Provider profile
Five Star Restoration
Provider snapshot
What this listing says
Greater Tacoma homeowners dealing with water damage or crawl space mold who want one crew handling emergency response, remediation, insurance documentation, and rebuild under a single point of contact.
Best for
- Tacoma-area homeowners with water damage or crawl space mold who want emergency response, remediation, and rebuild handled by one company.
- Insurance claim situations where you need a restoration company that documents damage and communicates directly with your adjuster from day one.
- Crawl space mold problems in the Puget Sound climate, where persistent moisture and poor ventilation create conditions that need both remediation and encapsulation.
- Homeowners who want a single point of contact from emergency through final repair rather than coordinating multiple contractors.
About this company
Five Star Restoration is a nationwide restoration company with a local office serving the greater Tacoma area, including Lakewood, Puyallup, Federal Way, Gig Harbor, and surrounding cities. Their Tacoma operation is led by Devin, who appears in the majority of the location's Google reviews. They handle water damage, fire and smoke damage, mold remediation, storm damage, and full reconstruction. They are a restoration company first — mold is one of several service lines, not their sole focus.
On the mold side, their website describes a full-service approach: air and surface sampling sent to an independent lab, containment with negative air pressure, HEPA vacuuming, antimicrobial treatment, and post-remediation clearance testing. They also offer crawl space encapsulation after mold treatment. The fact that they do both mold testing and mold remediation in-house is worth understanding before you hire them — more on that below.
Five Star operates across 18+ cities nationwide, from Atlanta to San Diego. The Tacoma office claims a 45-minute response time and says crews are staged locally rather than dispatched from Seattle. The company claims 15+ years in the restoration industry and follows IICRC mold remediation standards. They work directly with insurance carriers on documentation and adjuster communication.
A perfect 5.0 stars across 56 Google reviews is unusual. However, a significant portion of the reviews — roughly 20 posted on April 21 alone, many from single-review accounts — read more like community outreach or event-based reviews than job-specific feedback. The handful of detailed, job-specific reviews describe real water damage and mold remediation work in Puyallup, Federal Way, Gig Harbor, and Lakewood.
Services
Service area
Five Star Restoration's Tacoma office is based in Tacoma, Washington. They list coverage across greater Tacoma including Lakewood, Puyallup, Federal Way, Gig Harbor, Bonney Lake, Auburn, Sumner, Fife, and University Place. The company is a nationwide operation with 18+ offices, so local availability depends on the Tacoma crew specifically.
Review consensus
Devin is the standout name across this location's reviews. Reviewers praise him for communication, reliability, and making the restoration process feel manageable. Shivelle White noted Devin's team completed work ahead of schedule. Leanna Hernandez praised his promptness and described him going above expectations. Tammy Taylor said he explained the situation clearly and kept her updated throughout. Michelle Parton credited Devin and his team for making a bad situation easy. Several reviewers mention fast response to water damage emergencies, and two detailed reviews (Karen B. in Puyallup and Todd S. in Lakewood) describe detailed moisture documentation and insurance coordination.
0 found across 56 total reviews at 5.0★. No 1-star reviews exist in this location's review history. Across 56 total reviews at 5.0 stars, there are zero negative reviews to assess.
The review profile has an unusual shape. Roughly 35 of the 56 reviews were posted in a three-day window (April 21-24, 2026), many from single-review or zero-review accounts, with brief generic praise like "Super nice people" or "Great service." One reviewer mentions free snacks. This pattern is consistent with a community event, job fair, or promotional activation rather than organic post-job reviews. The remaining reviews — from people like Karen B., Todd S., Michelle L., and Robert H. — describe specific restoration jobs with real detail. The 5.0 rating is real in the sense that no one has left a negative review, but the review volume is inflated by non-job-related activity.
Devin/Devon/Deven (technician/team lead — consistently positive across 20+ reviews for communication, reliability, and customer service).
The small number of detailed, job-specific reviews describe solid water damage and mold remediation work with good insurance coordination. Devin appears to be the person running this location and reviewers consistently praise his communication. Ask for Devin by name when you call. Since the review volume is heavily padded by event-style reviews, base your expectations on the handful of detailed accounts rather than the overall count.
Keep in mind
- Five Star does both mold testing and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- A large cluster of reviews — roughly 20 on April 21 alone — come from single-review accounts with generic praise and no job details. One mentions free snacks. The real job-specific reviews are a much smaller subset of the 56 total.
- This is a nationwide franchise-style operation with 18+ locations. Your experience depends on the local Tacoma team, not the national brand. The local crew appears to be led by Devin.
- Their service area claims cover Tacoma through Auburn, Bonney Lake, and Gig Harbor. If you are on the edges of that range, confirm actual response time for your zip code.