Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Phoenix-area homeowners with insurance claims from water or storm damage who also need mold work handled by the same national restoration company.
Best for
- Phoenix, Scottsdale, Glendale, and East Valley homeowners dealing with water damage that has led to mold growth and need one company to handle both.
- Insurance claim situations where you want a contractor experienced in working directly with adjusters and documenting damage for coverage.
- Commercial property managers needing a restoration company with national scale and catastrophe response capability.
- Homeowners who want an employee-owned company where crew members have a financial stake in the quality of their work.
About this company
Jenkins Restorations is a national, employee-owned restoration company that opened its Phoenix office in 2021. Headquartered in Chantilly, Virginia, they operate 24 locations across the country. Mold work runs through a subsidiary called Jenkins Environmental Services. Their primary identity is insurance restoration — water, fire, and storm damage — with mold remediation as one piece of a larger service menu.
On the mold side, their website describes HEPA vacuuming, antimicrobial treatments, containment with negative air pressure, dehumidification, hydroxyl generators for odor removal, and abrasive cleaning methods like soda blasting and dry ice blasting. They also mention air scrubbers and moisture meters, infrared cameras, and hygrometers for assessment. Jenkins does both mold testing and remediation, which creates a conflict of interest worth noting.
The company was founded in 1975 in McLean, Virginia by Mr. Jenkins and his two sons, Warren and Russ. They started building churches and schools before shifting to insurance restoration in the 1980s. In 2020, Jenkins converted to an Employee Stock Ownership Plan, making every employee a stakeholder. The company describes itself as faith-based with a "servant's heart" mission.
A 4.9-star rating across 160 Google reviews is unusually strong. Most of those reviews describe water damage restoration — the bread and butter — rather than mold-specific work. Only one reviewer (Melissa Gibson) specifically mentions a mold job, praising Edgar for his handling of it. The high rating reflects consistent execution on insurance restoration projects, with reviewers regularly naming individual team members.
Services
Service area
Jenkins Restorations Phoenix is headquartered at 21420 N 15th Ln, Suite 114, Phoenix, AZ 85027. Their website lists service areas including Glendale, Scottsdale, Peoria, Tempe, Gilbert, Mesa, and Chandler. As a national company with 24 locations, they also deploy teams for large-scale disaster response beyond their local footprint.
Review consensus
Reviewers consistently name individual crew members. Eriq stands out as a project manager praised across at least six reviews for communication, responsiveness, and following through on commitments. Alex Altman gets similar praise as a project manager who responds quickly and keeps homeowners informed. Josh Abeyta appears frequently in mitigation reviews, often paired with Tyler, Brian, or Phil — reviewers describe fast response times (often within 2 hours of a call) and clear explanations of the process. David and Isabel are named together in multiple mitigation reviews for being fast and efficient. Mike earns praise as a superintendent who works directly with insurance adjusters. Edgar is the only staff member specifically named in a mold remediation review, praised for putting the homeowner at ease. Multiple reviewers highlight the company's insurance coordination — Blake Spanko in particular is noted for persistence in working with insurance companies on behalf of clients.
2 found across 160 total reviews at 4.9★. One 1-star review from Lynn satterwaite (November 2025) has no text — impossible to assess. One 3-star review from Greg Brown (May 2026), a Local Guide with 43 reviews, describes a pipe leak dry-out where the crew did good work but the final bill came in 40% higher than the estimate with no reasonable explanation. Neither review received an owner response.
The billing complaint from a credible Local Guide reviewer is a one-off in the data, but the company's 0% owner response rate on recent negatives means there is no counterpoint to evaluate. For a company this size with an active online presence, the absence of responses to negative reviews stands out — it suggests either a local office gap in reputation management or a deliberate policy of not engaging publicly with complaints.
Eriq (project manager — positive, praised in 6+ reviews for communication and reliability). Alex Altman (project manager — positive, praised for fast response and keeping homeowners informed). Josh Abeyta (mitigation — positive, praised for professionalism and hands-on work). David (mitigation — positive, praised for speed and efficiency). Isabel/Isabella (mitigation — positive, praised alongside David in multiple reviews). Tyler (mitigation — positive, praised for clear communication and thoroughness). Mike/Michael S. (superintendent — positive, praised for working with insurance and attention to detail). Blake Spanko (project coordinator — positive, praised for persistence with insurance companies). Mario Geyer (project manager — positive, praised for availability and responsiveness). Phil/Phillip (mitigation — positive). Brian (mitigation — positive). Jim Green (project manager — positive). Juan (mitigation — positive). Seth (mitigation — positive). Justin (mitigation — positive). Edgar (mold remediation — positive, only staff named in a mold-specific review). Obediah (mitigation — positive). Miguel (deconstruction — positive). Bryant (mitigation — positive). Scott (unspecified — positive).
Jenkins runs a tight insurance restoration operation in Phoenix with a deep bench of named, praised crew members. Ask for Eriq or Alex as your project manager if your job involves insurance coordination, and request Edgar if your project is specifically mold. Get your mold testing done independently, and make sure your estimate includes clear language about what triggers a price increase — the one substantive complaint in the data is about a bill that grew 40% without explanation.
Keep in mind
- Jenkins does both mold testing and mold remediation. That is a conflict of interest — the same company that tells you how bad the problem is also profits from fixing it. Get an independent test before committing to their remediation scope.
- One Local Guide reviewer reported a final bill 40% higher than the original estimate with no explanation given. Ask for a written estimate with clear terms about what would trigger cost increases.
- Mold remediation is not their primary focus — this is a large restoration company where mold is one service among many. If you need a mold-only specialist, this may not be the right fit.
- The owner has not responded to either of the two recent negative reviews (0% response rate on negatives). That silence is worth noting when evaluating how they handle disputes.
- Phoenix is one of 24 offices. Local crew availability and consistency may vary compared to a locally owned operation.