Provider profile
SERVPRO of North Tempe
Provider snapshot
What this listing says
Tempe and Mesa homeowners dealing with water-triggered mold who want a single franchise to handle mitigation, remediation, and reconstruction under one insurance claim.
Best for
- Tempe and Mesa homeowners who need mold remediation triggered by water damage — this franchise handles both the water mitigation and the mold work.
- Property owners who want one company to manage the insurance claim process from mitigation through reconstruction, with a single point of contact like Ian Campbell handling the estimate and adjuster coordination.
- Commercial property managers in Maricopa County who need a restoration contractor with a dedicated commercial division and large-loss capability.
- Homeowners facing fire, smoke, or storm damage who also need contents packed out and stored — the in-house contents team led by Lisa Levier handles inventory and restoration of belongings.
About this company
SERVPRO of North Tempe operates out of Mesa, AZ and covers Tempe, Mesa, Paradise Valley, and surrounding Maricopa County neighborhoods. They run as a SERVPRO franchise — a national restoration brand — owned locally by Nick and Travis Ellerbroek, who previously ran the SERVPRO of Denver West location. The Ellerbroeks hold over 14 IICRC certifications between them.
Mold work here follows the water damage. The franchise handles the full chain: emergency water extraction, drying, mold remediation with air scrubbers and HEPA vacuums, antimicrobial treatment, and then reconstruction of whatever got torn out. They also do contents packout and storage through a dedicated team, which is useful when mold or water damage forces you out of rooms. The mold page describes a 7-step process that includes containment, air filtration, removal of infested materials like drywall and carpet, and post-remediation cleaning.
The franchise is also part of SERVPRO's National Disaster and Large Loss Response Team, meaning they can scale up for commercial jobs or large residential losses. They run a dedicated commercial division with no-cost Emergency Ready Plans for property managers and building engineers.
A 4.9-star rating across 263 Google reviews is genuinely strong. The praise concentrates on specific employees — Ian Campbell for reconstruction estimates and insurance coordination, Lisa Levier for contents handling, Andrew Singh for mitigation work. That kind of name-level consistency across dozens of reviews is uncommon.
Services
Service area
Based in Mesa, AZ (1828 N Higley Road). Covers Tempe, Mesa Central, Mesa East, Tempe Town Lake, Paradise Valley, Kierland, and surrounding Maricopa County neighborhoods including Meyer Park, Optimist Park, Riverside, Shalimar, McClintock Manor, Mill Avenue, Mitchell Park East, and Red Mountain. One reviewer noted the crew traveled 90 minutes each way to a job site, suggesting they take jobs well beyond their core territory.
Review consensus
Ian Campbell stands out across a dozen or more reviews as the go-to reconstruction estimator — reviewers consistently praise his communication, insurance coordination, and responsiveness. Lisa Levier gets specific praise for contents handling, with multiple reviewers describing her communication and care with belongings. Andrew Singh draws repeat mentions for mitigation work and damage assessments. Sergio, Juan, and Cesar appear across multiple reviews as reliable field crew. Garth Bell gets praised for knowledge. The overall pattern: the mitigation and contents teams deliver consistently, and Ian Campbell functions as a strong single point of contact through the reconstruction estimate phase.
2 found across 263 total reviews at 4.9★. Two 1-star reviews in the last 18 months. Matt Kolar (October 2025, Local Guide, 60 reviews) said the remediation went quickly but the restoration was 'a literal nightmare' with too many issues to list. The owner's response was oddly mismatched — it thanked him for 'wonderful feedback' and named eight employees who supposedly provided great service, suggesting an automated or mistakenly applied response. A Ch (October 2025, Local Guide, 22 reviews) left a one-line review calling it an 'absolutely terrifying experience' with no specifics. The owner responded with a template asking them to reach out by email. A 2-star review from Julian Wilson (December 2024, 1 like) gave the most detailed complaint: subcontractors arrived late or unannounced, left paint on carpet and grout powder throughout the home, and sprayed wall texture inside a bathroom fan. When he raised concerns, the response was 'well it still works right?' The owner replied with a generic 'please call our office' message.
The complaints cluster around restoration and construction — the rebuild phase — not mitigation or remediation. This is a common franchise pattern: the emergency mitigation crew is in-house and tightly managed, but reconstruction often involves subcontractors with less oversight. The owner's review responses reinforce this split: they range from template deflections to a clearly misapplied auto-response, suggesting the front office is not personally engaging with negative feedback the way Ian Campbell engages with his reconstruction clients.
Ian Campbell (reconstruction estimator — praised repeatedly for communication and insurance coordination). Andrew Singh (mitigation lead — praised for assessments and responsiveness). Lisa Levier (contents team lead — praised for communication and belongings care). Sabrina (field coordinator — praised in multiple reviews). Sergio V./Sergio D. (mitigation crew — praised for careful drying work). Bob Hyatt (project manager — praised for timeliness and communication). Garth Bell (technician — praised for knowledge). Mike (owner/previous contact — praised for insurance guidance and hands-on knowledge). Xavier Duenas (praised for insurance negotiation). Mary Crowder (praised for responsiveness on water/mold job). Jody (commercial project lead at Embassy Suites — praised). Tyler, Bo (praised for water damage work). Niko (praised for knowledge). Ann (front office — praised for after-hours emergency care). Jessica (praised for customer service). Crystal P., Norma E. (praised for cleanup). Mana (praised alongside Ian for rebuild). Ernie (accounting — praised for payment handling). Alex C., Derek C. (praised for flood response). Josh, Austin (praised for timeliness). Justin (praised alongside Sergio for roof leak response). James (praised alongside Lisa for contents). Cesar/Ceasar, Juan, Caleb (mitigation crew — praised). Zack (cleanup crew lead — praised for professionalism). Jamian R. (mitigation — praised).
The mitigation and remediation side of this franchise earns its 4.9 rating — ask for Andrew Singh or Sergio for the field work, and Ian Campbell if your job involves insurance and reconstruction estimates. Where things get risky is the construction phase: get the subcontractor scope and timeline in writing, and confirm how workmanship issues will be addressed before signing off on the reconstruction contract.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial conflict of interest — the same company that tells you what needs fixing also gets paid to fix it. Consider getting an independent mold assessment before authorizing remediation work.
- The negative reviews that include detail focus on the restoration and construction side, not mitigation. Subcontractors left paint on carpet, grout powder on walls, and wall texture sprayed inside a bathroom fan. If your job involves reconstruction, ask who the subcontractors are and how quality is supervised.
- Owner responses to negative reviews range from template deflections to one mismatched reply that thanked a 1-star reviewer for 'wonderful feedback.' This pattern suggests the reputation management is automated rather than personally handled.
- Their address is in Mesa (Higley and Brown), not Tempe. The franchise name can be misleading if you expect a Tempe office location.