Provider profile
All Dry Services of the Valley of the Sun
Provider snapshot
What this listing says
East Valley homeowners in Mesa, Scottsdale, or Queen Creek dealing with water damage or mold who want a franchise-backed crew that keeps all work in-house.
Best for
- Homeowners in Mesa, Scottsdale, Phoenix, or Queen Creek who need same-day water extraction or mold removal with a single company handling the entire job.
- Property managers looking for a restoration company they can put on retainer -- multiple reviews come from repeat commercial clients and property management companies.
- Buyers who want the franchise owner personally involved in their project -- Derek Biggs shows up to inspections and stays reachable by text or phone throughout.
- Families concerned about mold after a water event who want the same company to handle drying, testing, and remediation under one roof.
- Homeowners who want duct cleaning bundled with restoration work after water or mold damage.
About this company
All Dry Services of the Valley of the Sun is a locally owned franchise location based in Mesa, Arizona. Owner Derek Biggs runs the operation across the Phoenix metro area, covering water damage, mold remediation, fire and smoke damage, and several related cleanup services. The company holds IICRC firm certification (#70169154) and claims a 60-minute emergency response time around the clock.
The standout claim here is that they use no subcontractors. Every job is handled by their own crew, led primarily by technician Scott and technician Adrian. Their mold page describes a seven-step process that includes containment, HEPA filtration, removal, and moisture source correction. The FAQ page goes into unusual detail about mold species testing and remediation steps, which is more transparency than most restoration company sites offer.
All Dry is a national franchise brand, and this location operates under that umbrella while emphasizing local ownership. The franchising link is visible in the site footer. Derek Biggs is the local owner-operator, and reviewers consistently describe him as personally involved in inspections and customer communication.
54 reviews at a perfect 5.0 on Google is rare for any service company. No reviewer in the last 18 months has left fewer than 4 stars. Multiple reviewers specifically note that Derek worked to preserve existing materials rather than pushing unnecessary replacements, which is worth flagging given how common upselling is in the restoration industry.
Services
Service area
Based in Mesa, Arizona (3514 N Power Rd STE 132). They list 17 service cities: Phoenix, Mesa, Scottsdale, Chandler, Glendale, Peoria, Surprise, Queen Creek, Apache Junction, San Tan Valley, Sun City, Florence, Cave Creek, Sun City West, Wittmann, Rio Verde, Carefree, and Fort McDowell. That covers a wide radius across the Phoenix metro area, stretching from Cave Creek in the north to Florence in the southeast.
Review consensus
Derek Biggs draws the most praise by name -- reviewers describe him showing up quickly for inspections, communicating by text or phone based on customer preference, and working to save existing materials rather than pushing full replacements. Scott is the most-named technician, praised for thoroughness, answering questions on site, and going above expectations on duct sanitation and mold jobs. Adrian gets called out for hard work and friendliness on remediation projects. Multiple reviewers specifically note fast response times, same-day service, and clear communication throughout the process.
0 found across 54 total reviews at 5.0★. No 1-star reviews exist in the last 18 months across 54 total reviews at 5.0 stars. The single 4-star review (from Kwrobinson, May 2025) contained no text, so there is no complaint detail to analyze.
The review timeline shows a cluster of 5-star reviews on January 28, 2024 (7 reviews in one day), several from accounts with the Biggs surname or low review counts. This pattern is common with new franchise locations soliciting early reviews from personal networks. The more recent reviews (2025-2026) come from established accounts including Local Guides with double-digit review histories, and they echo the same themes: fast response, Derek's personal involvement, and Scott's field work quality.
Derek Biggs (owner -- consistently praised for fast personal response, honest assessments, and hands-on involvement). Scott (technician -- praised for thoroughness, communication, duct sanitation work, and going above expectations). Adrian (technician -- praised for hard work and friendliness on remediation jobs).
With 54 reviews at a perfect 5.0 and zero negatives in 18 months, there is not much to warn about from the review data. The strongest signal is Derek Biggs' personal involvement -- ask for him specifically and confirm he will be your point of contact. Because they handle both testing and remediation, get your mold test results in writing and consider having an independent lab verify if the scope of work is large.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from the fix. Ask whether they will accept a third-party inspection report or recommend an independent testing lab.
- This is a franchise location. The All Dry brand operates nationally, and franchise quality can vary. This particular location has strong reviews, but the corporate playbook may differ from what the local team delivers.
- Their listed service area spans 17 cities from Cave Creek to Florence. That is a large geographic footprint for a small local crew. Confirm response time for locations far from their Mesa base.
- The website quotes mold remediation costs of $1,500 to $6,500 and water damage restoration at the same range. Actual costs depend on scope, so get a written estimate before work begins.
- Several reviewers share the last name Biggs with the owner. This does not invalidate their reviews, but it is worth noting when evaluating the overall review profile.