Provider profile
Gateway Restoration
Provider snapshot
What this listing says
Chandler and East Valley homeowners who need plumbing, water damage, and mold handled by one family-owned crew with 24/7 response and direct insurance billing.
Best for
- Chandler, Gilbert, Scottsdale, and East Valley homeowners dealing with water damage that also needs plumbing repair.
- Property owners who want one company to handle the leak fix, water extraction, drying, and rebuild under a single contract.
- Homeowners selling a property who need mold remediation and clearance testing on a deadline, as reviewers describe Gateway helping with pre-sale remediation.
- Commercial property managers needing fast-response restoration with direct insurance billing.
- Situations where mold resulted from past water damage and you need both the source repair and the remediation done together.
About this company
Gateway Restoration operates out of Chandler, Arizona, and handles both sides of water emergencies: the plumbing repair and the restoration that follows. Danjee, the owner, runs the company with his sons Ty and Talin. They hold KB-1 and CR-37 contractor licenses and carry IICRC certification. The company bills insurance directly and claims a 1-hour response time around the clock.
What stands out is the plumbing-plus-restoration model. Most restoration companies subcontract plumbing work or refer it out. Gateway does leak detection, slab leak repair, sewer line work, and burst pipe repair in-house, then transitions to water extraction, drying, and rebuild. They also offer mold removal, asbestos abatement, fire and smoke restoration, demolition, and general construction. The website mentions thermal cameras, moisture meters, dehumidification, and antimicrobial treatments as part of their process.
The company has been in business roughly 10 years and holds a BBB A+ rating. Their service area covers the Phoenix metro broadly, listing cities across Maricopa, Pinal, and Pima counties. They serve both residential and commercial properties, with case studies covering dental office floods, apartment complexes, and single-family homes.
A 4.9-star rating across 350 Google reviews is unusually high for a restoration company at this volume. The review base includes repeat referrers, insurance adjusters, and fellow contractors, which suggests a reputation built on trade relationships rather than marketing alone.
Services
Service area
Gateway Restoration is headquartered in Chandler, Arizona. They list service pages for Chandler, Mesa, Gilbert, Scottsdale, Tempe, Phoenix, Queen Creek, San Tan Valley, Apache Junction, Florence, Fountain Hills, Glendale, Avondale, Tolleson, Peoria, Surprise, and other Phoenix metro cities. The website also references Pinal and Pima counties, including Tucson and Casa Grande, though at that distance response times may differ from the 1-hour claim.
Review consensus
Reviewers repeatedly name Danjee (owner) for honesty during inspections, including cases where he told homeowners no work was needed. Ty gets frequent mentions as a responsive project manager who keeps customers informed throughout multi-day jobs. Justin draws praise for after-hours responsiveness and clear explanations. Multiple reviewers describe same-day or next-day arrivals for emergencies. Several fellow contractors and insurance adjusters have left reviews, praising Gateway as a reliable trade partner. Communication throughout the process is the single most common positive theme.
2 found across 350 total reviews at 4.9★. Neither of the two recent low-rating reviews describes an actual service experience. One 3-star review from Eve in November 2025 included no text, and the owner responded that they had no record of this person as a customer. The other 3-star review from May 2025 explicitly stated the reviewer had not used the company and was only reviewing the website. No actionable complaint about service quality, pricing, or personnel exists in the recent negative reviews.
The absence of legitimate negative reviews across 350 total is itself a pattern worth noting. It could indicate genuinely strong service, or it could mean dissatisfied customers are resolving complaints privately before posting. The owner responds to 100% of low-star reviews with personalized replies that engage with specifics rather than using template language. Several 5-star reviews come from single-review accounts, which is common for restoration work where customers rarely leave Google reviews outside of a major life event like a flood.
Danjee (owner — praised repeatedly for honesty, thoroughness during inspections, and willingness to say no work is needed). Ty (project manager, son — praised for communication, responsiveness, and overseeing multi-day restoration jobs). Talin (son — praised for customer service alongside Danjee and Ty). Justin (field team — praised for after-hours responsiveness, clear explanations, and fast assessment). Corbyn (field team — praised for hands-on restoration work during a washer flood). Amanda (rebuild coordinator — praised for scheduling and rebuild execution).
Gateway has an unusually clean review profile for a restoration company at 350 reviews. Ask for Danjee if you want an honest assessment of whether you actually need the work. For ongoing project management, Ty and Justin are the names that come up most. Since both negatives came from non-customers, there is no complaint pattern to watch for, but the conflict-of-interest question around testing and remediation still applies.
Keep in mind
- Gateway does both mold testing and mold remediation. When one company does both, they have a financial incentive to find problems they can then fix. Ask whether they use a third-party lab for testing or whether you can bring in an independent inspector.
- The service area claims are broad, covering Maricopa, Pinal, and Pima counties. If you are outside the immediate East Valley, confirm response times for your specific location before booking.
- Gateway is primarily a water damage and plumbing company. Mold removal is one of many services they list, not their sole focus. If your mold problem is unrelated to water damage, ask about their mold-specific experience and equipment.
- The website mentions asbestos abatement, but reviews mention water damage and plumbing almost exclusively. Confirm asbestos abatement experience and licensing separately if that is what you need.