Provider profile
Restore Master
Provider snapshot
What this listing says
Phoenix Valley homeowners and commercial properties dealing with water damage emergencies where same-day response and in-house construction repair matter, backed by 12 years of owner-operated service.
Best for
- Phoenix Valley homeowners facing a water emergency who need someone on-site within hours, not days
- Insurance-claim jobs where you want one contractor handling mitigation, environmental remediation, and reconstruction without juggling multiple companies
- Commercial property managers who need after-hours restoration crews that can work around business operations
- Homes with both water damage and potential asbestos, since Restore Master handles abatement in-house rather than subcontracting
- Homeowners who want to finance restoration costs through a third-party lender rather than paying out of pocket upfront
About this company
Restore Master is a Phoenix-based restoration company owned by Dan Marks and Nasur Curi, operating out of a facility on E Roeser Rd. Their primary identity is water damage restoration, but they handle the full cycle: mitigation, mold remediation, fire cleanup, asbestos abatement, and construction repair under one roof. They hold Arizona ROC# 313145 as a general contractor, which means they can take a water loss from emergency extraction through drywall replacement and repainting without subcontracting.
What stands out is the scope. Most restoration companies in Phoenix either do mitigation or construction. Restore Master does both, plus asbestos work and content pack-out services with an inventory tracking system. They claim under-2-hour emergency response and operate 24/7 with a live answering service. They also offer commercial emergency planning for businesses that want a disaster response partner on retainer. Financing is available through Hearth.
Dan and Nasur founded the company in 2014 and remain hands-on. Nasur shows up for inspections and estimates, often responding to calls himself. The company is IICRC-firm-designated, EPA Lead-Safe (NAT-F181528-2), A+ rated with the BBB, and an accredited affiliate partner with the Arizona Association of Community Managers. They work directly with insurance carriers and say they can walk customers through the claims process.
4.9 stars across 185 Google reviews is strong for a restoration company. The volume and consistency suggest most customers have good experiences, particularly with the field crews. The negative reviews cluster around communication and follow-through after the initial emergency response, not around the quality of the hands-on work itself.
Services
Service area
Restore Master is headquartered in Phoenix, AZ at 3620 E Roeser Rd. They serve the entire Phoenix Valley including Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Surprise, Paradise Valley, Cave Creek, Fountain Hills, Ahwatukee, Queen Creek, San Tan Valley, Buckeye, Goodyear, Avondale, and Sun City, among others. They also list outlying areas like Casa Grande, Maricopa, Black Canyon City, and Coolidge, which are 40-60+ miles from their base. Confirm response times for locations outside the core metro.
Review consensus
Bob Maloku (Bashkim) is the most frequently named employee, praised across a dozen or more reviews for fast arrival times, hands-on work, and clear explanations of next steps. Nasur Curi also appears frequently, with reviewers noting he answers calls personally, shows up for inspections himself, and has given honest assessments that saved customers money. Carlos H and Agron draw praise as a team for walking homeowners through each step of the mitigation process. Al Bytyqi is recognized for full inspections and responsive service. Haley receives credit for guiding customers through insurance claims. Greg is praised for duct cleaning and fast turnaround on large commercial jobs. The consistent theme across positive reviews is speed: the crew arrives fast, starts work immediately, and communicates well during the active mitigation phase.
5 found across 185 total reviews at 4.9★. Kyleigh Borges described a commercial lobby repair that stretched from one week to two months, with repeated no-shows, unreturned calls, and scope confusion about whether leak repair was included. Dan Marks responded acknowledging communication gaps. Joe Tyrrell said owner Nasur Curi accused him and his wife of causing counter damage during a dishwasher reinstall and was dismissive about driving to their home. The other co-owner responded but did not address the specific accusation. Rhonda Heinl initially left a positive review for Bob Maloku's fast flood response, then revised it to 1 star after the company lost an expensive oriental rug during content removal and billed insurance $10K. The owner response did not acknowledge the missing rug. Brea B reported that the crew found black mold, sprayed it with thyme oil, and directed a fan at it without any containment, potentially spreading contamination through the home. She also disclosed that after posting her review, the owner contacted her and offered to waive her balance if she removed it. Karen Lynden said the mold removal itself went fine, but Dan was rude during the construction estimate, calling her concerns petty.
The negative reviews share a structural pattern: Restore Master's field crews earn high marks for fast, capable emergency work, but the office-to-field handoff breaks down during the slower construction and follow-up phases. Three of the five complaints describe strong initial contact that deteriorated into missed callbacks and rescheduled visits. The owners respond to 100% of negative reviews, and the responses are personalized rather than templated. However, several responses dispute the customer's version of events rather than simply acknowledging the problem, which weakens their effectiveness as reputation signals.
Bob Maloku / Bashkim (lead technician / mitigator — strongly positive across many reviews). Nasur Curi (co-owner — mostly positive for inspections and responsiveness; negative in one review for confrontational behavior). Dan Marks (co-owner — positive in some reviews; negative in two for rudeness and communication gaps). Carlos H (technician — positive for explanations and hands-on work). Agron (technician — positive, often paired with Carlos or Bob). Al Bytyqi (technician — positive for inspections and crew leadership). Arbnor (technician — positive). AB (technician — positive). Greg (technician — positive for duct cleaning and commercial work). Caleb (technician — positive for after-hours ceiling repair). Steve (project manager — positive for communication). Chad (technician — positive). Haley (office/claims coordinator — positive for insurance guidance). Shelby (office staff — positive). Amber (office staff — positive). Joe (technician/estimator — positive for mold inspections with thermal scanner).
Restore Master's field crews, especially Bob Maloku, deliver fast and capable emergency work that earns genuine loyalty. The risk sits in what happens after the fans come down: follow-up communication, construction estimates, and content tracking have all caused problems. Ask for Bob or Carlos by name if you can, get a written project timeline with specific callback dates, and hire an independent mold inspector before approving any remediation scope.
Keep in mind
- Restore Master does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider hiring an independent mold inspector to confirm their findings before authorizing remediation work.
- Several reviewers describe strong first contact followed by weeks of silence. The company gets busy during monsoon season, and follow-up communication has slipped for multiple customers. Get a written timeline with milestone dates before signing.
- One reviewer reported that Restore Master offered to waive her remaining balance in exchange for removing a negative Google review. That offer raises questions about how many favorable reviews reflect genuine satisfaction versus negotiated outcomes.
- Owner Nasur Curi was described by one reviewer as confrontational during a damage dispute, and co-owner Dan Marks was called rude by another customer during a construction estimate. If you sense friction, ask to work with a different project manager.
- The service area lists 35+ cities from Black Canyon City to Casa Grande. That is a wide radius from their Phoenix headquarters. Confirm response times for locations on the outer edges.