Provider profile
24 Hour Flood Pros of Alaska
Provider snapshot
What this listing says
Southcentral Alaska homeowners dealing with water damage, frozen pipe bursts, or crawlspace mold who want a locally staffed restoration company with 24/7 response and direct insurance documentation.
Best for
- Anchorage, Eagle River, Wasilla, and Palmer homeowners who need emergency water extraction and structural drying after a pipe burst or flood.
- Property owners with crawlspace mold from moisture intrusion in tightly sealed Alaska homes.
- Homeowners who want the restoration company to handle the full insurance claims process, including adjuster documentation.
- Commercial property managers in Southcentral Alaska dealing with water, fire, or mold damage across larger facilities.
About this company
24 Hour Flood Pros of Alaska is the Anchorage branch of a national restoration franchise, based at 3327 Seppala Drive. Their primary work is water damage restoration, but they also handle mold remediation, fire and smoke damage, and sewage cleanup across Southcentral Alaska. They serve both residential and commercial properties.
The Alaska-specific pitch centers on cold-climate damage patterns: frozen pipe bursts, spring snowmelt flooding, ice dam intrusions, and crawlspace mold in tightly sealed homes. Their website claims IICRC-certified technicians trained for Alaska conditions, industrial water extraction equipment, thermal imaging, commercial dehumidification systems, and EPA-registered antimicrobial treatments. Their mold remediation page describes containment, air filtration, removal of affected materials, and sanitization. They also note they can work with a third-party industrial hygienist for mold testing.
24 Hour Flood Pros operates across more than a dozen states including Arizona, Hawaii, Idaho, Oregon, and Texas. In Alaska, they list Anchorage, Eagle River, Chugiak, Wasilla, and Palmer as served communities. The company promises 45-minute on-site arrival and handles insurance documentation including damage photos, daily moisture readings, and adjuster-ready reports.
A perfect 5.0-star rating across 845 Google reviews is statistically unusual for any restoration company, especially one operating at this volume. It suggests either exceptional service consistency or active review management. Many reviews lack text, and several appear to come from zero-review accounts, which is worth noting but not conclusive.
Services
Service area
Based at 3327 Seppala Drive in Anchorage, Alaska. Serves Southcentral Alaska including Anchorage, Eagle River, Chugiak, Wasilla, and Palmer. Part of a national franchise with locations across Arizona, Hawaii, Idaho, Oregon, and other states.
Review consensus
Bridger is the most frequently named staff member, praised for fast response times, crawlspace work, mold inspections, and insurance coordination. Reviewers Keyana Hamby, Diane Wassmann, Shellie Howard, Kandus Lee, Laura Whitehouse, William, Heather Mitchell, and Olivia Raechelle all name Bridger specifically. Nick (identified as the owner by multiple reviewers) is praised for quick estimates, after-hours responsiveness, and knowledge of the insurance process — mentioned by Lisa Cannamore, Becki Harris, Lorna Morris, and Anna Bantigue. Finn is named once alongside Bridger for crawlspace cleanup. The consistent theme is rapid response, often same-day or within an hour, including weekends and late-night calls.
0 found across 845 total reviews at 5.0★. No 1-star or 2-star reviews appear in the last 18 months across 845 total reviews at 5.0 stars. One 4-star review from Nathaniel Wilder (September 2025) noted that while communication was good, the hourly rate of $275 for mold cutting and spraying added up quickly, totaling $2,000 for a single day. He said he would consider other options next time for cost comparison.
The review profile has two notable features. First, a large number of 5-star reviews contain no text at all, and many come from accounts with zero or one other review. This pattern is common with franchise operations that actively solicit reviews but is not evidence of fabrication on its own. Second, the reviews that do contain text are consistently detailed and specific, naming Bridger or Nick by name with concrete scenarios (crawlspace flooding, midnight calls, insurance help), which lends credibility to the positive signal.
Bridger (technician/manager — praised repeatedly for fast response, crawlspace work, mold inspection, insurance help, and after-hours availability). Nick (owner — praised for quick estimates, responsiveness, and insurance process knowledge). Finn (technician — praised alongside Bridger for crawlspace cleanup).
If you hire them, ask for Bridger or Nick by name — both have strong track records in the reviews for responsiveness and follow-through. Get a written cost estimate before work begins, as the one pricing-related review suggests hourly rates can add up on larger mold jobs. Request that a third-party industrial hygienist handle any mold testing separately from the remediation work.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests for mold and then bills to remove it, there is a financial incentive to find more mold. Ask whether they use a third-party industrial hygienist for testing — their website says they can, but it is not clear whether this is the default.
- This is a national franchise, not an Alaska-born company. They operate in over a dozen states. Local experience may vary depending on which technician is assigned to your project.
- A perfect 5.0 across 845 reviews is rare for any service company. Many of the reviews have no text, and a noticeable cluster come from accounts with zero other reviews. This does not mean the reviews are fake, but it is worth weighing alongside other research.
- One 4-star reviewer noted mold removal costs of roughly $275 per hour, with a day-long job totaling $2,000. Get a written estimate before work begins so you know whether pricing is hourly or flat-rate.
- Their stated service area covers Anchorage to the Mat-Su Valley, a region spanning roughly 50 miles. Confirm response time to locations outside Anchorage proper.