERVPRO of Phoenix handles demolition through reconstruction with their own crews. They also run a contents packout operation, transporting belongings to a separate storage and restoration facility. Their mold page describes IICRC-certified Applied Microbial Remediation Technicians on staff, and they reference using containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They hold Arizona General Contractor License ROC# 309973.
Owner Jason Wolfswinkel and co-owner Nicole Baird run the operation. The website names Mr. Brown as a 39-year employee and Chris Butas at nearly 20 years. The franchise is a member of the Arizona Multi-Housing Association, and Wolfswinkel participates in community events. The company claims roots back to 1967 through the SERVPRO brand, though that refers to the national franchise system, not this specific location.
4.8 stars across 155 Google reviews is a strong number for a restoration company in a major metro. Most of the volume comes from water damage jobs, not mold-specific work. The high rating holds despite a cluster of recent one-star reviews about billing and project management — the positive volume from field technicians outweighs it.
Services
Service area
Headquartered in Phoenix, Arizona at 7600 N 15th St Suite 150. The website lists service areas including Phoenix, Uptown Phoenix, Scottsdale, Paradise Valley, Deer Valley, Desert Ridge, Carefree, Anthem, Moon Valley, Lookout Mountain, Lone Mountain, Dove Valley Ranch, Tatum Ranch, Grayhawk, Tramonto, Sonoran Foothills, Litchfield Park, DC Ranch, and Terravita. This covers a wide swath of the north Phoenix metro, roughly from Anthem in the north to central Phoenix in the south, and from Litchfield Park in the west to Scottsdale and DC Ranch in the east.
Review consensus
Field technicians get the most consistent praise. Alex C appears in at least 10 positive reviews for water extraction and demolition work — reviewers describe him as responsive, communicative, and efficient. Derek appears in 8+ reviews, often paired with Alex or Cameron on mitigation crews. Gabbi draws strong praise from 6 reviewers as a project manager who walks customers through the process and keeps them informed. Logan, Cameron, Israel, and Jake also appear in multiple positive reviews for field work. Chris Butas and Chris Cherry are named for construction and rebuild quality. Justin Mackey is praised for managing complex reconstruction projects. The consistent theme is that the mitigation and demolition crews show up quickly, communicate daily, and clean up after themselves.
5 found across 155 total reviews at 4.8★. Billing disputes dominate the complaints. One reviewer (A S) hired SERVPRO for a small garage mold remediation quoted around $4,600. The final bill came in $15 higher than the original estimate despite far less work being done — they were charged for cabinet removal and insulation removal that never occurred, and for equipment rental over a weekend when no one worked. The reviewer had to argue line by line with Gabbi to get corrections. Chad Hudson's reconstruction ran a year instead of three months, went 20% over budget, included duplicate charges for baseboards, and salvageable belongings were left outside and destroyed. Jon Crawford canceled after three weeks of no progress on a vacant property and unclear budget breakdowns. Olga Nunez described visible quality differences between old and new walls and an unresolved hole in her kitchen. Both A S and Olga reported receiving or being threatened with lien notices. Rick Lee's elderly in-laws were displaced for over three months with outstanding work still incomplete.
The negative reviews split cleanly between two parts of the business. The mitigation and demolition crews — the teams that show up in the first 48 hours to extract water, set up drying equipment, and tear out damaged material — get overwhelmingly positive reviews. The problems start when jobs transition to the reconstruction and billing phase. Project management turnover, unclear estimates, charges that do not match actual work, and timelines that stretch far beyond projections are the recurring issues. This suggests the front-end emergency response operation runs well, but the back-end project management and accounting systems have gaps. Owner responses to all recent negatives follow the same template directing reviewers to an email address, which does not inspire confidence that complaints are being individually addressed.
Gabbi/Gabby (project manager — strongly positive from 6+ reviews, negative from 1 billing dispute). Alex C/Alex Chavez (mitigation technician — consistently positive across 10+ reviews). Derek (mitigation technician — positive across 8+ reviews). Cameron/Cam (mitigation technician — positive). Logan (supervisor — positive). Israel (mitigation technician — positive). Jake (technician — positive). Chris Butas (construction manager — positive, ~20 years with company). Chris Cherry (construction — positive). Justin/Justin Mackey (project manager — positive). Marcos (technician — positive). Rachel (coordinator — positive). Jazmin (coordinator — positive). Victoria (positive). Frances (coordinator — positive). Tony (supervisor — positive). Tristen (technician — positive). Jeff (project manager — positive). Sonia (office staff — negative, described as lacking tact). Mr. Brown (technician, 39+ years — positive). David Fox (team lead — positive from website testimonials). Heather (coordinator — positive). Michelle (coordinator — positive). Ashley, Crystal, Norma (cleaning crew — positive). Brandon, Hiram, Ortega (technicians — positive).
For emergency water extraction and mold remediation fieldwork, this team earns its 4.8-star rating — ask for Alex C or Derek on the mitigation crew. If your job involves reconstruction, get a detailed written estimate with line items before signing, confirm your project manager by name, and request a fixed timeline with milestones in writing. Review every invoice against actual work performed before paying.
Keep in mind
- Multiple recent reviewers report billing amounts that exceeded original quotes, with charges for work not performed. One reviewer documented being billed for cabinet removal and insulation removal that never happened. Get line-item estimates in writing before work starts, and verify the final invoice against actual work completed.
- Reconstruction timelines have been a recurring complaint. One reviewer's 3-month project took over a year. Another saw three different project managers. If your job involves rebuild work, ask who your project manager will be and whether they will stay on the project through completion.
- Arizona law requires contractors to send a preliminary lien notice on projects above a certain dollar amount. SERVPRO of Phoenix sends these as standard practice, sometimes before the first bill arrives. This is a legal compliance step, not a threat, but expect it and do not be alarmed.
- This is a SERVPRO franchise, meaning the national brand and the local operation are separate entities. Quality depends entirely on this Phoenix location's team, not the national reputation.
- Owner responses to negative reviews follow a template pattern — nearly all direct the reviewer to email 24-7@servprophoenix.com without engaging with the specific complaint. The one exception was a detailed factual explanation of Arizona pre-lien law.