Provider profile
Arizona Water Extractors
Provider snapshot
What this listing says
Greater Phoenix homeowners and businesses dealing with water damage that has led to mold growth, handled by a 24/7 restoration crew with a perfect 5.0-star rating across 101 reviews.
Best for
- Greater Phoenix residents who discover mold after a water leak, pipe burst, or flood and want one company to handle extraction through remediation.
- Homeowners who need a crew on-site fast — multiple reviewers report same-day or same-night arrival, including one tech dispatch at 11:30 PM.
- Insurance claim situations where you want the restoration company to coordinate directly with your carrier.
- Commercial properties needing after-hours and weekend restoration work — one reviewer confirmed they kept a commercial project moving on evenings and weekends.
- Property owners dealing with fire or storm damage who also need mold prevention as part of the recovery.
About this company
Arizona Water Extractors operates out of Mesa, Arizona, and focuses on emergency restoration across the Greater Phoenix metro. Water damage is their primary identity — the name says it — but mold remediation, fire and smoke cleanup, asbestos abatement, and hazardous waste removal round out the service list. They run a 24/7 operation and work directly with insurance carriers on claims.
Their mold page describes a six-step process: inspection with moisture meters and infrared cameras, containment with plastic sheeting and negative air pressure, removal of unsalvageable materials, air filtration using HEPA vacuums and air scrubbers, antimicrobial treatment, and restoration of damaged areas. They also handle the water damage that typically causes the mold in the first place, which means one crew can address both the source and the consequence.
The company serves Chandler, Gilbert, Mesa, Tempe, Scottsdale, Glendale, and surrounding communities. Chandler (the owner) is named repeatedly in reviews and appears to stay involved in jobs personally — one reviewer noted he arrived at 5 AM within 30 minutes of a call.
A perfect 5.0 rating across 101 Google reviews is unusual for any restoration company. Most of that volume comes from 2025 and 2026, suggesting rapid growth. The single one-star review was updated by the customer after the owner resolved the issues directly.
Services
Service area
Arizona Water Extractors is headquartered at 7107 E Southern Ave in Mesa, Arizona. They serve the Greater Phoenix metro area, specifically naming Chandler, Gilbert, Mesa, Tempe, Scottsdale, and Glendale. Their website describes them as a local company with regional knowledge of Arizona's climate challenges.
Review consensus
Chandler (owner) draws praise for showing up personally, arriving within 30 minutes of a 5 AM call in one case, and staying involved through the entire process. Jason Lutes gets called out repeatedly for honesty, punctuality, and doing what he says he will do — multiple reviewers describe him as trustworthy and note he answers his phone consistently. James Martin receives praise for energy, dedication, and walking into a flood-damaged office unsolicited to offer help. Manuel Chavez is described as hardworking and detail-oriented across many reviews. Communication speed is the most consistent theme — reviewers repeatedly describe fast, clear updates throughout the job. Several mention no upselling and straightforward pricing.
1 found across 101 total reviews at 5★. Jennifer Fay hired them for a bathroom remodel and described poor communication, ghosting mid-project, and sloppy finish work. She posted photos of the results. The owner responded within days, acknowledged the quality issues, and scheduled a walk-through. The owner's response included a claim that all messages were returned within 24 hours, based on recorded communications. Jennifer later updated her review to say Chandler reached out multiple times, addressed all concerns, and she was satisfied with the end result. She noted the project stress was compounded by pipe issues and special-order cabinets that were not the company's fault.
The January 2026 review cluster is hard to ignore: approximately 15 five-star reviews landed within a ten-day window, most from accounts with one or two total reviews, and many use similar phrasing to praise Manuel Chavez. This could reflect a legitimate push to have satisfied customers leave reviews, or it could indicate coordinated posting. The reviews outside this cluster show a consistent pattern of genuine detail — specific job descriptions, named staff in context, and unique stories — that supports a strong underlying reputation. The owner responds to the single negative review with specifics rather than a template, which is a positive signal.
Chandler (owner — positive across many reviews, praised for personal involvement and fast response). Jason Lutes (technician — positive across 15+ reviews, praised for honesty, reliability, and communication). Manuel Chavez (technician — positive across 15+ reviews in Jan 2026, praised for work ethic and professionalism). James Martin (technician — positive across several reviews, praised for energy, dedication, and proactive outreach). Chase (technician — positive, mentioned in one multi-person review for water tank burst response). Ronnie (technician — positive, mentioned in one multi-person review for water tank burst response).
Arizona Water Extractors earns its 5.0 rating with fast emergency response and an owner who stays hands-on. Ask for Chandler or Jason Lutes by name if you want the most consistently praised team members. The January 2026 review cluster is unusual, but the detailed reviews from established Google accounts paint a genuinely strong picture — just get a separate mold inspector before and after their remediation work.
Keep in mind
- This is a restoration company, not a mold testing or inspection firm. You will need a separate third-party inspector to test before and after remediation.
- A cluster of roughly 15 five-star reviews appeared in January 2026, many from single-review Google accounts praising the same technician (Manuel Chavez) in similar language. The reviews may be genuine but the pattern is worth noting.
- The one negative review involved a bathroom remodel, not their core water extraction or mold work. They may be less reliable for general remodeling projects outside their restoration focus.
- Their website claims service across the entire Greater Phoenix metro. Confirm response time to your specific area before booking, especially if you are in the outer suburbs.