Provider profile
Titan Restoration of Arizona
Provider snapshot
What this listing says
Phoenix metro and Tucson property managers dealing with water-to-mold damage who want a single company to handle mitigation through full reconstruction under one insurance claim.
Best for
- Phoenix, Mesa, Scottsdale, and Tucson homeowners dealing with mold growth after a water loss who need one company to handle extraction, remediation, and rebuilding.
- Property managers across the Phoenix metro who need a restoration partner with fast emergency response and direct insurance coordination.
- Commercial properties needing large-scale water or mold damage restoration — Titan has scaled to projects like the Talking Stick Resort flood.
- Homeowners in Flagstaff or Prescott who want a restoration company with an Arizona office rather than a franchise.
About this company
Titan Restoration operates out of Mesa, Arizona, with brick-and-mortar offices in Tucson (opened 2021), Flagstaff, and Prescott (both opened January 2024). They handle the full cycle from emergency water extraction through mold remediation and reconstruction, billing insurance directly. Their primary category on Google is water damage restoration, and mold work typically follows a water loss rather than being a standalone service.
Two things set Titan apart from other restoration companies in the Phoenix metro. First, they built a dedicated training facility called the "Flood House" in 2010 — a 1,400-square-foot home they remodeled specifically to train technicians on water damage drying techniques. They run Titan University, a four-credit Arizona-approved continuing education course for insurance and property management professionals, which generates a noticeable share of their Google reviews. Second, they use 3D virtual imaging to scan properties, letting adjusters and homeowners walk through the loss remotely. They also use Benefect products, a plant-based disinfectant line, for cleanup.
Founder Russ Palmer started in carpet cleaning in 1994, transitioned to water restoration with FloodPro in 1998, and launched Titan in 2005. The company claims 9,200+ completed restoration jobs and 20+ years of experience. Their largest project was extracting 2 million gallons of contaminated water from Talking Stick Resort & Casino after a 2018 monsoon.
At 4.7 stars across 268 Google reviews, Titan sits in solid territory for a restoration company of this size. Many five-star reviews come from property managers who use them repeatedly, and a significant number come from attendees of their training classes rather than remediation customers.
Services
Service area
Titan operates from four offices across Arizona: Mesa (serving the greater Phoenix metro including Scottsdale, Peoria, and Glendale), Tucson (1544 S Euclid Ave), Flagstaff (2217 E Cedar Ave), and Prescott Valley (8159 E Manley Dr). The Phoenix and Tucson offices have been operating the longest; Flagstaff and Prescott opened in January 2024.
Review consensus
Property managers make up the strongest positive signal. Alexis Webb gets named repeatedly for responsiveness and follow-through across multiple large communities. Ryan Bailey draws praise from property managers and contractors for being available day or night. Kaleb Threlkeld is highlighted for dependability on multi-vendor projects. Jake gets named for running informative training classes. Bre/Breanna C. is praised for fast scheduling. Chris Coffey is highlighted by Highmark Residential for consistent service. Multiple reviewers note same-day response, clear communication during the drying phase, and direct insurance billing that reduces friction for the property owner.
10 found across 268 total reviews at 4.7★. Reconstruction delays dominate. Mark Tucker described being out of his home for 18 months with work still incomplete — missing windows, doors, and plumbing — and named Nick as the unresponsive project manager. Justin Purcell described shoddy demolition work, mold left behind drywall, and plumbing left hanging unsupported, naming Chris Little as the initial contact who oversold the service. Alex Ruiz-Vasquez (who posted from two accounts) described a fire restoration where Titan blamed insurance for denying repairs that the adjuster said were never submitted, naming Brian as the initial contact who made promises the company did not keep. Michael Goldberg reported that after quick initial mitigation, the project manager did not visit for 4 of 6 weeks during restoration, and a mold-affected area in the garage ceiling was missed. Jill Mangum called out pricing — $1,350 to set up dehumidifiers, reduced to $850 after she objected. Jennifer Switzer described staff speaking loudly and insensitively about a biohazard scene while the deceased's family was nearby. Deegan Birdsong found Titan workers had eaten food from his refrigerator and left trash and chewing tobacco in his apartment during repairs. Two separate reviewers reported dangerous driving by Titan vehicles.
Titan's complaints split cleanly between two phases of work. The emergency mitigation phase — showing up fast, setting up drying equipment, communicating with insurance — draws almost no complaints and considerable praise. The reconstruction phase — managing subcontractors, staying on timeline, following through on scope — generates nearly all the serious negative reviews. This gap between mitigation quality and reconstruction execution is a structural issue. The owner responses on negatives are lengthy and follow a consistent template heavy on keywords and emojis, which reads more like SEO-optimized reputation management than genuine engagement with the specific complaint. The one exception is Kaleb Threlkeld's personal response to the biohazard sensitivity complaint, which was direct and specific.
Alexis/Lexi Webb (account representative — positive, named by multiple property managers). Jake (trainer/rep — positive, named for training classes and property management support). Ryan Bailey (sales representative — positive, named by contractors and property managers). Kaleb Threlkeld (mitigation manager — positive, named for coordination and responsiveness). Bre/Breanna C. (scheduling/support — positive, named for fast scheduling). Chris Coffey (service rep — positive, named by Highmark Residential). Houston (service — positive, mentioned alongside Bre). Sarah (support — positive, mentioned alongside Jake and Alexis). Aftyn (support — positive, mentioned alongside Jake and Alexis). Nick (project manager — negative, named by Mark Tucker for lack of communication during 18-month reconstruction). Chris Little (initial contact — negative, named by Justin Purcell for overselling). Brian (initial contact/estimator — negative, named by Alex Ruiz-Vasquez for blaming insurance on denied items that were never submitted). Russ Palmer (founder/owner — referenced by Mark Tucker). Sami (leadership — referenced by Mark Tucker).
Ask for Alexis Webb or Kaleb Threlkeld if your job is primarily water extraction and mold remediation — reviewers consistently praise the mitigation team. If your project requires reconstruction, get a written timeline with milestones and the name of your assigned project manager before signing. The complaints that hurt most all involve the rebuild phase dragging on without oversight.
Keep in mind
- Reconstruction projects have drawn the sharpest criticism. Multiple reviewers describe being displaced from their homes for many months while waiting for Titan to finish rebuilding. One reviewer reported 18 months out of their home with work still incomplete.
- Project manager oversight during the rebuild phase is inconsistent. One reviewer said their project manager did not visit the house for 4 out of 6 weeks, leaving the homeowner to supervise subcontractors.
- One reviewer described being quoted $1,350 for setting up dehumidifiers, which dropped to $850 after pushback. If you are paying out of pocket rather than through insurance, get the full pricing breakdown before authorizing work.
- Two separate reviewers reported aggressive driving by Titan vehicles on public roads. The company acknowledged both incidents and stated they were investigating.
- A significant portion of five-star reviews come from people who attended Titan University training classes, not from restoration customers. The 4.7-star average reflects both groups.