Provider profile
SERVPRO of Buckeye and SERVPRO of West Surprise / Wickenburg
Provider snapshot
What this listing says
Buckeye, Surprise, and Wickenburg homeowners dealing with water or fire emergencies who want a single franchise to handle mitigation through reconstruction with direct insurance coordination.
Best for
- Homeowners in Buckeye, Surprise, or Wickenburg who need same-day emergency water extraction or fire mitigation with insurance coordination.
- Property owners who want one company to handle mitigation, mold remediation, and reconstruction rather than juggling multiple contractors.
- Commercial properties like restaurants needing fast disaster turnaround — reviewers describe full restaurant cleanouts completed on tight reopening timelines.
- Homeowners in older west valley construction who need asbestos assessment alongside water or fire damage work.
- Residents dealing with post-water-damage mold concerns who want testing and remediation handled in a single engagement.
About this company
SERVPRO of Buckeye and SERVPRO of West Surprise / Wickenburg is a restoration franchise based in Litchfield Park, Arizona, owned by Chad, Melissa, and Nicholas Leier. They cover Buckeye, western Surprise, and Wickenburg with water damage, fire damage, mold remediation, storm cleanup, and full reconstruction under one roof. They hold a general contractor license in Arizona, which means they can take a job from emergency mitigation all the way through rebuild without handing off to a separate contractor.
The distinguishing detail here is the asbestos abatement capability — they have abatement supervisors on staff, which is uncommon for a SERVPRO franchise and relevant in the west Phoenix valley where older construction exists. Their website references IICRC training for technicians and NADCA standards for air duct cleaning. They also run a packout and contents restoration operation with offsite storage, and Nick has used hydroxyl generators for smoke odor jobs.
The franchise operates as a preferred vendor for major insurance carriers and actively coordinates claims paperwork. Multiple reviewers describe the insurance process as hands-off from their side. The Leier family owns the franchise, and the team runs 24/7 with a one-hour emergency response commitment.
168 Google reviews at 4.7 stars is a solid volume for this market area. The rating holds despite the negative reviews landing exclusively on the construction side of the business — mitigation reviews are overwhelmingly positive.
Services
Service area
Based in Litchfield Park, Arizona. Serves Buckeye, western Surprise, and Wickenburg. The franchise covers a wide swath of the west Phoenix valley — confirm response time for locations toward the Wickenburg end of their territory.
Review consensus
Fast response time dominates the positive reviews — multiple customers describe crews arriving within an hour of calling, including evenings, weekends, and holidays. Krisher stands out as the most frequently named technician, praised for calm demeanor, thoroughness, and willingness to go beyond the scope (one reviewer describes him tarping a problem area unprompted). Jordan, Anthony, Luis Parada, Christopher Larson, and Kendrick Coleman form the core mitigation crew and appear together across many reviews. Ann in the office gets a specific callout for making a stressful process easier. Nick is praised for hands-on involvement including direct smoke odor remediation with hydroxyl equipment. Communication during mitigation is a consistent theme — reviewers say the team explains each step and answers questions throughout.
3 found across 168 total reviews at 4.7★. All three complaints target construction and reconstruction, not mitigation. Lisa Krause (April 2026) hired them for mitigation, reconstruction, and post-construction cleaning. The cleaning was incomplete — she found debris on cabinet tops, inside light fixtures, and on switch plates. A reclean was offered but scheduling fell apart, and she finished the work herself. A payment processing issue then escalated to fee additions and lien threats before she escalated to SERVPRO corporate, which resolved the matter to a zero balance. The owner response acknowledges the cleaning issues but notes the customer canceled the reclean. Donna Wobick (November 2025) praised the mitigation crew by name but called construction a nightmare — subcontractors arrived with insufficient materials, painters came before surfaces were ready, and construction managers rotated mid-project (Kylie to Kelsi). Teresa Young (June 2025) is a family member who describes ongoing construction, communication, and workmanship failures involving Kelsey. The owner response states they cannot find the customer in their records, which either indicates a secondhand review or a name mismatch.
The split between mitigation and construction quality is stark and structural. The mitigation side runs with a consistent named crew (Krisher, Jordan, Anthony, Luis, Kendrick, Christopher) who appear across dozens of reviews. The construction side shows different names (Kylie, Kelsi/Kelsey, Brandon) and evidence of subcontracting to outside companies. This franchise appears to have built a strong in-house mitigation operation but handles reconstruction with a thinner bench and more reliance on outside labor. Owner responses show 100% response rate on negatives, but quality varies — one response is clearly a template mismatch (positive-toned reply to a 1-star review), while the response to Lisa Krause engages with specifics.
Krisher (technician — praised repeatedly for calm demeanor, thoroughness, and going above scope). Jordan/Jordan G. (technician — praised for work ethic, friendliness, moisture detection walkthrough). Anthony/Anthony Mondt (technician — praised for professionalism, efficiency, quick response). Luis/Luis Parada (technician — praised for helpfulness, customer care, going beyond for handicapped customers). Christopher Larson (technician — praised for speed, politeness, restoration planning). Christopher Moreno (technician — praised for damage assessment walkthrough). Kendrick/Kendric Coleman (technician — praised for hard work, thoroughness). Nick/Nicholas (owner/manager — praised for hands-on involvement, calm leadership, hydroxyl odor work). Cody (technician — praised). David (technician — praised). John/John Wilson (technician — praised for great work). Felicia (technician — praised for professionalism). Troy (project lead — praised for customer care and communication). Ann (office staff — praised for making stressful process easier). Brandon (design/construction — praised for house design). Devin Gillis (technician — praised). Isabel Ayala (technician — praised). Hayden (technician — praised). Brayden (technician — praised). Mont (technician — praised). Hector (technician — praised). Jesus (technician — praised). Mario (technician — praised). Kelci (construction manager — praised by one reviewer for making sure restoration was done right). Haley (staff — social media). Kylie (construction manager — negative, rotated off project mid-stream). Kelsi/Kelsey (construction manager — negative, went away for days with limited instructions left, cited in two separate negative reviews for construction issues).
For water or fire mitigation, this franchise delivers. Ask for Krisher, Jordan, or Anthony — they run a tight crew with fast response times and strong communication. If your project extends into reconstruction, get the construction scope, timeline, and assigned manager in writing before work begins. The construction complaints are specific and documented, so treat the rebuild phase as a separate decision point.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company identifying the problem also profits from fixing it. Ask whether they use a third-party lab for testing and whether you can hire an independent assessor for clearance testing.
- All three recent 1-star reviews target the construction and reconstruction side of the business, not mitigation. Complaints cite subcontractors who arrived unprepared, construction managers rotating mid-project, and poor post-construction cleanup. If you hire them for rebuild work, get the construction timeline and supervision plan in writing.
- One negative review describes a payment dispute that escalated quickly to fee additions, collections language, and lien threats before documentation was provided. The issue was resolved after the customer escalated to SERVPRO corporate. Confirm when final payment is due and whether it is tied to satisfactory completion before work begins.
- One owner response to a 1-star construction complaint reads as a generic positive reply that does not match the review content. This suggests the response process is sometimes automated rather than personalized.
- Their service area spans Buckeye, Surprise, and Wickenburg — a wide geographic range in the west valley. Confirm response time for your specific location, especially if you are in Wickenburg or outlying areas.