Provider profile
Premier Restorations
Provider snapshot
What this listing says
West Valley homeowners in Peoria, Surprise, or Glendale dealing with water damage who want a veteran-owned operation with 60-minute emergency response and direct insurance billing.
Best for
- Homeowners in Peoria, Glendale, Surprise, or the West Valley who need emergency water damage cleanup with same-day response.
- First-time homeowners unfamiliar with the insurance claims process — multiple reviewers describe Chris walking them through every step.
- Property managers needing a reliable restoration vendor — at least one reviewer with 20 years in property management reports using them four times.
- Homeowners who discovered mold during a real estate transaction and need fast turnaround — one reviewer had a mold issue resolved within three days before a home sale.
- Anyone dealing with after-hours or weekend emergencies — reviewers confirm response on Sunday nights and holiday weekends.
About this company
Premier Restorations is a veteran-owned restoration company based in Peoria, Arizona. Owner Chris Cottington started the business with his wife after serving in the U.S. Navy and spending 20 years in finance. They handle water damage, mold remediation, fire and smoke restoration, sewage cleanup, and odor removal across the Phoenix metro area.
The company runs as an IICRC-certified firm with all management and technicians holding individual IICRC certifications. They use FLIR thermal imaging cameras and moisture meters for detection, and offer free moisture inspections and thermal imaging scans. They work directly with insurance companies and will handle or assist with claims filing at no additional charge. They also coordinate with plumbing and general contracting partners to manage a job from emergency response through reconstruction.
Chris answers his own phone and promises a live person on every call. The company operates 24/7 with a stated 60-minute response time. Multiple reviewers confirm same-day or same-hour arrivals, including on weekends and evenings.
4.9 stars across 77 Google reviews is unusually strong. Only one review below 4 stars exists in the recent period, and the owner's response indicates that reviewer may have confused them with a different company of a similar name in Mesa. The volume of reviewers specifically naming Chris and describing personal, hands-on service suggests this is still very much an owner-operated business rather than a crew-dispatch model.
Services
Service area
Headquartered in Peoria, Arizona. They list service area pages for over 24 cities across the Phoenix metro, including Glendale, Surprise, Scottsdale, Phoenix, Chandler, Mesa, Gilbert, Tempe, Goodyear, Buckeye, and Casa Grande. Most reviewers appear to be from the West Valley. Confirm response time for East Valley or outlying locations like Casa Grande and Apache Junction.
Review consensus
Chris is the constant across nearly every review. Reviewers describe him answering his phone personally, arriving the same day (often within an hour), and explaining the insurance process in detail. Several first-time homeowners say he calmed them down and walked them through steps they had no idea how to handle. Tanner is frequently named alongside Chris for field work — multiple reviewers praise him for thoroughness and follow-up calls after the job. Zack appears in a few reviews as part of the field crew. Cami and Phil in the billing department earned a specific shout-out for working with a customer on payment. Reviewers consistently note the team treats homes with care, laying down protective paper and cleaning up after themselves. A property manager with 20 years of experience called them a standout for speed and fair pricing.
1 found across 77 total reviews at 4.9★. (1 found across 77 total reviews at 4.9 stars) A single 3-star review from December 2025 praised the people and office staff but called the pricing outrageously high. The owner responded that the reviewer appears to have confused them with a different company of a similar name in Mesa, Arizona, and asked her to verify. The reviewer has 6 total Google reviews and is not a Local Guide. Given the owner's specific claim of mistaken identity and the absence of any other pricing complaints across 76 other reviews, this reads as a likely mix-up rather than a pattern.
This company operates on an owner-driven model where Chris is personally involved in most jobs. That is the source of the consistently high ratings — customers are getting the owner, not a dispatched crew. The risk is scalability: as volume grows, the personal touch that drives these reviews may thin out. The owner responded to the only negative review with a specific, factual rebuttal rather than a template, which suggests genuine engagement with feedback.
Chris Cottington (owner — overwhelmingly positive across dozens of reviews). Tanner (field technician — positive, praised for thoroughness and follow-up in multiple reviews). Zack/Zach (field technician — positive, named in several reviews). Cami (billing department — positive, praised for working with customer on payment). Phil (billing department — positive, same review as Cami). Mitch (technician — positive, praised for fire recovery work). Scott (technician — positive, praised alongside Mitch for fire recovery).
Ask for Chris by name when you call — he is the reason this company has the rating it does. If your job involves mold, request a separate third-party test before committing to their remediation work. For water damage emergencies in the West Valley, this is a strong option with a track record of fast, personal response.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold profits from fixing it. Ask whether they will accept a third-party mold test or recommend an independent inspector.
- Their service area claims span the entire Phoenix metro — over 24 cities from Casa Grande to Fountain Hills. Confirm response time and availability for locations far from their Peoria base.
- Nearly all reviews describe water damage work. Mold-specific reviews exist but are less common, so the depth of their mold remediation experience is harder to gauge from reviews alone.
- The website is heavy on generic restoration marketing language and light on specifics about mold remediation methods, containment procedures, or post-remediation verification.