Provider profile
Wesmor Inc.
Provider snapshot
What this listing says
Mesa-area homeowners dealing with water damage who want a single family-owned contractor to handle mitigation, mold removal, and rebuild under one roof since 1988.
Best for
- Homeowners in Mesa, Chandler, Gilbert, or Tempe who need water damage restored and the space rebuilt by one company.
- Insurance-claim situations where you want a contractor who bills insurance directly and walks you through the claims process.
- Property owners in Pinetop or Show Low who need a restoration contractor willing to work in the White Mountains.
- Commercial property managers in the Phoenix metro who need 24/7 emergency response for water or fire damage.
- Anyone who wants a single point of contact from emergency mitigation through final remodel, backed by a 3-year warranty.
About this company
Wesmor Inc. is a family-owned restoration and general contracting company headquartered in Mesa, Arizona. Founded by Wesley Moore in 1988, the business is now run by his son Brian Moore, who took over in 2003. Three generations of the Moore family have worked in construction and restoration in the Phoenix metro area. They handle the full arc of a damage claim: water extraction, mold removal, fire damage repair, asbestos abatement, and the rebuild afterward, including kitchen and bathroom remodeling, roofing, and home additions.
What stands out is the single-contractor model. Because Wesmor acts as both the restoration company and the general contractor, they can take a water-damaged kitchen from emergency mitigation through reconstruction without handing you off to a separate builder. They offer a 3-year warranty on completed work, bill insurance companies directly, and advertise a 60-minute response time. Their website includes a self-service mold detection questionnaire that walks homeowners through visible signs of water damage and mold before calling.
The company serves a wide swath of the Phoenix metro: Mesa, Phoenix, Scottsdale, Tempe, Chandler, Gilbert, and Glendale, plus Pinetop and Show Low in the White Mountains. Multiple reviews confirm actual work done in Show Low, so the mountain-region coverage is not just a website claim. They hold ROC licenses 099403 and 077459, carry a BBB A++ rating, and are listed with Crawford Contractor Connection and Code Blue Restoration.
At 4.4 stars across 124 Google reviews, the rating is solid but not exceptional. The positive reviews are enthusiastic, but the negatives point to a recurring gap between the front-office experience and what happens once subcontractors show up on site.
Services
Service area
Wesmor is headquartered in Mesa, Arizona and serves the Phoenix metro area including Chandler, Gilbert, Glendale, Phoenix, Scottsdale, and Tempe. They also serve Pinetop and Show Low in the White Mountains, with multiple reviews confirming completed work in those mountain communities.
Review consensus
Brian Moore gets consistent praise for being hands-on, fair, and attentive to detail. Rhayna is named repeatedly for being knowledgeable about the insurance process and walking homeowners through damage assessments. Orlando and his crew earn praise for fast emergency response, specifically tarping a storm-damaged roof the day after a dust storm. Carter is called out for being respectful and knowledgeable during roof appraisals. Hector earned praise for drywall and paint repair quality. Bobby is named for handling insurance coordination and keeping his crews on schedule. Multiple reviewers highlight competitive pricing, quick turnaround, and willingness to work with insurance companies directly. The crew's professionalism and cleanliness on job sites comes up frequently.
5 found across 124 total reviews at 4.4★. One reviewer (7 reviews, not a single-review account) said Wesmor took payment upfront, sent contractors without notice, and the manager hung up when they called to discuss it. No work was completed. Another reviewer, a Local Guide with 31 reviews, called the work sloppy and slow with no communication. The owner responded to this one, claiming the customer had previously sent positive texts about the experience, which creates a factual dispute that neither side can resolve from the outside. Two reviews posted on the same day (April 22, 2025) from non-Local Guide accounts with 4 and 10 reviews respectively both gave generic one-star complaints without details. One additional one-star review had no text at all.
The gap between office-level and field-level experience is the defining pattern. Brian, Rhayna, Bobby, and the front-office staff consistently earn praise for communication, insurance help, and responsiveness. The complaints center on what happens after the sale: subcontractors arriving unannounced, slow progress, and difficulty reaching management when problems arise. The owner response rate on recent negatives is just 20% (1 of 5), and the one response that exists disputes the customer's account rather than acknowledging the concern. This low response rate stands in contrast to the strong front-office reputation.
Brian Moore (owner/project manager -- positive). Rhayna (damage assessor/insurance liaison -- positive). Orlando (field crew lead -- positive). Carter (roof appraiser -- positive). Hector (repair technician -- positive). Bobby (project manager -- positive). Roy (job superintendent -- positive).
Ask for Brian or Bobby as your project manager and get their direct contact information. The customers who had the best experiences were the ones with a named point of contact who stayed involved through completion. Clarify the payment schedule upfront and tie payments to completed milestones, not start dates. If your job involves subcontractors, ask who specifically will be on site and how you will be notified before they arrive.
Keep in mind
- Wesmor does both mold testing and mold remediation. That creates a conflict of interest: the company assessing your mold problem is the same one that profits from fixing it. Get an independent mold test before committing to remediation.
- Several negative reviews mention poor communication once the job starts, specifically contractors showing up without notice and difficulty reaching a manager. The front-office team gets praise, but the handoff to field crews is where things break down.
- One reviewer reported paying upfront and having no work completed, with the manager hanging up when they called to follow up. Ask about their payment schedule and what milestones trigger each payment.
- The 4.4-star rating with 124 reviews reflects a mix: most customers are happy, but 5 recent one-star reviews suggest the experience is inconsistent depending on which crew handles your job.
- Their service area spans from metro Phoenix to the White Mountains. Confirm scheduling and availability for locations outside Mesa before signing a contract.