Provider profile
Rocky Mountain Restoration
Provider snapshot
What this listing says
West Valley and Phoenix metro homeowners dealing with water damage or mold after plumbing failures, with four office locations and 24/7 emergency response across the Valley.
Best for
- Phoenix metro homeowners who need both water damage restoration and mold remediation handled by one company.
- West Valley residents in Peoria, Surprise, Sun City, or Glendale who want a restoration company with a nearby office rather than one based on the East Valley.
- Commercial property managers needing 24/7 emergency water extraction with same-day response.
- Homeowners who discovered mold after a plumbing leak and need the water damage and mold work coordinated together.
- Prescott Valley or Prescott area residents needing restoration services from a company with a local office.
About this company
Rocky Mountain Restoration is a multi-location restoration company headquartered in Peoria, Arizona, with additional offices in Phoenix, Mesa, and Prescott Valley. Their primary identity is water damage restoration, but they also handle mold remediation, fire and smoke damage, and trauma/biohazard cleanup for both residential and commercial properties.
On the mold side, their website describes a process that includes containment of affected areas, HEPA filtration and vacuuming, removal of affected building materials, and third-party clearance testing after remediation. They use moisture detection equipment and thermal imaging to assess water and mold damage. They also do the underlying water damage work that often causes mold in the first place, which means they can handle the full chain from leak to remediation. They offer financing for restoration work.
The company holds three Arizona ROC contractor licenses and carries IICRC, Clean Trust, and Restoration Industry Association credentials. They have a Lead Safe certification. They were ranked in Ranking Arizona's Top 10 and have been featured on local Phoenix news stations. They operate four offices spread across the Phoenix metro area and into Prescott Valley, claiming service coverage of roughly 25 cities across Maricopa County and beyond.
With a 4.8-star Google rating across 34 reviews, the company earns strong marks. The review volume is still relatively small, but the consistency of praise for named technicians like Juan M., Austin, Dominick, and Darius suggests a culture of individual accountability in the field.
Services
Service area
Headquartered in Peoria, Arizona, with offices in Phoenix, Mesa, and Prescott Valley. They list service coverage across roughly 25 cities in the Phoenix metro area including Surprise, Scottsdale, Chandler, Gilbert, Tempe, Glendale, Goodyear, and Buckeye, plus Prescott and Casa Grande. That is a wide geographic spread covering most of Maricopa County and extending into Yavapai County.
Review consensus
Reviewers consistently name specific technicians and praise their speed, communication, and knowledge. Juan M. and his assistant Alexis appear in three reviews, all highlighting clear communication and efficiency. Austin and Dominick are named together in multiple reviews for going above and beyond, including driving from Prescott for a late-evening call. Darius drew praise for explaining the process to first-time flood victims. Rulon, Roberto, Corbin, Nikolas, Jordan, Juan J., Andrew, and Jacoby each appear in at least one positive review. Same-day or same-evening response is a recurring theme. Several reviewers mention stressful situations where the team took control and walked them through the process.
2 found across 34 total reviews at 4.8★. Summer R. (February 2026) reported that the crew broke a ceiling fan piece during furniture moving, never mentioned it, and then went silent when asked to replace it. She also said appliances were not put back and her messages were left on read. Eric Moran (September 2025) described a sales rep named Logan who promised a temporary sink and good communication during the initial walkthrough, then delivered neither. He reported faulty drying equipment that caused additional flooding, unannounced arrivals, and a refusal to take accountability. Both complaints center on what happens after the initial response rather than the response itself.
The two negatives share a structural theme: the initial response and sales interaction get praise even from unhappy customers, but follow-through on promises and post-job accountability break down. Eric Moran specifically noted a disconnect between what the rep Logan said and what the field crew delivered. This gap between sales promises and field execution is worth watching. Owner responses to both complaints use similar templated language that acknowledges concerns without engaging with the specifics, suggesting a reputation-management approach rather than individual case resolution.
Juan M./Juan Montano (technician -- positive, named in 3 reviews for communication and efficiency). Alexis (technician -- positive, paired with Juan M. in 2 reviews). Austin (technician -- positive, named in 3 reviews for knowledge and going above and beyond). Dominick (technician -- positive, named in 3 reviews, paired with Austin). Nikolas (technician -- positive, named in 2 reviews). Darius (technician -- positive, named in 3 reviews for kindness and knowledge). Roberto (technician -- positive, named in 2 reviews for professionalism). Rulon (technician -- positive, named in 2 reviews for knowledge). Corbin (technician -- positive, named in 1 review). Jordan (technician -- positive, named in 3 reviews for water damage work). Juan J. (technician -- positive, named in 3 reviews for water damage work). Jacoby/Jacobee (technician -- positive, named in 2 reviews). Andrew (technician -- positive, named in 1 review). Roger (technician -- positive, named in 1 review). Logan (sales rep -- negative, named in 1 review for making promises not kept).
The field crews here earn strong individual praise, and the company responds fast to emergencies. Ask for everything in writing before work begins, especially promises about appliance reinstallation, temporary fixtures, and timelines. If your job involves a walkthrough with a sales rep, confirm which commitments the field team will actually honor.
Keep in mind
- They do both mold testing and mold remediation. Their website says they use third-party clearance testing after remediation, which is good, but you should confirm whether the initial mold assessment is done in-house or by an independent party. A company that tests and remediates the same job has a financial incentive to find problems.
- Two recent one-star reviews describe a pattern of poor follow-through after the main work is done: broken items not replaced, appliances not put back, and promises made during the initial walkthrough not kept. The work itself gets praise, but the wrap-up and accountability after the fact drew complaints.
- Their service area claims cover 25+ cities from Casa Grande to Prescott Valley, a span of nearly 150 miles. Response times will vary significantly depending on which office is closest to you.
- Owner responses to negative reviews follow a template pattern. Both responses acknowledge the complaint in general terms but do not address the specific issues raised. This is reputation management, not problem-solving.