Provider profile
ServiceMaster Restoration by ORC
Provider snapshot
What this listing says
Phoenix-area homeowners and business owners who want a national franchise's resources for water damage, fire, or mold work, with a large local reconstruction crew that handles the job from mitigation through rebuild.
Best for
- Phoenix metro homeowners dealing with water damage who need a single company to handle mitigation, drying, and full reconstruction.
- Commercial property managers who want pre-loss planning and a 24/7 emergency response backed by a national network.
- Homeowners whose insurance company recommends ServiceMaster — the franchise has dedicated claims coordination staff like Brandon and Becky who manage the process.
- Residents in north Phoenix, Scottsdale, Mesa, Chandler, or Gilbert who need mold remediation tied to a water damage event.
- Property owners who want reconstruction handled by the same company that does the initial cleanup, avoiding handoffs between separate contractors.
About this company
ServiceMaster Restoration by ORC is a locally owned franchise of the national ServiceMaster Restore brand, based in north Phoenix at 19th Avenue and Happy Valley Road. They handle residential and commercial water damage, fire and smoke damage, mold remediation, storm cleanup, odor removal, biohazard cleanup, and reconstruction. Mold is not their sole focus — they are a full-service restoration company that includes mold inspection and remediation as part of a broader damage-recovery operation.
Their commercial page mentions IICRC-trained technicians, HEPA filtration, containment, antimicrobial treatments, and industrial-grade drying equipment including axial fans, dehumidifiers, and sump pumps. They also offer a pre-loss planning program for commercial clients — risk assessments, emergency response plans, and utility shut-off documentation — which is unusual for a restoration company at this scale. Their mold page describes air scrubbing, physical removal, biocide application, and post-remediation humidity control.
The national ServiceMaster brand has been around since 1929, with 65-plus years specifically in restoration. This Phoenix franchise operates as an independently owned location under that umbrella, which means the national brand's QRV standards and training programs apply, but day-to-day operations and staffing are local.
At 4.5 stars across 79 Google reviews, the rating is solid. Reviewers consistently name specific crew members and describe detailed reconstruction work, which suggests the local team has real depth rather than rotating subcontractors.
Services
Service area
Based in north Phoenix (85085), serving the Phoenix metropolitan area including Scottsdale, Mesa, Chandler, Gilbert, Glendale, Tempe, Peoria, Goodyear, and Sun City. One review mentions work in Prescott Valley, roughly 90 miles north — confirm response time and availability for locations outside the core Phoenix metro.
Review consensus
Garrett Rochester is the most frequently named staff member, appearing in at least 10 reviews as a project manager praised for communication, attention to detail, and insurance documentation. Jason is named as an estimator who scopes jobs accurately and stays accessible throughout. Efrain draws praise as a contractor for fast, detail-oriented reconstruction. Lorenzo, Mick Nolte, Seth Triplett, Cole, and Miles each get specific callouts for reconstruction quality. Office staff like Becky, Brandon, Ashley, and Summer are mentioned for scheduling and claims coordination. Multiple reviewers describe full-cycle service — from emergency water extraction through drywall, painting, and final cleanup — without needing to hire separate contractors.
2 found across 79 total reviews at 4.5★. One reviewer reported a technician (possibly named Johnathan) arriving to an elderly woman's home appearing to be under the influence, with glazed eyes and slurred speech, then remaining parked in front of the house with his head on the steering wheel. The owner asked the reviewer to call Summer at the office but did not address the allegation directly. A second reviewer described terrible communication during a storage packout involving his mother's belongings. The owner responded that the name was not in their system and asked the reviewer to call Summer. Both complaints involve service for elderly relatives, and both owner responses route to the same staff member rather than addressing specifics publicly.
Both negative reviews were written by family members describing service provided to elderly mothers — not the direct customer. The owner responds to 100% of negatives, but every response follows the same template: apologize, claim inability to find the record, and ask the reviewer to call Summer. The responses engage politely but never address the specific complaint. On the positive side, the sheer number of individually named staff members across reviews (30-plus names) is unusual and suggests a large, stable local crew rather than high turnover.
Garrett Rochester (project manager — consistently praised for communication, detail, and insurance guidance). Jason (estimator/coordinator — praised for accurate scoping and accessibility). Efrain (contractor — praised for fast, quality reconstruction). Lorenzo G. (reconstruction — praised for workmanship). Mick Nolte (reconstruction crew lead — praised). Tyler (technician — praised). Alfredo R. (technician — praised for promptness). Greg (technician — praised). Malcolm (technician — praised). Theron Fredricks (technician — praised for emergency help). Korey (repair rep — praised for going above and beyond). Marco (contractor — praised for timeliness and fair pricing). Chris DeMoss (technician — praised for water damage assessment). Alec (technician — praised for tile work and knowledge). Edward (technician — praised). Issac (technician — praised). Miles (tile specialist — praised for clean, detailed work). Nathaniel (coordinator — praised for communication and follow-up). Seth Triplett (contractor — praised for reconstruction quality). Brandon (claims coordinator — praised for keeping clients informed). Becky (office — praised for scheduling). William (technician — praised). Cole (reconstruction — praised for drywall and painting). Jessie (window restoration — praised). Chris Walker (reconstruction — praised). James (drywall — praised). Diego (technician — praised). Ashley (office — praised for knowledge). Dustin (technician — praised). Summer (office contact — referenced in owner responses). Johnathan (technician — negative, alleged impairment during service call).
Ask for Garrett Rochester as your project manager if you can — he is the most consistently praised name across years of reviews. Confirm your crew assignment in advance and request a timeline in writing. The two negative reviews are isolated incidents, not a pattern, but the owner's template-style responses suggest the office may be more polished at reputation management than at public accountability.
Keep in mind
- This company does both mold testing and mold remediation. That is a conflict of interest — the same company that tells you whether you have a problem also profits from fixing it. Consider hiring an independent mold inspector before committing to their remediation work.
- One recent review describes a technician who appeared impaired during a home visit, which the owner responded to by asking the reviewer to call their office. This is a single incident, not a pattern, but worth noting for anyone scheduling a solo technician visit to a home with vulnerable occupants.
- As a franchise, the local experience depends heavily on the specific crew assigned. Reviews show a large roster of technicians — some praised by name, others unnamed. Ask who will be on your job.
- Their service area spans Phoenix, Scottsdale, Mesa, Chandler, Gilbert, Glendale, Tempe, Peoria, Goodyear, Sun City, and even Prescott Valley. That is a wide geographic spread, so confirm response time for your specific location.
- The website is heavy on national brand language ("65 years of experience," "800+ locations") which describes the franchise system, not this specific location's track record.