Provider profile
Restoration By Emergency Flood Team
Provider snapshot
What this listing says
Gilbert and East Valley homeowners dealing with water damage or post-flood mold who want an owner-operated restoration firm that bills insurance directly and responds 24/7.
Best for
- Gilbert, Mesa, Chandler, and East Valley homeowners who need same-day water extraction after a pipe burst or monsoon flood.
- Homeowners who want a single company to handle both the mold inspection and the remediation, with the understanding that this creates a conflict of interest worth managing.
- Insurance claim situations where you want the restoration company to coordinate directly with your adjuster and handle billing.
- Commercial property managers in the Phoenix metro who need 24/7 emergency response with a dedicated project coordinator.
- Homeowners in the Verde Valley (Cottonwood, Sedona, Clarkdale) who need a restoration firm with a local office rather than one dispatched from Phoenix.
About this company
Emergency Flood Team operates out of Gilbert, Arizona, as a full-service restoration firm that handles water damage, mold remediation, fire and smoke damage, and sewage cleanup for both residential and commercial properties. Owner Steve runs the operation hands-on and shows up on job sites regularly, a fact confirmed across dozens of reviews.
The company uses infrared cameras and moisture meters during mold inspections to locate hidden moisture sources. They run a separate contents division that inventories, packs, and stores belongings in a climate-controlled facility during restoration work. They also assign a dedicated project coordinator to each job and bill insurance companies directly, which removes some paperwork burden from homeowners.
Emergency Flood Team holds IICRC contractor status, RIA membership, and Lead Safe certification. They operate from two locations: the main office at 770 N. Monterey St. in Gilbert and a second location at 1421 E. Birch St. in Cottonwood, covering both the Greater Phoenix metro and the Verde Valley.
5.0 stars across 142 Google reviews is extraordinary. Zero negative reviews have appeared in the last 18 months. That kind of volume at a perfect rating signals a company that either consistently delivers or actively manages its review profile. The review content itself is detailed and names specific employees, which leans toward genuine satisfaction rather than manufactured reviews.
Services
Service area
Headquartered in Gilbert, Arizona, with a second office in Cottonwood. Covers the Greater Phoenix metro including Mesa, Chandler, Tempe, Scottsdale, Phoenix, Queen Creek, San Tan Valley, Apache Junction, and extends west to Goodyear, Buckeye, and Surprise. The Verde Valley office serves Cottonwood, Sedona, Clarkdale, Cornville, Village of Oak Creek, and Yavapai County. The total claimed coverage spans 30+ cities across a large part of Arizona.
Review consensus
Reviewers consistently name Steve (owner), Arianna, Danny, Greg, Vanley, Aaron, and Marcos for fast arrival times and clear communication. Multiple reviewers describe crews arriving within 25 to 60 minutes of calling. The project coordination stands out: reviewers mention daily updates, step-by-step explanations of the drying process, and direct insurance coordination. Several reviewers describe emotionally stressful flooding situations where crew members stayed late into the night to stabilize the property. Arianna draws particular praise for fast callbacks (within 10 minutes in one case) and proactive follow-up during the mitigation process.
0 found across 142 total reviews at 5.0★. No negative reviews have appeared in the last 18 months. With 142 total reviews at a 5.0 rating, there is no complaint data to analyze.
A perfect 5.0 across 142 reviews is rare for any service company. The review content reads as genuine: reviewers name specific employees, describe particular situations (monsoon roof damage, water heater explosions, sewer backups), and provide operational details that would be hard to fabricate at scale. The company draws repeat customers, with at least one reviewer (Steve Dennis) noting they used the company twice for separate incidents. That said, the complete absence of any negative review means buyers should go in with eyes open about what a bad experience with this company might look like.
Steve (owner — consistently praised for hands-on involvement and honesty). Arianna/Arrianna/Adrianna (mitigation coordinator — praised for fast callbacks and follow-through). Danny/Dany Lane (technician — praised for long hours and calming demeanor). Greg (technician — praised for mold work and work ethic). Vanley (technician — praised for empathy and reliability). Aaron (technician — praised for assessment and teamwork with Danny). Marcos/Marcus (technician — praised for professionalism and accommodating schedules). Jason Meneses (project manager — praised for communication and diligence). Ross McCord (rebuild specialist — praised for attention to detail on bathroom work). Tony (coordinator — praised for insurance coordination and communication).
This company's track record is unusually strong, with named staff earning praise across years of reviews. Ask for Steve or Arianna by name when you call. Since they handle both testing and remediation, get an independent mold assessment first if your situation is mold-only, so you have a second opinion before committing to their scope of work.
Keep in mind
- Emergency Flood Team does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is the one that profits from fixing it. Consider getting an independent mold test before committing to remediation.
- Their claimed service area stretches from Casa Grande to Sedona, covering 30+ cities across a huge swath of Arizona. Response times to the outer edges of that range will not match the sub-hour arrivals reviewers report in Gilbert.
- This is primarily a water damage restoration company. Mold remediation and fire damage are secondary services. If you have a mold-only situation with no water damage involved, ask how many standalone mold jobs they handle per month.
- With 142 reviews and a perfect 5.0 rating, there are zero recent negatives to learn from. That is statistically unusual and means you have less buyer intelligence about what goes wrong when it goes wrong.