Provider profile
ServiceMaster by River Valley Restoration
Provider snapshot
What this listing says
Lake Havasu City homeowners dealing with water damage or mold after pipe failures or monsoon storms, especially those whose insurance company recommended a restoration firm.
Best for
- Lake Havasu City residents who need fast water damage mitigation — multiple reviewers confirm sub-hour arrival times.
- Homeowners whose insurance company referred them to a restoration firm and want a single company to handle dryout through rebuild.
- Commercial property owners in western Arizona who need a restoration contractor with 24/7 availability and insurance claim support.
About this company
ServiceMaster by River Valley Restoration is a locally owned franchise in Lake Havasu City, Arizona, operating under the national ServiceMaster Restore brand. Their primary work is water damage restoration, though they also handle mold, fire and smoke damage, storm damage, and biohazard cleanup for both residential and commercial properties.
On the mold side, their commercial page describes using HEPA filtration and antimicrobial treatments, and they offer both mold inspection and remediation. They claim less than two hours average on-site response time and staff the phones 24/7. They also work directly with insurance companies to handle claims.
The ServiceMaster Restore network has been operating for over 65 years nationally, though the local franchise's own tenure is not specified on their website. The franchise serves a wide stretch of western Arizona, listing Lake Havasu City, Parker, Bullhead City, Kingman, Golden Valley, Hualapai, and Earp as service areas.
Services
Service area
Headquartered in Lake Havasu City, Arizona. They list Parker, Bullhead City, Kingman, Golden Valley, Hualapai, and Earp as service areas. This covers a wide stretch of Mohave and La Paz counties in western Arizona.
Review consensus
Kris is mentioned by name in at least four reviews for leading water damage responses with clear communication and fast turnaround. Janet Rafferty noted he managed two separate water events while she was 800 miles away. Ginny Schaufel praised him for resolving her issue entirely over the phone within four hours. Haley, Omar Cisneros, Savannah, and Armando also receive individual praise. Multiple reviewers highlight that the company arrived quickly and kept them informed throughout the process.
1 found across 42 total reviews at 4.8★. The single recent complaint involves flooring materials. Bonelle Wilson says the company did good work on the kitchen floor itself, but the materials they used carried no manufacturer warranty. When the floor showed damage from normal wear, ServiceMaster declined responsibility. The owner responded that the issues appeared past the warranty period and offered to discuss solutions. This is a materials and disclosure complaint, not a workmanship one.
With only one negative review across 42 total, there is no complaint pattern to identify. The positive reviews consistently describe a team that responds fast, communicates throughout the job, and handles insurance coordination. The owner's single response was personalized and addressed the specific complaint rather than using a template.
Kris (team leader/project manager — praised in multiple reviews for communication, fast response, and managing complex water damage jobs). Haley (staff — praised for being easy to work with). Omar Cisneros (staff — praised as a lifeline for guidance during a bathroom renovation repair). Savannah (staff — praised for handling a biohazard cleanup). Armando (staff — thanked for empathy and kindness in a website testimonial).
This is a well-reviewed restoration franchise that clearly excels at water damage response in Lake Havasu City. Ask for Kris if your job involves water damage — he is consistently named by satisfied customers. If they propose mold remediation, get an independent test first since they do both inspection and removal.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that finds the mold profits from removing it. Get an independent mold test before agreeing to remediation work.
- This is a franchise operation. The national ServiceMaster Restore brand sets standards, but the local team does the work. Quality depends on the local franchise owner and crew, not the brand name.
- One reviewer reported that the company used flooring materials with no manufacturer warranty, and only learned this after damage from normal wear. Ask upfront about material brands and warranty coverage for any rebuild work.
- Their claimed service area stretches from Lake Havasu City to Kingman to Parker — a large territory in rural Arizona. Confirm response times for locations far from their Lake Havasu City headquarters.