Provider profile
Cactus Wren Restoration
Provider snapshot
What this listing says
Gilbert and East Valley homeowners dealing with water damage or mold who want an owner-operated restoration company where co-owner Mike is a licensed plumber.
Best for
- Gilbert, Mesa, and East Valley homeowners who need water damage restoration from a company whose co-owner can diagnose and fix the plumbing source.
- Property owners who want both owners directly involved in managing their restoration project.
About this company
Cactus Wren Restoration is a Gilbert-based restoration company founded in July 2023 by Cary and Michael Schellenberg. They handle water damage, fire damage, mold remediation, asbestos abatement, biohazard cleanup, and reconstruction. One co-owner, Michael, is a licensed plumber (Arizona ROC #345776), which means they can address the plumbing source of water damage in-house rather than subcontracting it out.
Their team holds IICRC Water Restoration Technician credentials and OSHA AHERA asbestos certifications. The mold page on their site references HEPA air scrubbers, antimicrobial treatments, hydroxyl generators, and dry ice blasting. They also list a Certified Microbial Remediation Supervisor credential and IAQA affiliation. They run two offices: the main office in Gilbert and a second in Coolidge, about 60 miles southeast.
This is a young company with a small team. The website lists six field staff by name, including a project manager, a rebuild coordinator, and three technicians. They advertise a 60-minute response guarantee in the Phoenix metro area and 24/7 emergency availability.
Services
Service area
Headquartered in Gilbert, Arizona with a second office in Coolidge. They list 28+ cities across Arizona including Phoenix, Mesa, Chandler, Scottsdale, Tempe, Queen Creek, San Tan Valley, and the broader East Valley. They also claim coverage in Tucson and Yuma, which are 100+ miles from their Gilbert office.
Review consensus
Mike and Cary (the owners) show up personally on jobs. S. Perez described both owners guiding the insurance claims process and staying closely involved throughout a bathroom water damage restoration. Lindsey Rushing credited Mike with fast mold removal and said he did not overcharge insurance. Jose drew praise from anthony marin for moving with urgency during a flooding emergency. Zarel is named in three separate reviews for cleanup work, including a same-afternoon response noted by Therese Amos. Sandy Lewis (a Local Guide with 90 reviews) highlighted Mike's quick damage assessment after a bathtub fixture leak.
0 found across 15 total reviews at 4.5★. No 1-star reviews exist in the last 18 months. All 15 reviews are 5-star. This is an unusually clean record, though the total review count is low.
Every review is 5 stars, yet the Google rating shows 4.5. This suggests older or removed reviews may have brought the average down, but those reviews are not visible in the current data. The small total count means even one or two lower ratings would significantly affect the average.
Mike/Michael Schellenberg (co-owner, licensed plumber — praised for fast response, fair insurance billing, hands-on involvement), Cary Schellenberg (co-owner, reconstruction manager — praised for direct involvement in projects), Jose Escalante (project manager — praised for urgency during flooding), Zarel Trollinger (technician — praised across three reviews for same-day response and cleanup quality), Will/William Ryan (technician — praised for same-afternoon service)
With zero complaints in 15 reviews and both owners actively named in praise, the early signals are positive. The main risk is inexperience: this company is under three years old. Ask for references on mold-specific jobs, and get a separate mold inspection before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold also profits from removing it. Consider getting an independent mold inspection before committing to their remediation scope.
- The company was founded in July 2023. With only 15 Google reviews, the track record is limited compared to longer-established competitors.
- Their website lists service areas stretching from Yuma to Tucson to Globe. That is an enormous geographic claim for a small team based in Gilbert. Confirm actual response times and availability for locations far from the East Valley.