Provider profile
Copper State Home Builders
Provider snapshot
What this listing says
Mesa-area homeowners dealing with water damage that has led to mold, who want a single contractor to handle extraction through remediation and rebuild under one roof.
Best for
- Mesa, Gilbert, Phoenix, Scottsdale, or Chandler homeowners who need water extraction and mold remediation handled by the same company.
- Situations where water damage, fire damage, or mold overlap and you want one contractor managing the full scope rather than coordinating multiple vendors.
- Homeowners who need asbestos removal alongside water or mold work, since Copper State handles both under the same license.
- Seniors or military members who can use the 10% discount to offset costs on larger restoration projects.
About this company
Copper State Home Builders is a family-owned restoration company based in Mesa, Arizona, that handles the full arc from water damage to mold remediation to rebuild. Their primary identity is water damage restoration, but they also take on fire damage, smoke and soot cleanup, and asbestos removal. They hold both residential (LIC #249002) and commercial (LIC #246380) contractor licenses and claim IICRC credentials.
Their mold work uses containment with negative air and HEPA vacuuming across affected surfaces, walls, and crawlspaces, followed by a post-remediation inspection. They describe multiple rounds of HEPA vacuuming before clearing the site. On the water side, they categorize damage using the industry CAT scale and offer 24-hour emergency extraction. They also handle content pack-outs and salvage of water-damaged belongings, though reviews suggest the pack-out process has been a source of friction.
The company says it has operated for more than eight years, with over ten years of combined industry experience among its team. They offer a 10% discount for seniors and active or former military members. Hours are Monday through Friday, 7 a.m. to 6 p.m., with emergency service outside those hours.
At 3.9 stars across 355 Google reviews, this rating is below the typical threshold you would want to see. The volume is high enough to be meaningful, and the recent complaint pattern around billing and communication is consistent enough to warrant caution.
Services
Service area
Copper State Home Builders is based in Mesa, Arizona, at 2903 North Norfolk. They list Mesa, Gilbert, Phoenix, Scottsdale, and Chandler as their primary service area, with a general claim of serving the surrounding area valley-wide. At least one review confirms service as far as Coolidge, about 45 miles southeast of Mesa.
Review consensus
Ben Davis is the most frequently named employee, praised across multiple reviews for fast response times, clear explanations, and a reassuring presence during stressful water events. Reviewers in Coolidge and Gilbert note he traveled quickly to reach them. Gene is credited with stepping in when other companies would not help, and Bryant S. and David O. earn praise for being considerate and easy to schedule. Eric and Jesus are singled out for efficient, high-quality restoration work. The mitigation crews get consistent marks for speed and cleanliness, with one reviewer noting they papered and taped everything to avoid leaving footprints.
22 found across 355 total reviews at 3.9★. Billing disputes dominate. Mihir Mudholkar describes a $1,600 invoice for a 10-minute thermal scan and 48 hours of drying equipment. Mayuri Salunke reports $2,000 for a dehumidifier used less than two days, with charges initially inflated to five days. Sudha Gaur received a $3,300 bill for equipment left at the home after a plumber brought Copper State in. Adam Kreienkamp was billed over $2,000 despite no demolition or repairs being performed. Sarah Hunter describes charges 10 times higher than the cost of reinstalling the drywall that was removed. Lien threats appear as a recurring escalation tool. Samantha Babicky won a lawsuit and subsequent appeal after Copper State filed what the court determined was a wrongful lien. Daniel reports being told to pay $3,049 or face a lien after being promised a $1,000 deductible credit that never materialized. Khalif is named as the representative who made that promise. Project abandonment is another thread. Matt McAuley describes five weeks with no working toilet after Copper State removed fixtures, then an $1,800 emergency plumber call when they left the home with zero functioning toilets. He also alleges they withheld insurance documentation, stalling his claim. Jimmy Yancey reports a six-month timeline for a small project. Heather Dent names Ben as an upselling sales rep rather than a technician, and describes an unnecessary pack-out where belongings came back in unlabeled boxes. Frank Wyant describes subcontracted work that was never completed despite the insurance payout going to Copper State. Equipment left unattended is noted by Eve Jimenez and Dora Duarte, who both describe machines sitting at their homes for days without daily monitoring.
Many negative reviews describe a common pipeline: a plumber refers Copper State for water mitigation, equipment gets placed at the home, and a large invoice arrives with charges the homeowner did not anticipate or authorize. The company appears to rely heavily on plumber partnerships for lead generation, and multiple reviewers say they never chose Copper State themselves. The 0% owner response rate on recent negatives suggests the company is not managing its public reputation or engaging with dissatisfied customers. Positive reviews tend to name specific field staff, while negatives focus on billing, office communication, and the gap between promises made during sales and what gets delivered.
Ben Davis (mitigation — praised by multiple reviewers for responsiveness, knowledge, and compassion; one negative review from Heather Dent describes him as a sales rep focused on upselling). Gene (restoration — praised for helping when others would not). Bryant S. (restoration — praised for being considerate and making scheduling easy). David O. (restoration — praised alongside Bryant for quality work). Christian (restoration — praised for going above and beyond). Dave (mitigation — praised for being informative and respectful). Eric (restoration — praised for efficient, high-quality work). Jesus (restoration — praised alongside Eric for speed and contingency planning). Khalif (sales representative — praised by Sadie Hunt, but named by Daniel as the rep who made a deductible credit promise the company did not honor). Tim Hill (project manager — Eugene McDougall describes good work but pushy, demanding communication). Mr. Hill (referenced positively by Bella Sepeda). Daniel (demo crew — praised by Sadie Hunt for his crew's work).
Copper State has capable field crews, and when the work goes smoothly, reviewers are genuinely grateful. The risk is in the billing and follow-through. Before signing anything, demand a written estimate with itemized charges, confirm exactly what equipment will be placed and for how long, and ask what happens if your insurance claim is denied. If a plumber brings them in unsolicited, slow down and get a competing bid before authorizing any work.
Keep in mind
- Copper State both tests for mold and performs the remediation. That means the same company diagnosing the problem also profits from fixing it. Get an independent mold test before agreeing to remediation work.
- Multiple reviewers report receiving large invoices with charges they did not expect, including after-hours fees, fuel surcharges, and equipment rental fees for drying machines left on-site for days. Several say they never received a written estimate before work began.
- At least three reviewers describe Copper State threatening or filing property liens when invoices were disputed. One reviewer won a lawsuit over a wrongfully filed lien.
- The owner has not responded to any of the 24 recent negative reviews. This 0% response rate means there is no public evidence of the company engaging with complaints.
- Several reviews mention Copper State arriving through a plumber referral without the homeowner choosing them directly. If a plumber brings them in, treat it like any other contractor and get your own estimate before authorizing work.