Provider profile
Rainbow Restoration of Glendale
Provider snapshot
What this listing says
Glendale and west Phoenix Valley homeowners dealing with mold after a water event who want a single company to handle mitigation, remediation, and reconstruction under one contract.
Best for
- Glendale, Peoria, Surprise, and west Valley homeowners who need mold remediation tied to water damage and want one company from dryout through rebuild.
- Homeowners navigating an insurance claim who want a restoration company that coordinates directly with adjusters — multiple reviewers confirm Scott handles this.
- Commercial property owners in the west Phoenix Valley who need mold removal to avoid liability exposure in tenant-occupied buildings.
- Anyone dealing with a water emergency who needs same-day response and wants mold prevention built into the mitigation process.
About this company
Rainbow Restoration of Glendale is a Neighborly franchise operating out of 5627 N 52nd Ave in Glendale, Arizona. Owner Scott runs this location as a full-service restoration operation covering water damage, fire and smoke damage, mold removal, and reconstruction. The Glendale franchise handles both residential and commercial properties across the west Phoenix Valley.
The standout here is the single-provider pipeline: they handle water extraction, structural drying, mold remediation, demolition, and full reconstruction in-house. That means one company, one point of contact, one insurance claim. Several reviewers specifically noted that Scott personally visited job sites and coordinated directly with insurance adjusters. The website lists a "proven mold removal system" for residential and commercial properties, and they offer 24/7 emergency response.
As a Neighborly franchise, Rainbow Restoration operates under a national brand with standardized training and processes. Scott took over as owner and multiple reviewers reference him by name as hands-on and responsive. The office team includes Nubya and Mari, and project managers Isaac and Nick handle day-to-day coordination.
A 4.8-star rating across 72 Google reviews with zero 1-star reviews in the recent 18-month window is unusual for a restoration company. Most companies in this space accumulate at least a few complaints about timelines or pricing. The absence of recent negatives suggests consistent execution, though the relatively modest review count means the sample is still small.
Services
Service area
Headquartered in Glendale, Arizona at 5627 N 52nd Ave. The website lists service coverage for El Mirage, Glendale, Peoria, Phoenix, Sun City, Sun City West, Surprise, and Youngtown. This covers a broad swath of the west Phoenix Valley.
Review consensus
Scott (owner) is the most frequently named person across reviews. Reviewers consistently describe him visiting job sites, explaining processes, coordinating with insurance, and checking in throughout projects. Isaac and Nick handle project management and earn praise for responsiveness and communication. Mateo draws specific mentions for mitigation work and emergency board-up. Arturo earned praise for working efficiently and independently. Fernando was noted for conscientious tile and backsplash work. Multiple reviewers highlight the company's willingness to explain the damage and repair process in detail rather than just quoting a price. Several reviewers who used them for mold remediation — including Brandon Cliffton and Elizabeth Engelschall — noted competitive pricing and fast scheduling. Joanne J confirmed a mold remediation and reconstruction job was handled with patience and coordination.
0 found across 72 total reviews at 4.8★. No 1-star reviews found in the 18-month recency window. The full 72-review profile carries a 4.8-star average with no visible pattern of complaints in the recent period.
The overwhelming majority of reviews describe water damage scenarios (burst pipes, slab leaks, flooding) rather than standalone mold jobs. This suggests mold remediation is a secondary service line triggered by water events, not the company's primary workflow. The owner's personal involvement in nearly every reviewed project is notable — Scott appears by name in roughly half of all reviews — but that level of owner engagement may not scale if volume increases.
Scott (owner — consistently positive, praised for hands-on involvement, site visits, insurance coordination, and communication). Isaac (project manager — positive, noted for responsiveness and fast scheduling). Nick (project manager — positive, noted for coordination). Mateo (mitigation tech — positive, praised for cleanup and emergency board-up). Arturo (reconstruction tech — positive, praised for efficiency and independence). Fernando (reconstruction tech — positive, noted for careful tile work). Jose (crew lead — positive). Juan (staff — positive). Brandon (staff — positive). Gio (staff — positive, praised for clear explanations). Jona (tech — positive, praised for water damage response). Israel (staff — positive). Nubya (office staff — positive). Mari (office staff — positive).
This is a well-reviewed franchise operation where the owner stays personally involved in most projects. If you need mold remediation after water damage and want one company to handle the entire pipeline, ask for Scott directly and confirm he will oversee your project. Get an independent mold test before signing a remediation contract, since they offer both services.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying the problem also profits from fixing it. Ask for an independent third-party mold test before agreeing to remediation work.
- This is a franchise operation under the Neighborly brand. Staff turnover can change the experience. Several older website testimonials reference employees (like Matt and Al Watson) who do not appear in recent Google reviews.
- Their listed service area covers Glendale, Peoria, El Mirage, Phoenix, Sun City, Sun City West, Surprise, and Youngtown. That is a wide geographic spread for a single-location franchise. Confirm response times for addresses on the edges of that area.
- Most Google reviews center on water damage restoration and reconstruction. Only a handful specifically mention mold work. If mold remediation is your primary need, ask how many standalone mold jobs they complete per month versus water damage projects.