Provider profile
SERVPRO of Central Phoenix
Provider snapshot
What this listing says
Central Phoenix homeowners and businesses needing mold remediation backed by a franchise crew with employees who have 17 to 39 years of tenure at this location.
Best for
- Central Phoenix homeowners dealing with mold after a water leak who want one company to handle testing, remediation, and reconstruction under the same roof.
- Commercial property owners needing fast-response mold or water damage work with insurance documentation handled by the crew.
- Homeowners in Phoenix's historic districts (Willo, Coronado, F.Q. Story) where older construction increases mold risk after leaks.
- Situations where mold damage requires contents packout — they operate their own storage and restoration facility.
- Buyers who value long-tenured field crews over contractors who cycle through new hires.
About this company
SERVPRO of Central Phoenix is a franchise location on North 24th Street that handles mold, water, fire, and storm damage across central Phoenix neighborhoods from Encanto to Camelback East. They do both mold testing and remediation, hold a general contractor license (ROC# 309973), and can take a job from initial assessment through full reconstruction.
The mold page describes their process: IICRC-certified Applied Microbial Remediation Technicians assess the contamination, set up containment with negative air pressure, then deploy air scrubbers, HEPA vacuums, and hydroxyl generators to clean and deodorize. They also offer asbestos abatement, biohazard cleanup, and packout services where they transport belongings to a storage facility for cleaning. That full-service scope is unusual for a mold company — most cannot handle asbestos or reconstruction in-house.
Jason Wolfswinkel and Nicole Baird own this franchise. Their website highlights employee tenure that stands out: Amella has worked here over 19 years, Butas over 17 years, and Mr. Brown over 39 years. That kind of staff retention at a restoration company is rare and suggests stable management.
4.9 stars across 78 Google reviews is a strong rating. The review base skews heavily toward water damage work, with mold-specific reviews making up a smaller portion. Only one review in the last 18 months fell below 4 stars.
Services
Service area
Headquartered in central Phoenix at North 24th Street. Serves Central City, Uptown, Downtown, Midtown, Camelback East, Encanto, Arcadia Lite, Sunnyslope, North Central Corridor, Central Avenue Corridor, Roosevelt Row, and multiple historic districts including Willo, Coronado, F.Q. Story, Windsor Square, and Medlock Place. Website testimonials reference work in Cave Creek, Mesa, Laveen, and Anthem, suggesting they take jobs outside their core service area.
Review consensus
Brandon C. appears in at least 10 reviews for water damage work — customers describe him as communicative, fast, and knowledgeable. Tony (likely Tony Baird, co-owner family) generated a cluster of 7 five-star reviews in a single week in March 2026, all praising his responsiveness during flood situations. Mike Sabeti drew another cluster of 9 five-star reviews in March 2026 for water remediation and reconstruction estimates. Sandra shows up in multiple packout and cleaning reviews. Alex C. and Derek C. appear together in at least 6 reviews for carpet removal and water damage work. Reviewers consistently cite fast arrival times, clear explanations of the process, and willingness to answer questions.
1 found across 78 total reviews at 4.9★. One mold remediation customer (January 2026) initially left a positive review, then updated it to one star after discovering her office was left destroyed — drywall debris everywhere, dust covering belongings, bathroom fixtures damaged, and items missing or misplaced. The job involved Cameron, Derek, and Steven as field techs, and she praised their work. Her complaint targeted project manager Logan Applewhite for poor communication with the insurance company and the property owner, and for entering the home without containment attire. She also reported the post-remediation air test was run for only 3 minutes instead of the required 5, captured on her security camera. The owner's response ignored the updated complaint entirely, thanking her for the positive feedback about the field techs as if the review had never changed.
The review timeline shows distinct clusters tied to individual employees — Brandon C. dominated late 2025, Tony had a burst in late March 2026, and Mike Sabeti had another burst that same month. This pattern is common at franchise restoration companies where each project manager generates reviews from their own clients. The owner response to the one negative review was a template reply that did not engage with the updated complaint content, which is a yellow flag for how they handle disputes.
Brandon C. (technician/project lead — strongly positive, 10+ mentions). Tony/Tony Baird (project manager — strongly positive, 7+ mentions). Mike S./Mike Sabeti (project manager/estimator — strongly positive, 9+ mentions). Sandra (packout/cleaning crew — positive, 3+ mentions). Alex C. (technician — positive, 6+ mentions). Derek C. (technician — positive, 6+ mentions). Cameron/Cam (technician — positive in multiple reviews, also named in the negative review as field tech doing good work). Marcelo (technician — positive, 2 mentions). Ortega (technician — positive, 2 mentions). Rachel (packout crew — positive, 1 mention). Marcos (packout crew — positive, 1 mention). Nick (technician — positive, 1 mention). Ann (office/customer service — positive, 2 mentions). Leslie (customer service — positive, 2 mentions). Logan/Logan Applewhite (project manager — negative, named as the source of communication failures in 1-star review; positive in 2 other reviews). Dylan (technician — positive, 1 mention). Jeff (team member — positive, 1 mention). Chris/Chris Butas (technician/long-tenured — positive, 2 mentions). Ricardo Chavez (technician — positive, 1 mention). Marc (staff — positive, 1 mention on website testimonial). Stephanie (team lead — positive, 1 mention). Hazel (staff — positive, 1 mention). Melissa Williams (customer service — positive, 2 mentions). Matt (reconstruction crew lead — positive, 1 mention). Lydia (reconstruction crew — positive, 1 mention). Steven (technician — named in negative review, praised for field work).
This crew earns its 4.9 rating through fast emergency response and communicative field techs, especially Brandon C., Tony, and Mike Sabeti. The one mold-specific complaint raises real concerns about project management and post-job cleanup — ask specifically who will manage your mold project and what their cleanup and documentation process looks like. Request a third-party post-remediation air test rather than relying on theirs.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company identifying the problem also profits from fixing it. Ask for an independent third-party test before and after remediation.
- This is a SERVPRO franchise. The national brand sets training standards and marketing, but service quality depends entirely on the local owners and their crews. Reviews for other SERVPRO locations do not apply here.
- The one recent negative review describes a mold remediation job where the home was left with drywall debris, dust, and fixture damage after the work. The project manager named was Logan Applewhite. The owner response did not acknowledge the updated complaint.
- Most of their Google reviews focus on water damage and emergency response. Mold-specific feedback is limited, so you have less data to judge their mold work specifically.
- Their service area lists many neighborhoods within central Phoenix, but some listings extend to Cave Creek and Mesa based on website testimonials. Confirm they will staff your area without subcontracting.