Provider profile
1-800 Water Damage of Phoenix
Provider snapshot
What this listing says
Phoenix homeowners dealing with water damage that has led to mold, where the same BELFOR-backed franchise crew handles both drying and remediation under one roof.
Best for
- Phoenix-area homeowners who need water damage dried out and any resulting mold handled by one crew.
- Buyers who want an owner-operator they can reach directly — Tom Hodges fields calls and shows up on jobs.
- After-hours emergencies like burst pipes or water heater failures, where response time under 90 minutes matters.
- Property managers and contractors looking for a restoration partner they can refer clients to repeatedly.
About this company
1-800 Water Damage of Phoenix is a locally owned franchise on North Cave Creek Road, backed by BELFOR, the global property restoration group. Their primary work is water damage restoration, but they also handle mold remediation, fire and smoke damage, sewage cleanup, and odor removal. They serve both residential and commercial properties across the Phoenix metro area.
Their mold work follows S520 guidelines. They handle the full chain from water extraction through drying, mold removal, and post-remediation testing. The website mentions containment and dehumidification as part of their process. They also do mold inspections, which means the same company that finds mold can sell you the remediation.
Tom Hodges owns and operates this location with Alicia. Multiple reviews describe them as a family-run operation despite the national brand name. Reviewers going back to 2015 consistently mention Tom by name, suggesting stable ownership over many years. Several contractors and property managers refer work to them, which points to a reputation built on repeat relationships rather than one-time jobs.
4.9 stars across 65 Google reviews is unusually high. The volume is moderate, but the near-perfect rating with reviews spanning nearly a decade suggests genuine consistency rather than a burst of solicited reviews.
Services
Service area
Headquartered on North Cave Creek Road in Phoenix, Arizona. Their website lists service area pages for Avondale, Buckeye, North Phoenix, Waddell, Goodyear, El Mirage, Litchfield Park, Youngtown, Bumstead, and Citrus Park. The about page also names Scottsdale, Glendale, Peoria, and Sun City. That covers a wide swath of the west and north Valley — confirm response times for locations far from headquarters.
Review consensus
Tom Hodges draws the most mentions by far, praised for showing up quickly, walking customers through the process, and being honest about whether work is actually needed. Joe Quesada noted that Tom and Alicia assessed his home and told him there was no water damage — no upsell. Kobe is the most-praised field technician, with five reviewers in May 2025 alone calling out his skill and care on water damage and mold jobs. Jordan appears across multiple years of reviews for reliability and clear communication. Cody gets mentioned alongside Jordan for honest work and fair pricing. Response time is the single most repeated strength — reviewers cite arrivals within 20 minutes, 30 minutes, 60 minutes, and 90 minutes across different reviews.
1 found across 65 total reviews at 4.9★. The single recent complaint is about conduct, not workmanship. Teena Nash (a Local Guide with 21 reviews) reported that Tom drove his truck and trailer through a residents-only gate at PebbleCreek instead of using the vendor entrance. She confronted him and says he responded that he does it all the time. Tom's owner response explains that a resident's car opened the gate ahead of him and he followed through, and that GPS sometimes routes them to ungated entrances. The dispute is about community access etiquette, not the quality of restoration work.
The owner responds to the only negative review with a detailed, personalized explanation rather than a template deflection. Across the positive reviews, the same three or four names recur over many years (Tom, Alicia, Jordan, Miguel early on, then Kobe more recently), suggesting low turnover for a restoration company. The cluster of five Kobe-related 5-star reviews all posted on May 29, 2025 may indicate solicited reviews after a project, though the reviewers each describe different details.
Tom Hodges (owner — consistently praised for fast response, honesty, and hands-on involvement). Alicia (co-owner/manager — praised for ethics, walking customers through the insurance process). Jordan (technician — praised across multiple years for reliability and communication). Kobe (technician — heavily praised in 2025 for skill on water damage and mold jobs). Cody (technician — praised for honesty and pricing). Miguel (technician — praised for punctuality and clear explanations). Gage (technician — mentioned positively in ceiling leak repair). Nolan (technician — praised in early review for helpfulness). Tom (negative — cited by one reviewer for bypassing a gated community's vendor entrance).
This is an owner-operated franchise where Tom Hodges stays personally involved in jobs and answers calls himself. Ask for Tom or Kobe by name if your situation involves both water damage and mold. The one complaint is a conduct issue at a gated community, not a workmanship concern, so the core service quality appears solid across a decade of reviews.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem profits from fixing it. Ask whether they will accept a third-party mold test, or request that an independent inspector verify the scope before remediation begins.
- This is a franchise location within the BELFOR network, not a fully independent local company. Franchise standards and pricing structures may differ from what a standalone operator would offer.
- Their website lists a broad service area across the west Valley, including Buckeye, Avondale, and Goodyear. Confirm response times for locations far from their Cave Creek Road headquarters.
- With only 65 reviews over nearly a decade, this is a smaller-volume operation. That can mean more personal attention, but also fewer data points to judge consistency during busy seasons.