Provider profile
Rocky Mountain Restoration LLC
Provider snapshot
What this listing says
Phoenix metro homeowners dealing with water damage that led to mold, where a multi-location restoration company with 24/7 response and direct insurance billing matters.
Best for
- Phoenix metro homeowners who need mold remediation tied to a water damage event, where one company handling both saves time and coordination.
- Property owners who want 24/7 emergency response from a company with four Valley offices — Mesa, Phoenix, Peoria, and Prescott Valley.
- Buyers whose insurance company will cover restoration costs, since Rocky Mountain bills insurers directly and handles claims paperwork.
- Commercial property managers needing mold or water damage work done on a larger scale with a company structured for volume.
- Homeowners in the East Valley — Mesa, Gilbert, Chandler, Queen Creek — who want a nearby headquarters rather than a crew driving from across town.
About this company
Rocky Mountain Restoration operates four offices across the Phoenix metro — Mesa, Phoenix, Peoria, and Prescott Valley — making it one of the larger restoration outfits in the Valley. Water damage restoration drives most of the business, but they handle mold remediation, fire and smoke damage, and trauma/biohazard cleanup for both homes and commercial properties.
For mold work, they seal off affected areas, run HEPA filtration and HEPA vacuums, remove damaged building materials, and apply chemical sealants to prevent regrowth. They use third-party clearance testing to confirm the job is done. Their website describes the full sequence from assessment through material replacement. They also offer financing for out-of-pocket costs.
The company holds three Arizona ROC contractor licenses (296336, 297185, 358866) and carries IICRC certification. They bill insurance companies directly and answer phones 24/7 with live staff. Local TV stations — Channel 3, ABC 15, and Channel 12 — have featured them, and Ranking Arizona placed them in the top 10 for their category in 2022.
A 4.9-star rating across 1,669 Google reviews is unusually strong at that volume. Most restoration companies in the Phoenix area carry fewer than 500 reviews, so this volume reflects a high throughput of jobs — which also means the 10 recent one-star reviews represent a small fraction of total customers.
Services
Service area
Headquartered in Mesa, Arizona with additional offices in Phoenix, Peoria, and Prescott Valley. They list 25+ cities across the Phoenix metro including Scottsdale, Chandler, Gilbert, Tempe, Queen Creek, Glendale, Surprise, Goodyear, and Casa Grande. The Prescott Valley expansion is recent. The service area covers most of Maricopa County and extends into Yavapai County.
Review consensus
Reviewers consistently name specific project managers and technicians who communicated well and responded fast. Justin draws repeat praise for transparency and follow-through across water damage and popcorn removal jobs. Brian earns mentions for setting clear timelines and keeping customers informed. Roger, a supervisor, gets highlighted for staying on top of details. Corbin, Jacobee Brooks, Nikolas Martinez, and Austin Blood all receive individual shout-outs for quick response and clear communication. Several reviewers mention the company arrived the same day they called. The demo and drying crews receive separate praise for wearing booties, using floor covers, and cleaning up after themselves.
10 found across 1669 total reviews at 4.9★. Insurance billing is the central complaint. At least six of the ten one-star reviewers describe the same pattern: the company deflected pricing questions, said they would handle everything through insurance, then billed amounts the insurer partially or fully denied — leaving the homeowner with an unexpected balance. One reviewer (Physics) received a $31K bill after a verbal estimate of $10K-$20K; another (Neython hernandez) says the company threatened a lien on their home over an $11K charge. Sharmarke afgab reports the company went silent after filing the claim, then resurfaced nearly a year later to collect the balance. Nicole Bates describes frustration with technician Markell refusing to complete baseboard-related work and leaving nails in walls. Amy Karaffa says the crew used construction staples instead of tape to attach tarps, leaving holes in undamaged drywall that the company would not patch. Amber gumm reports the company inspected her home and found no mold, but she peeled back paint the next day and found black mold behind the wall.
The plumber referral pipeline shapes both the positive and negative experiences. Many happy customers arrived through a plumber recommendation and found the handoff seamless. But several unhappy customers describe the same pipeline — a plumber they trusted referred them, the Rocky Mountain team showed up quickly, and paperwork was signed before pricing was clear. The company's business model depends on fast insurance-funded jobs at scale, which explains both the high volume of positive reviews from straightforward projects and the cluster of billing disputes when insurance coverage falls short. Owner responses run 82% on recent negatives but lean heavily on template language — few address the specific billing figures or facts the reviewer raised.
Justin (project manager — praised repeatedly for communication and follow-through). Brian/Bryan (project manager — praised for setting timelines and reassurance). Roger (supervisor — praised for attentiveness and oversight). Austin/Austin Blood (project manager — praised for communication and thoroughness). Corbin (technician — praised for quick, clean work). Jacobee Brooks (technician — praised for communication and attention to detail). Nikolas Martinez (technician — praised for respectful communication). Juan M./Juan Jimenez (crew lead — praised for professionalism and clean work). Marcus (technician — praised for thoroughness). Erin (staff — praised for attitude and customer service). Cameron (staff — praised for correcting a prior mistake). Darius (technician — praised for urgency and care). Sam Wilder (technician — praised for quality work). Dominick Swanson (operations manager — praised for responsiveness). Cole (technician — praised for professionalism). Markell (technician — mixed: praised by Christina for going above and beyond, criticized by Nicole Bates for refusing to complete work). James, Allie, Matt R. (staff — praised for trauma response). Dillon, Troy, Jordan (crew — praised for communication during water mitigation).
Rocky Mountain Restoration runs a high-volume operation with genuinely strong individual performers — ask for Justin, Brian, or Roger by name if you can. But get a written estimate with line-item pricing before any work starts, and do not rely on verbal assurances that insurance will cover everything. If your insurance adjuster flags the pricing as high, take that seriously before authorizing additional work.
Keep in mind
- Rocky Mountain Restoration does both mold testing and mold remediation. This creates a conflict of interest — the company assessing your mold problem also profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
- Insurance billing disputes dominate the negative reviews. Multiple customers report the company avoided giving upfront pricing, then billed amounts insurers refused to cover in full. One reviewer received a $31K bill after a verbal quote of $10K-$20K. Get written estimates before work begins.
- Several negative reviewers say they were referred by a plumber and felt pressured to sign paperwork quickly. Take time to read contracts before signing, and ask for a clear breakdown of costs before authorizing work.
- Owner responses to negative reviews follow a template pattern — most acknowledge the complaint but do not engage with the specific facts raised. This suggests a reputation management approach rather than individualized problem-solving.
- One reviewer reported the company missed visible black mold during an inspection, finding it themselves the next day by peeling back paint. If you hire them for a mold assessment, verify the scope of what they check.