Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Lake Havasu City and Mohave County homeowners who want a national franchise's mold remediation process backed by a locally owned crew that also handles water damage, cleaning, and rebuild.
Best for
- Lake Havasu City and Mohave County homeowners who need mold remediation after water damage and want one company to handle dryout, remediation, and cleaning in a single engagement.
- Homeowners who also need carpet, air duct, or upholstery cleaning alongside mold work. COIT handles both under the same roof, which reduces scheduling headaches.
- Commercial properties across Mohave County. COIT's parent brand has a track record with large commercial jobs, including a 1.4-million-square-foot UCLA dormitory cleaning project.
- Buyers in Bullhead City, Kingman, Laughlin, or Parker who need a restoration company willing to travel across the county.
- Insurance-filed water damage claims. COIT lists eight major insurance carriers as partners, including State Farm, Liberty Mutual, and Nationwide.
About this company
COIT Cleaning and Restoration operates a franchise location in Lake Havasu City, Arizona, serving Mohave County. They are primarily a cleaning company -- carpets, air ducts, upholstery, tile -- that also runs a restoration division handling water damage, fire damage, and mold remediation. The parent brand has been around since 1950, but this Mohave County franchise is family-owned and locally operated.
On the mold side, their website describes a four-step process: containment with negative air pressure and HEPA filtration, humidity control with dehumidifiers and air movers targeting equilibrium moisture content, HEPA vacuuming with antimicrobial treatment and air duct cleaning, then full put-back including flooring and painting. They follow IICRC S-520 standards and EPA guidelines. Their water damage work uses infrared cameras, moisture meters, and truck-mounted drying equipment. The cleaning-plus-restoration combination means they can handle the initial mold job and then deep-clean carpets, ducts, and upholstery afterward in a single engagement.
Dillinger, who is named in both the company bio and multiple reviews, brings construction and restoration experience from running a California-based construction company specializing in restaurants. He and his family moved to Mohave County to build the franchise. Samantha Douglass handles scheduling and customer communication. The company serves Bullhead City, Kingman, Lake Havasu City, Laughlin, and Parker.
With 4.9 stars across 30 Google reviews and zero negative reviews in the last 18 months, this is a near-flawless record. The review count is still small, so the rating has not been stress-tested by volume. Most reviews focus on cleaning jobs rather than mold or restoration work.
Services
Service area
Headquartered in Lake Havasu City, Arizona. They serve five cities across Mohave County: Lake Havasu City, Bullhead City, Kingman, Laughlin, and Parker. This is a wide geographic spread -- Kingman is roughly 60 miles from Lake Havasu City. Confirm response time and any travel surcharges for locations outside Lake Havasu.
Review consensus
Dillinger is the most-mentioned employee, appearing in at least eight reviews for cleaning and restoration work. Reviewers consistently describe him as on-time, friendly, and skilled at carpet transformations. John appears alongside Dillinger in five reviews as a two-person crew, with customers highlighting their teamwork on air duct and carpet jobs. Kyle draws six mentions across separate customers, with Dawne Meckel (the sole Local Guide among his reviewers) calling his carpet work "outstanding" and Karla Brady noting he was "wonderful as usual," suggesting repeat business. Samantha gets three mentions for phone-based scheduling and is described as helpful with quotes and discount offers. Donald appears twice, handling both carpet cleaning and tile work. Tim O'Kelley's review is the lone water damage mention -- he described same-day evaluation and next-day crew deployment. Repeat customers like cheryl nigro (third visit) and Karla Brady confirm consistency across visits.
0 found across 30 total reviews at 4.9★. No 1-star reviews exist across 30 total reviews at 4.9 stars. Two 4-star reviews provide the only critical signal. David Williams (Local Guide, 13 reviews) praised Kyle's communication but noted the crew did not move furniture to clean behind it, suggesting company policy limits furniture handling. Jonny Payne (Local Guide, 220 reviews) said the work was good but the crew left without fully cleaning up their mess. Both complaints are minor and describe execution gaps rather than structural problems.
This franchise runs on a small, tight crew. Dillinger appears to be the owner-operator and primary technician, often paired with John or Kyle. The review pattern suggests a two-person team model where Dillinger rotates partners depending on the job. Samantha handles all scheduling and customer contact. This lean staffing model explains the consistently high ratings -- the same people do every job -- but it also means capacity constraints during busy periods or multi-day restoration work.
Dillinger (owner/lead technician -- praised in 8+ reviews for punctuality, skill, and friendliness). John (technician -- praised in 5 reviews as Dillinger's frequent partner on duct and carpet jobs). Kyle (technician -- praised in 6 reviews for communication, carpet work, and consistency across repeat visits). Samantha/Sam Douglass (scheduling/customer service -- praised in 3 reviews for helpfulness, fast quotes, and discounts). Donald (technician -- praised in 2 reviews for carpet and tile cleaning).
Ask for Dillinger and John if you need restoration or mold work -- they are the most experienced pair based on review frequency. For carpet cleaning, Kyle has a strong track record with repeat customers. Call Samantha early to get a written quote and ask about current promotions. Since all reviews are for cleaning work and only one mentions water damage, ask directly about their mold remediation experience and how many mold jobs they have completed in Mohave County.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that identifies mold has a financial incentive to find it. Get an independent mold assessment before authorizing their remediation work.
- Mold is not their primary business. COIT is a cleaning company first and a restoration company second. Nearly all 30 Google reviews describe carpet, duct, or upholstery cleaning. Only one review mentions water damage response. If you have a mold-only problem, a mold-focused firm may have deeper experience.
- The franchise is relatively new. While the COIT brand dates to 1950, this Mohave County location has a short review history. The 30 reviews span roughly a year of activity.
- The 4.9-star rating has no negative reviews to anchor against. With 30 reviews and zero complaints, there is no track record for how this franchise handles disputes or callbacks.
- Their five-city service area covers a large geographic spread across Mohave County. Confirm response time and travel charges if you are outside Lake Havasu City.