Provider profile
Superior Restoration Services
Provider snapshot
What this listing says
Flagstaff homeowners dealing with water damage that has turned into a mold problem, where one company handling both tearout and rebuild avoids coordinating multiple contractors.
Best for
- Flagstaff and Northern Arizona homeowners with water damage that needs both drying and mold remediation under one contract.
- Property owners who want tearout-to-rebuild handled by a single company, avoiding the handoff between a mitigation crew and a general contractor.
About this company
Superior Restoration Services is a full-service restoration company based in Flagstaff, AZ, primarily known for water damage work. They handle the entire sequence from emergency water extraction through mold remediation to reconstruction, which means you don't need to hire a second contractor for repairs. They've been operating since 1977 and hold both residential (ROC #099962) and commercial (ROC #087062) Arizona contractor licenses.
The company runs 11 vehicles and their website mentions IICRC certification at the firm level, with technician certifications in mold remediation, applied structural drying, and fire/smoke remediation. Their mold page references HEPA vacuums, air scrubbers, and containment barriers. Habib Aceval, their lead technician since 2007, is described on the website as the go-to person for mold remediation, with a construction background that feeds into their reconstruction work.
Services
Service area
Headquartered in Flagstaff, AZ at 7810 US-89 Suite 350. They serve Flagstaff directly and claim coverage across Northern Arizona, including Cottonwood, with a separate 800 number for locations outside Flagstaff. The breadth of that claim is worth confirming for your specific location.
Review consensus
Fast emergency response is the most common theme. Multiple reviewers describe same-day or within-hours arrival for water emergencies. Austin is named twice for mold-related work, described as informative, honest, and friendly. Jay Tubbs is named three times for keeping jobs running smoothly and being personally involved. Chuck Boyle's review stands out: the company found no mold in his building and told him so honestly rather than selling unnecessary work. Several reviewers highlight the full-cycle capability, praising the company for handling everything from water extraction through drywall and painting.
2 found across 27 total reviews at 4.3★. Michael West (1-star, March 2025) contacted them in January about reconstruction after a pipe leak handled by a different company. He waited two weeks for a reply, eventually got a free estimate, then heard nothing for a month. The owner's response acknowledged the delay but explained they prioritize customers whose full mitigation-to-reconstruction job they handle, and that reconstruction-only jobs get scheduled when capacity allows. Cody Stephens (2-star, October 2025) praised their fast arrival but said the repair work was poor quality, recommending them only for tearout. The owner responded that they couldn't find anyone by that name in their records and noted the reviewer had changed their account name, suggesting the review may be misattributed.
The owner responds to every negative review with personalized detail, not templates. Both responses reference specific facts about the customer's situation. The Michael West exchange reveals a structural priority system: customers who hire them for the full job get served first, and reconstruction-only customers wait. This is worth knowing if you're shopping for reconstruction alone.
Austin (technician -- praised for mold inspections, honest and informative). Jay Tubbs (owner/manager -- praised for keeping jobs smooth, honest dealings, described as a class act). Habib Aceval (lead technician -- named on website as mold remediation go-to, not mentioned in reviews). Nick Sanchez (lead carpet technician -- named on website, not mentioned in reviews).
If you have a water emergency in Flagstaff, this company shows up fast and reviewers consistently say the work is solid through the full cycle. Ask for Austin if your job involves mold. If you only need reconstruction after another company handled the water mitigation, be direct about timeline expectations up front, because the owner has stated those jobs take a back seat.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation scope.
- The owner's response to one negative review states they normally don't do reconstruction for another company's mitigation jobs. If you only need reconstruction after someone else dried the property, expect to be a lower priority.
- Their Google rating sits at 4.3 stars across 27 reviews. That's a small sample, and a couple of bad experiences have outsized impact on the number.
- Their website claims service across all of Northern Arizona with an 800 number for locations outside Flagstaff. Ask about response times and travel charges for areas beyond Flagstaff proper.