Provider profile
Rocky Mountain Restoration
Provider snapshot
What this listing says
Phoenix metro homeowners dealing with water damage who need same-day emergency response and direct insurance billing from a multi-location restoration company.
Best for
- Phoenix, Mesa, Gilbert, Scottsdale, or Chandler homeowners who need emergency water or mold restoration with same-day response.
- Property owners who want their restoration company to handle insurance claims and billing directly rather than managing it themselves.
- Commercial building managers needing a company that handles mold, water, fire, and biohazard across the Phoenix metro area from multiple office locations.
- Homeowners who discover mold after a water event and want the water damage and mold work handled by one company rather than coordinating two contractors.
- Condo or multi-unit property owners dealing with water damage that crosses between units.
About this company
Rocky Mountain Restoration is a multi-location restoration company headquartered in Phoenix, with additional offices in Mesa, Peoria, and Prescott Valley. Their primary business is water damage restoration, but they also handle mold remediation, fire and smoke damage, and trauma/biohazard cleanup for both residential and commercial properties.
Their mold process involves containment of the affected area, HEPA filtration and vacuuming, removal of damaged building materials, and third-party clearance testing to confirm the work is done. They use chemical sealants after remediation to prevent regrowth. They also handle the water damage that typically causes mold in the first place, which means they can address both the source and the result in a single engagement. They bill insurance companies directly and offer financing.
The company holds three Arizona ROC contractor licenses (ROC296336, ROC297185, ROC358866), is IICRC-accredited, Lead Safe-designated, and Clean Trust-recognized. They have been featured on several Phoenix-area TV stations and were ranked in Ranking Arizona's Top 10 for their category.
4.9 stars across 631 Google reviews is an unusually strong rating at that volume. Most restoration companies with hundreds of reviews settle around 4.5-4.7 because the nature of the work — insurance claims, unexpected costs, multi-week timelines — generates friction even when the actual restoration is solid.
Services
Service area
Headquartered in Phoenix, AZ with offices in Mesa, Peoria, and Prescott Valley. They service the Phoenix metro area including Scottsdale, Chandler, Gilbert, Tempe, Mesa, Glendale, Peoria, Surprise, Queen Creek, San Tan Valley, Apache Junction, Goodyear, Avondale, Buckeye, Maricopa, Casa Grande, Fountain Hills, Paradise Valley, and Prescott. The coverage area is broad — spanning from Casa Grande to Prescott — so confirm response times for locations far from their four offices.
Review consensus
Daniel Jaime is by far the most frequently named employee, appearing in at least 8 positive reviews. Reviewers consistently describe him as communicative, knowledgeable, and willing to go above and beyond — including acting as a liaison with other contractors and hand-delivering documentation to elderly clients' parents. Erin Sanchez, Darius, Corbin, Justin B, Christian Galish, Hugo C., Patrick, Roger, Niko, Marcus, Rulon, Dominic, Austin, Josh, and Eric also receive individual praise. The most common themes are fast response times (often same-day or within the hour), respectful treatment of the home, clear explanations of the process, and daily check-ins during drying. Several reviewers are repeat customers.
8 found across 631 total reviews at 4.9★. Billing disputes dominate the negatives. Five of the seven 1-star reviews describe charges that far exceeded what was quoted or what insurance would cover. One reviewer was verbally quoted $10K-$20K and billed $31K. Another was charged $3,000 for fans running for 48 hours with no other work performed. A third reports nearly $4,000 in charges insurance refused to pay, calling them duplicates. A fourth was initially told insurance would cover everything, then received a $2,000 bill months later when the insurer refused to pay for work it deemed unnecessary. A fifth reviewer was charged $1,100 for what she describes as two hours of actual work billed as ten hours. One complaint about blocking a neighbor's driveway is a one-off. One reviewer reports incomplete demo work — tile left under the toilet and dishwasher — that the next contractor had to fix. The 2-star review describes strong initial service but a total communication breakdown once the drying phase ended and repairs were supposed to begin.
The billing complaints share a structural pattern: the company arrives quickly (often via plumber referral), begins work before the homeowner fully understands the cost, then bills at rates insurance companies push back on — leaving the homeowner responsible for the gap. Owner responses are almost entirely template-based and do not engage with billing specifics. One response to a 1-star billing complaint was accidentally a copy-paste of a thank-you to a positive reviewer, mentioning specific employees who had nothing to do with the complaint. This suggests the responses are managed as reputation maintenance rather than genuine engagement with customer concerns.
Daniel Jaime (crew chief/technician — strongly positive, named in 8+ reviews). Erin Sanchez (technician — positive). Darius (technician — positive). Corbin (crew chief — positive). Justin B (technician — positive). Justin R (technician — positive). Christian Galish (technician — positive). Hugo C. (project director — positive). Patrick (estimator — positive). Roger (technician — positive). Niko (technician — positive). Marcus (technician — positive). Dominic (technician — positive). Austin (technician — positive). Josh (technician — positive). Eric (technician — positive). Jacobee/Jacoby (technician — positive). Rulon (technician — positive). Juan (technician — positive). Miguel (technician — positive). Mike (assessor — positive).
Rocky Mountain Restoration has earned strong marks for fast emergency response and a deep bench of well-regarded field technicians, with Daniel Jaime standing out as a clear strength. The risk is on the billing side: get a written, line-itemized estimate before authorizing any work, confirm the scope with your insurance adjuster before demo begins, and do not rely on verbal assurances that insurance will cover everything. If you manage the cost conversation upfront, the actual restoration work is well-reviewed.
Keep in mind
- Rocky Mountain does both mold testing and mold remediation. This is a conflict of interest — the same company that identifies the problem profits from fixing it. Their website says they use third-party clearance testing to confirm the work, but ask who performs the initial assessment and whether you can bring in your own independent tester before remediation begins.
- Billing disputes are the dominant complaint in recent negative reviews. Multiple reviewers report final charges significantly exceeding verbal quotes, with insurance companies finding their pricing above industry standards. Get written estimates with line-item detail before any work starts, and confirm with your insurer that the scope is covered.
- Several reviewers report being referred by their plumber and later feeling locked into services they did not fully consent to. One reviewer described being pressured to file an insurance claim for work that did not warrant one. Make sure you understand the full scope and cost before signing any authorization.
- The repair phase after initial mitigation is a reported weak spot. At least one reviewer described strong communication during demo and drying, then radio silence when it came time for reconstruction. Clarify upfront who handles repairs and what the timeline looks like.
- Their owner responses to negative reviews follow a template pattern — polite but rarely engage with the specific complaint. One response to a 1-star billing complaint was a copy-paste of a positive review thank-you, mentioning staff names from an unrelated job.