Provider profile
RestorePro
Provider snapshot
What this listing says
Northern Arizona homeowners in Payson, Snowflake, Show Low, or Winslow dealing with water damage that has led to mold, where the same crew can handle demolition through rebuild.
Best for
- Homeowners in Payson, Snowflake, Show Low, or Winslow who need mold remediation tied to water damage and want one company from extraction through rebuild.
- Insurance-claim situations where you need a contractor who handles adjuster communication and claims documentation.
- Properties needing asbestos abatement alongside mold or water damage work — not many small-town restoration outfits offer both.
About this company
RestorePro is a family-owned restoration and construction company based in Snowflake, Arizona, serving the White Mountain communities of Payson, Show Low, Snowflake, and Winslow. Contracting roots go back to 1961; the restoration side started in 2005. They hold Arizona ROC license #155435 and carry IICRC certification.
What sets them apart from a standalone mold company: they do the full cycle. Water extraction, mold remediation, demolition, drywall, and reconstruction all happen under one roof. They also handle fire damage, storm damage, asbestos abatement, and residential or commercial construction. That breadth means fewer contractors to coordinate after a disaster, but it also means the company that finds your mold problem is the same one selling you the fix.
They advertise 24/7 emergency response with a 30-minute on-site target and work directly with insurance adjusters on claims documentation.
Services
Service area
RestorePro is headquartered in Snowflake, Arizona, with a second office in Payson. They serve Payson, Snowflake, Show Low, and Winslow, plus surrounding White Mountain communities including Taylor, Pinetop, and Lakeside. That covers a wide swath of northern Arizona — confirm travel fees for jobs far from either office.
Review consensus
The mitigation crew draws the strongest praise. Laura Gabaldon named Michael Reger, Nick Payne, and Charles Sullivan as outstanding communicators who worked hard. Charles Sullivan (also called Charlie) appears in three separate reviews for dryer vent cleaning and is consistently described as polite and thorough in his cleanup. Josh Mann earned praise from James Conrad for explaining his process and taking before/after photos. Janise Cross described a full water-emergency-to-reconstruction cycle and rated the outcome above five stars. Curtis Sharp noted that when his insurance claim was denied, RestorePro worked with him on pricing. Multiple reviewers mention same-day or rapid response times.
2 found across 21 total reviews at 4.6★. Clara Griffin's review is the most detailed complaint in the set. She describes a multi-phase job — office window leak and shed wall — where the mold treatment team did good work but the repair crew arrived not knowing the scope. Drywall went over an active leak. The foreman, Anthony, had to come fix the shed, but the crew missed a leaking block wall next to it. She ended up caulking the shed herself and found the repair held. She reports RestorePro wanted to charge again for the block wall leak they missed. Ricky Wietrick describes a free-estimate visit that resulted in a $200+ charge for a fan dropped in a crawl space, with no mention of costs beforehand. His sister canceled a $1,000+ contract after the surprise bill. Neither reviewer received an owner response.
The two negatives point to a gap between RestorePro's front-end (estimating, mold mitigation) and its back-end (repair crews, billing). The mitigation team gets consistent praise even from the unhappy customers, but once the job moves to the construction/repair phase, communication breaks down. The zero percent owner response rate on negatives is notable for a small family-owned company — it suggests either the reviews are being ignored or the company prefers to resolve issues offline without public engagement.
Charles Sullivan / Charlie (mitigation tech, dryer vent cleaning — praised by multiple reviewers for politeness and cleanup). Michael Reger (mitigation tech — praised by Laura Gabaldon for hard work and communication). Nick Payne (mitigation tech — praised by Laura Gabaldon). Josh Mann (tech — praised by James Conrad for process explanation and photos). Anthony (came to site to explain job to repair employee — mentioned in Clara Griffin's complaint as a coordinator). Jake (project coordination — praised by Adam Jacobsen). Evan (construction — praised by Michelle for handicap shower project). Sarah, Josh R, Casey, Rachel (staff — named positively by Bella). Ashley Morris (external referral source — mentioned by Michelle).
The mitigation side of RestorePro earns genuine loyalty — ask for Michael Reger or Charles Sullivan if they are available for your job. The risk is in the handoff to repair and construction, where two reviewers describe crews arriving without knowing the scope. Get the full project plan in writing, confirm who is responsible for each phase, and verify the leak is actually fixed before any drywall goes up.
Keep in mind
- RestorePro does both mold testing and mold remediation. That means the same company diagnosing your problem profits from the repair. Consider getting an independent mold assessment before committing to their remediation scope.
- One detailed 1-star review describes a serious disconnect between the mold/mitigation crew and the repair crew — drywall went up over an unfixed leak, and a shed repair had to be redone by the foreman. If your job involves multiple teams, confirm who owns the handoff.
- Another 1-star review alleges a bait-and-switch on the free estimate, with unexpected charges appearing after work began. Get the full scope and cost in writing before any work starts.
- The owner has not responded to either recent negative review. That silence makes it harder to gauge how they handle disputes.