Provider profile
PuroClean of West Phoenix
Provider snapshot
What this listing says
West Phoenix homeowners facing water damage or mold from pipe bursts and leaks, where Mero and the field crew respond after hours and check in daily until drying is finished.
Best for
- West Phoenix and Glendale homeowners dealing with water leaks that need same-day emergency response, especially after hours
- Property owners who want a restoration company that handles the insurance claim documentation and works directly with adjusters
About this company
PuroClean of West Phoenix is a franchise location of the national PuroClean brand, based at 3334 W Wilshire Dr in Phoenix, Arizona. Owner Bonnie Lanyon runs the operation, which covers water damage mitigation, fire and smoke damage restoration, mold remediation, and biohazard cleanup for residential and commercial properties.
On the mold side, they describe a three-step process: inspection and scoping, containment with HEPA air filtration under negative air pressure, and removal using EPA-registered disinfectants followed by HEPA vacuuming. Their mold page recommends post-remediation clearance testing by a Certified Industrial Hygienist, which signals they understand independent verification. The website shows IICRC certification and EPA Lead-Safe certification. They use thermal imaging, moisture meters, and dehumidification equipment for water damage work.
Services
Service area
Headquartered in Phoenix, Arizona at 3334 W Wilshire Dr. The website lists Glendale and Phoenix as service areas. Blog posts reference service in Laveen and Central City neighborhoods of Phoenix.
Review consensus
Mero (also spelled Maro by some reviewers) is the most frequently named staff member. Six reviewers mention him by name, praising his daily check-in visits, after-hours response, and respectful demeanor. Deb Benally credits Mero and Shaun with removing water damage and developing mold from her house. Shaun (also spelled Shawn) appears in five reviews for communication, efficiency, and reassurance during stressful flooding situations. Roemaro (also spelled Roemaro Whiesgip) gets praised by three reviewers for attention to detail, sending daily photos and reports, and prompt New Year's Eve response. Eric appears once as a manager who explained the insurance and restoration process. Jacob appears once alongside Maro for handling multi-floor flood damage. Reviewers consistently praise fast after-hours response, daily monitoring visits, and willingness to answer questions at any time of day.
2 found across 25 total reviews at 4.7★. 2 found across 25 total reviews at 4.7 stars. Brian Boettcher (1 star, August 2025, Local Guide with 43 reviews) describes a late-night emergency visit where he signed electronic authorizations on a technician's phone without understanding what he was agreeing to financially. He was not told costs upfront. After equipment ran for several days, he received an estimate for additional work and was pressured by a supervisor to pay immediately. When he said he had no money, equipment was removed and he later received a lien threat. The owner responded acknowledging the stress and confirmed a payment plan was arranged. Veronica R Ojeda (2 stars, August 2025, Local Guide with 138 reviews) reports drying equipment ran for 4 days with no improvement in moisture readings. She questions whether the claim was legitimate given she ended up owing her deductible for work that produced unchanged results. The owner responded citing industry standards and confirming the claim amount fell below her deductible.
Both negative reviews appeared in the same month (August 2025) and both involve disputes over costs and equipment usage duration. This suggests the company may not be communicating pricing and expected timelines clearly during the initial emergency response. The owner responded to both complaints within two weeks, showing active reputation management, and the responses engage with specifics rather than using templates. One response confirmed a payment plan was set up; the other explained why the deductible applied.
Mero/Maro (technician — positive, praised by 6 reviewers for daily visits, after-hours response, and attention to detail). Shaun/Shawn (technician — positive, praised by 5 reviewers for communication, efficiency, and reassurance). Roemaro/Roemaro Whiesgip (technician — positive, praised by 3 reviewers for professionalism, daily reports with photos, and prompt response). Eric (manager — positive, praised for explaining insurance process). Jacob (technician — positive, praised for handling multi-floor flood damage). Bonnie Lanyon (owner — mentioned on website, not in reviews).
Ask for Mero or Shaun if you need after-hours water damage response. Before signing anything during an emergency visit, ask for a written breakdown of what you are authorizing and what it will cost. Get an independent mold test before agreeing to remediation. Request daily moisture readings in writing if drying equipment is placed in your home, and ask upfront when they expect to remove it.
Keep in mind
- PuroClean of West Phoenix does both mold testing and mold remediation. This creates a conflict of interest: the company that identifies your mold problem also profits from fixing it. Get an independent mold assessment before committing to remediation work.
- One detailed 1-star review describes being asked to sign electronic documents on a phone during a late-night emergency without clear explanation of costs. The reviewer received a bill and lien threat before understanding what the authorization covered. The owner responded and arranged a payment plan, but the complaint raises a real question about how financial disclosures happen during emergency calls.
- A 2-star reviewer questioned whether equipment needed to run for 4 days when moisture readings did not change. The owner's response cited industry standards and noted the claim fell below the insurance deductible. If drying equipment is placed in your home, ask for daily moisture readings and a clear explanation of when they will stop.
- PuroClean is a national franchise. Your experience depends on this local team, not the brand. This location lists only Glendale and Phoenix as service areas.