Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Phoenix-area homeowners dealing with water damage that has turned into a mold problem, where having plumbing repair and remediation under one roof means one call instead of two contractors.
Best for
- Phoenix metro homeowners who need water damage cleanup and mold remediation handled by the same company that fixes the plumbing leak causing the problem.
- After-hours emergencies where a pipe burst or monsoon flooding requires same-day water extraction and drying before mold takes hold.
- Commercial property managers across the Valley who need a single vendor for plumbing, water damage, and mold work with insurance documentation included.
- Homeowners who want their insurance carrier billed directly, since Roto-Rooter documents losses and coordinates with adjusters.
About this company
Roto-Rooter in Phoenix is a national franchise location headquartered at 3230 E Washington St, managed by Michael Alvarado. Plumbing and drain cleaning are the core business. Mold remediation and water damage restoration run as a secondary division, staffed separately from the plumbing crews.
The water damage side handles extraction, structural drying, and mold remediation using IICRC-standard processes. The company's mold page references HEPA vacuums, air scrubbers, dehumidification, and antimicrobial treatments. The meaningful differentiator is that plumbing repair and water damage work happen under one company, so a burst pipe and the resulting mold job do not require two separate contractors.
The Phoenix branch covers Maricopa and Pinal counties, listing over 60 cities from Scottsdale and Tempe to Casa Grande and Wickenburg. They operate 24/7 year-round with no extra charge for nights, weekends, or holidays. Financing is available through Synchrony Bank. The national brand has been operating since 1935, and the Phoenix location holds Arizona ROC licenses ROC326496 and ROC326497.
4.9 stars across 1,381 Google reviews is exceptionally high for a company of this volume. Most of the recent praise centers on a single technician, Mason, who appears in the majority of 5-star reviews from the past several months.
Services
Service area
Headquartered at 3230 E Washington St, Suite 101, Phoenix, AZ 85034. Serves Maricopa and Pinal counties, listing over 60 cities including Phoenix, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Surprise, Goodyear, Buckeye, Casa Grande, and Wickenburg. That range stretches roughly 100 miles from the headquarters, so confirm response times for outlying locations.
Review consensus
Mason dominates the positive reviews. Reviewers describe him as punctual, communicative, and thorough across drain cleaning, sewer inspections, and general plumbing. He shows up on time, explains what he finds, cleans up after himself, and has helped customers in locations from central Phoenix to Rio Verde and Tonopah. Maria Sanchez credited Mason and his general manager with saving her from an $18,000 scam by another company. The water mitigation team also drew praise from Sean Hanlon, who called them great despite administrative problems afterward. Kyel and Cameron received a positive mention for faucet installation work.
18 found across 1381 total reviews at 4.9★. Upselling and inflated quotes are the dominant complaint. Jeff Beckham appears in multiple negatives. Arizona girl described Jeff pushing a front-yard excavation for a clog that a technician solved by snaking a toilet. Philip Tirone named Jeff Beckham and Tim Jones on a $59,000 water line quote that another plumber resolved for $2,000. Kelly McNamara described a water remediation salesperson who exaggerated problems from a minor kitchen leak and pushed an insurance claim. Jenny Duran lost $8,000 on a pipe coating job that failed and left recurring backups. Angelica Casas reported broken sink and cabinets with no follow-up. Brittany Kimura needed three technicians before anyone diagnosed an obvious leak, then paid $700 for a sloppy repair. On the administrative side, Sean Hanlon received no invoice for five months, then got a collections threat from Andrew F. Multiple reviewers who followed the owner response instructions to email Pat Swanson report getting no reply.
The negative reviews split cleanly along a fault line between field technicians and the sales/administrative layer. Plumbing technicians, especially Mason, receive consistent praise. The complaints cluster around a separate group: water remediation salespeople who push insurance claims and inflate scope, supervisors like Jeff who upsell major work before diagnosing the actual problem, and an administrative team that goes silent after the job is done. This is a structural pattern common in large franchise operations where the people doing the work are good but the business processes around quoting and follow-up are not. Owner responses reinforce this: nearly all 18 negatives received a reply, but every reply is a template directing the customer to the same email address, and multiple reviewers confirm that email goes unanswered.
Mason (plumbing technician — overwhelmingly positive, named in 20+ reviews). Jeff Beckham (supervisor/sales — negative, named in upselling complaints by Arizona girl and Philip Tirone). Tim Jones (technician — negative, named alongside Jeff Beckham in the $59,000 quote). Andrew F. (administrative — negative, threatened collections after five months of no invoicing). Kyel (plumber — positive, faucet installation). Cameron (plumber assistant — positive, worked with Kyel). Pat Swanson (Customer Satisfaction Manager — named in all owner responses). Michael Alvarado (branch manager — listed on website). Matt (technician — positive, praised by Aleta J. for politeness and cleanup).
Ask for Mason by name for plumbing and drain work. For water damage or mold remediation, get a written scope of work before authorizing anything, and get a second opinion on any quote over a few thousand dollars. The field technicians earn the 4.9-star rating. The sales and administrative side is where problems start.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. A company that finds the mold problem and then sells you the fix has a financial incentive to find problems. Consider getting an independent inspection before committing to remediation work.
- Multiple 1-star reviews describe inflated repair quotes that other companies later completed for a fraction of the price. Philip Tirone was quoted $59,000 for a water line repair that another plumber fixed for $2,000. Julia Hopper was quoted $13,000-$18,000 for sewer work completed elsewhere for $6,500. Get a second quote on any job over a few thousand dollars.
- The water remediation sales team operates differently from the plumbing technicians. Several reviewers praised the plumber who arrived but were frustrated by a separate remediation salesperson who pushed insurance claims or exaggerated damage.
- Owner responses to negative reviews follow a near-identical template directing customers to email Pat Swanson. Multiple reviewers report that following up on that email produced no response. The 94% response rate looks attentive but the responses do not engage with specifics.
- Service area claims span over 60 cities across two counties, from Wickenburg to Casa Grande. Confirm response time for locations far from the E Washington St headquarters.