Provider profile
Bloque Restoration
Provider snapshot
What this listing says
Phoenix Valley homeowners dealing with mold tied to water damage who want one team handling extraction, remediation, reconstruction, and insurance coordination under a single project manager.
Best for
- Mesa and East Valley homeowners who discover mold after a water loss and need remediation plus reconstruction handled by one company.
- Homeowners who want their restoration company to coordinate directly with the insurance adjuster and provide scope documentation.
- Property managers across the Phoenix Valley who need a single point of contact for commercial water or mold damage.
- Anyone dealing with mold in HVAC systems, wall cavities, or areas where a previous company left incomplete drying.
- Homeowners who need 24/7 emergency response for active water intrusion that could lead to mold growth.
About this company
Bloque Restoration is a Mesa-based restoration company that handles water, fire, storm, and mold damage from first call through final rebuild. Their defining pitch is one team and one project manager for the entire job, with no subcontractors and no handoff to a separate contractor for reconstruction. They coordinate directly with insurance carriers and document the damage with scope reports for the adjuster.
On the mold side, Bloque does containment with negative air pressure, HEPA-filtered air scrubbers, antimicrobial treatment, moisture source repair, and post-remediation air quality testing or surface sampling. Their mold page describes handling HVAC mold and post-water-damage mold where a previous company left incomplete drying. They rebuild everything they tear out -- drywall, insulation, flooring -- under the same project plan.
Bloque is part of the Advosy family, a network of Arizona home service companies with one company per trade. When a project needs roofing, Bloque coordinates with the Advosy roofing partner rather than handling it in-house. The company is family owned, holds Arizona ROC license 344033, and lists IICRC credentials. They offer military discounts.
4.9 stars across 267 Google reviews is a strong signal for a restoration company. Most of the positive reviews describe fast emergency response and praise specific crew members by name. That volume at that rating, in a service category where stressed homeowners write reviews, is unusual.
Services
Service area
Headquartered in Mesa, Arizona. Bloque lists 13 cities across the Phoenix Valley: Mesa, Gilbert, Chandler, Tempe, Phoenix, Scottsdale, Paradise Valley, Queen Creek, San Tan Valley, Glendale, Peoria, Surprise, and Goodyear. The office is on the east side, so response times to west Valley cities like Goodyear and Surprise are worth confirming.
Review consensus
Gabe draws the most mentions -- at least 8 reviews name him for water damage work, describing fast response, clear explanations, and attention to detail. Darcy (also spelled Darci) in the office gets repeat praise for being courteous, helpful, and responsive when things need coordination. Payson Dampt is named in multiple reviews for showing up quickly and guiding homeowners through the insurance process. JJ, Dale, Olivia, and Jason each get individual mentions for fast response and quality work. The dominant theme across positives is speed: reviewers describe crews arriving within an hour of calling and starting extraction immediately.
3 found across 267 total reviews at 4.9★. Three 1-star reviews share the same pattern: the company was responsive at first contact, then went silent. Bryce Hendy waited days for a promised quote, could not reach anyone by phone, and confirmed the company was ducking calls by trying from a different number. Tara Caspersen described a no-show appointment and failure to follow through on rescheduling, with 3 likes validating the complaint. Renee Dominguez reported lack of communication and no follow-up. Two 2-star reviews add texture: Rejoy Samuel praised the field crew (Christian, Breck) and office coordinator Darcy but described project manager Randy as a no-call no-show who failed to coordinate with the workers, resulting in months of delays after payment. Cameron Hendrix had an appointment cancelled day-of with no quote provided.
The gap between field crew quality and office-side follow-through is the structural issue here. Every negative reviewer who interacted with the on-site team praised their work. Every complaint is about what happens between visits -- quotes not sent, calls not returned, appointments missed. The company responds to 100% of negative reviews, but the responses follow a template pattern: apologize, ask the reviewer to call back, no specifics addressed. The 2-star review from Rejoy Samuel drew the most detailed owner response, acknowledging Randy by role and promising training changes.
Gabe (field technician -- consistently positive across 8+ reviews). Darcy/Darci Cochran (office coordinator -- positive, named as helpful in resolving issues). Payson/Payton Dampt (project manager -- positive, fast response and insurance guidance). JJ (project manager -- positive, praised for explaining restoration steps). Dale (field technician -- positive, skilled repair work). Olivia (office staff -- positive, praised for helpfulness and responsiveness). Jason (field -- positive, quick roof leak resolution). Trey (project manager -- positive, knowledgeable). Randy (project manager -- negative, no-call no-show, poor scheduling communication). Christian (field crew -- positive, mentioned in 2-star review). Breck (field crew -- positive, mentioned in 2-star review).
The field crews at Bloque do strong work and the company earns its 4.9 rating on execution. The risk is in the handoff between sales and project management -- if your quote or appointment falls through the cracks, you may have to chase them. Ask for a specific project manager by name (Payson or JJ based on review patterns) and get your timeline and next steps in writing after every interaction.
Keep in mind
- Communication drops after initial contact are a pattern in the negative reviews. Three separate reviewers describe being unable to reach the company after an initial visit or quote request, with one reviewer reporting their number appeared to be blocked.
- Bloque does not do mold testing as a standalone service. They do post-remediation verification, but if you need an independent mold inspection before remediation, you will need a separate company.
- One detailed 2-star review names project manager Randy as a no-call no-show who failed to communicate scheduling with the field crew. The owner acknowledged this and said they would address training.
- The Advosy family network means Bloque coordinates with partner companies for roofing and other trades. Ask who the subcontractor will be if your project needs roof or HVAC work beyond Bloque's scope.
- Their service area covers 13 cities across the Phoenix Valley. Confirm response time for locations on the west side like Goodyear, Surprise, or Glendale, since the office is in Mesa.