Provider profile
Doan Restoration of Arizona
Provider snapshot
What this listing says
Phoenix-area homeowners dealing with mold tied to water damage who want a single crew to handle extraction, drying, and remediation under one roof with 24/7 response.
Best for
- Phoenix, Scottsdale, Tempe, Gilbert, and Glendale homeowners who need mold remediation following water damage — Doan handles both under one contract.
- Spanish-speaking households looking for bilingual restoration crews — multiple reviewers left praise in Spanish, specifically for Samuel.
- Property managers overseeing large portfolios who need a single vendor for ongoing restoration work across Maricopa County.
- Homeowners who need fast turnaround — their heat-assisted drying claims 30 to 50 percent faster completion than conventional methods.
- Anyone needing discreet restoration work — they offer unmarked vehicles and confidential project handling on request.
About this company
Doan Restoration is a locally owned restoration company based in Phoenix with a second office in Tempe. They recently partnered with Quick Restore but continue operating under the Doan name. Their primary identity is water and fire damage restoration, with mold remediation as a core add-on service rather than their sole focus.
What stands out is their heat-assisted drying system, which they say cuts standard drying times by 30 to 50 percent. They claim 97 percent water extraction with industrial-grade equipment. For mold work, they use HEPA air scrubbers and EPA-registered disinfectants. They also offer discreet service — unmarked vehicles on request — which is unusual for a restoration company. They hold IICRC credentials in both water remediation and mold remediation, and carry four times the insurance coverage typical of restoration companies.
Doan serves both residential and commercial properties across Maricopa County. They emphasize community roots and mention hiring veterans. They bill insurance carriers directly using standardized pricing, which simplifies the claims process for homeowners.
A 4.9-star rating across 502 Google reviews is unusually strong for a restoration company at that volume. Only one review dipped below 4 stars in the last 18 months. That kind of consistency at scale suggests tight operational control.
Services
Service area
Headquartered in Phoenix, AZ with a second office in Tempe. They serve Phoenix, Scottsdale, Gilbert, Glendale, Tempe, and surrounding areas across Maricopa County.
Review consensus
Samuel is the most frequently named technician, praised across at least eight reviews — many in Spanish — for being attentive, punctual, and hardworking. Jose draws praise for fast response times, honesty about pricing, and treating homes with care. Ricardo and Ricardo Mendoza are praised for going above and beyond, with one reviewer (Amanda Dickinson, a Local Guide with 35 reviews) noting he explained every step during a mold removal job. Spencer and Scott are mentioned together multiple times as a strong demo team. Jeff is highlighted by a property manager overseeing 735 units as someone who goes above and beyond. Reviewers consistently mention fast response, clear communication, and crews who explain the process as they go.
1 found across 502 total reviews at 4.9★. The single recent complaint comes from Nathan Terepocki, a Local Guide with 204 reviews, who gave 3 stars. He said crews cut two or more inches deep into wall studs from both sides when removing half-inch drywall. He found this during a later check and flagged it as carelessness with cutting tools. He noted the crew was friendly but the structural damage to his studs was unacceptable. The owner did not respond to this review.
With only one complaint below 4 stars in 18 months across 502 reviews, there is no negative pattern to identify. The positive pattern is notable: this company generates clusters of reviews from the same time period mentioning the same technician, which suggests individual crew members are consistently delivering strong experiences. The Spanish-language reviews all center on Samuel, suggesting he serves a distinct customer segment well.
Samuel (technician — praised repeatedly in both English and Spanish for attentiveness, punctuality, and quality work). Jose (technician — praised for fast response, honesty, transparency on costs, and treating homes with respect). Ricardo / Ricardo Mendoza (technician — praised for going above and beyond, detailed explanations during mold work). Spencer (technician — praised alongside Scott for demo work, responsiveness). Scott (technician — praised for patience, politeness, and walking customers through the process). Jeff (account manager or liaison — praised by a property manager for going above and beyond on a 735-unit portfolio). Wes / Wess (crew lead — praised for on-time, on-budget project completion). Steven (technician — praised for quick response and answering questions). Jordan (technician — praised alongside Steven for quick response). Sammy (technician — praised alongside Spencer and Scott for professionalism).
At 4.9 stars across 502 reviews with only one complaint in the last 18 months, Doan has an unusually clean track record. Ask for Samuel, Jose, or Ricardo by name if you can — they generate the most specific praise. The one legitimate concern is crew care during demo work, so ask upfront how they protect structural framing when removing drywall.
Keep in mind
- Doan does both mold testing and mold remediation. That means the same company telling you the mold is there is also the one billing you to remove it. Consider getting an independent mold inspection before committing to their remediation scope.
- This is primarily a water and fire damage restoration company. Mold remediation is one of several services, not their sole specialty. If your mold problem is unrelated to water damage, ask how many standalone mold jobs they handle per month.
- They recently partnered with Quick Restore, and the contact email now goes to info@quickrestore.com. Ask whether your project will be staffed by the same local Doan crews or by Quick Restore personnel.
- The owner did not respond to the one negative review in the last 18 months. That is a small sample, but zero percent response rate on complaints is worth noting.
- Their service area covers all of Maricopa County. Confirm response times for locations further from their Phoenix and Tempe offices.