Provider profile
Renewal Restoration
Provider snapshot
What this listing says
West Valley homeowners in Avondale and surrounding areas dealing with water damage that has led to mold, who want a single family-run crew to handle dryout, remediation, and rebuild under one roof.
Best for
- Avondale and West Valley homeowners who need water damage dried out and any resulting mold handled by one company.
- Insurance-referred jobs where you want a contractor who will also manage the rebuild, not just the mitigation.
- Homeowners who want an owner-operated crew rather than a franchise. Mark Moran is personally named in multiple reviews as responsive and hands-on.
- Properties with overlapping hazards like water damage plus potential asbestos or lead, since they hold abatement licenses for both.
About this company
Renewal Restoration is a family-owned restoration company based in Avondale, Arizona, run by Mark and Tabitha Moran since 1996. Their primary identity is water and fire damage restoration, with mold remediation as a related service. They handle both residential and commercial work across the West Valley, and they do their own rebuild and construction after the restoration work is done. The owner's sons work on the crew alongside other employees.
What stands out here is the single-contractor pipeline: they do the initial emergency dryout, the mold remediation, and then the reconstruction to close the walls back up. That means one company manages the entire timeline from water event to finished repair. They hold IICRC WRT/ASD credentials for water restoration, plus separate licenses for mold abatement, asbestos abatement, and lead abatement. One reviewer mentioned Rick deploying dehumidifiers and a medical-grade air filter for mold on the same visit. The mold work is a subset of their broader restoration business, not a standalone specialty.
Mark Moran founded the company nearly 30 years ago. They describe themselves as Christian-owned and emphasize that as a values signal. They carry Arizona ROC license 328317. Several reviewers mention being referred through their insurance company, and one called them a "preferred shop" through insurance. They claim 600-plus completed projects.
With 4.7 stars across 36 Google reviews, their rating is solid but built on a relatively small review count. Most of the negative feedback clusters around a single household incident in June 2026, which makes it hard to call it a pattern versus a one-time dispute.
Services
Service area
Headquartered in Avondale, Arizona. They serve the West Valley and broader Phoenix metro area. Reviewers are located in areas consistent with the West Valley. The website does not list specific cities served beyond referencing the Phoenix area generally. Confirm travel range for locations east of central Phoenix.
Review consensus
Mo appears in more reviews than any other employee. Reviewers describe him as efficient, communicative, and respectful, with mentions from at least six separate customers. Ivan and Aaron are frequently paired together on demolition and dryout work, and reviewers consistently note their clean worksites. Janet and Sara handle project management and rebuild coordination. Susan Rego called Janet's communication "every step of the way" excellent, and Nicole Carlson credited Janet and Sara with managing her rental property repair while she juggled multiple jobs. Mark Moran gets direct mentions for being personally available and helping customers find affordable paths forward. Several reviewers highlight fast response times, often same-day, and multiple note that the company was referred by their insurance carrier.
4 found across 36 total reviews at 4.7★. Three of the four 1-star reviews describe the same incident from what appears to be one household in June 2026. The core complaint: a technician named Kaiden/Caden removed vanity toe kicks, baseboards, and materials from a second bathroom that the homeowner says showed no visible water damage. The homeowner was not present to approve the work. The family says Kaiden promised to return and fix the unnecessary demolition, then reversed course and demanded invoice payment. The owner's response to one of these reviews tells a different story, stating the company only removed one toe kick and one baseboard and did not charge for services. That factual disagreement is unresolved. The fourth 1-star review, from Laura Tolifson (a Local Guide with 34 reviews), describes poor communication and an 8-day stretch without hot water during a leak restoration. Her review was truncated but the complaint about communication delays is distinct from the household cluster.
Three of four negative reviews trace to a single household and were posted within 24 hours of each other, which inflates the apparent complaint volume. Stripping that to one incident, the real negative count is two distinct complaints out of 36 reviews. The owner responds to most negatives, but response quality varies. The response to Yana M included specific factual claims that contradict the reviewer, while the response to Laura Tolifson was a generic template that did not address her 8-day communication gap. Kaiden/Kaden also appears in a positive review from Amanda O, who praised his work on a flooding job, so his negative mentions are not universally confirmed.
Mo (technician/field lead — praised repeatedly for efficiency, communication, and professionalism). Ivan (demolition/dryout technician — praised for clean work and thoroughness). Aaron (demolition/dryout technician — praised alongside Ivan and Mo). Janet (project manager — praised for communication and coordination). Sara (project manager/coordinator — praised for patience and rebuild management). Mark Moran (owner — praised for personal availability and affordability). Kaiden/Kaden/Caden (technician — praised in one review for flood response, criticized in three reviews from one household for unnecessary demolition and broken repair promise). Jose (technician — praised for flexibility and cleanliness). Matt (technician — praised for setup work). Rick (technician — praised for rapid deployment of drying equipment). Andrew (demolition technician — praised for demo work). Jay (staff — mentioned positively in a consultation context).
Ask for Mo or Ivan if you need dryout and demolition work. For project management on a rebuild, request Janet or Sara. Get written scope of work before any demolition begins, and be present or have someone present to approve material removal in real time. If you are using them for mold work specifically, get an independent test first since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds mold should not be the same one paid to remove it. Consider getting an independent mold assessment before authorizing remediation work.
- Mold is not their primary service. They are a water and fire restoration company that also does mold work. If you have a mold-only situation with no water damage history, a mold-focused firm may be a better fit.
- Three reviews from what appears to be one household describe a technician removing bathroom materials without showing visible water damage first, then disputing whether promised repairs would be completed. The owner response to one of these reviews states the company did not charge for services and only removed limited materials, which directly conflicts with the customer's account. This is a he-said-she-said situation worth noting.
- One Local Guide reviewer reported poor communication and going 8 days without hot water during a restoration project. The owner response was generic and did not address the specifics.
- With only 36 reviews total, the sample is small. A couple of bad experiences can shift the rating quickly.